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August 2023 by chevy Prudden
Great team they got me everything I wanted and even helped me save on my bill highly recommend this store
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August 2023 by Melissa Smith
Best customer service I've had in a long time. Very knowledgeable and not pushy.
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July 2023 by Chad Pianowski
Went in here to get a phone for the kid. Ended up with even more devices then we had planned on, but we all needed upgrades anyway. Stephen was very knowledgeable about everything AT&T.He helped us out in more ways than any AT&T representative has ever been able to help us out. We are very thankful for all he has done for us and then some.
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July 2023 by Amanda Howington (Amanda Howington)
We went looking for iPhones at 4 different stores today. I called the Richmond store and spoke to Steven! If you’re looking for someone who is super down to earth and knowledgeable about his job, come to this location! He knew about all the savings and bundling needed for discounts. If we ever need help or another phone, he’s our go to guy!! Thank you so much!
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July 2023 by Gertrude Chappell (Gertie)
My rep was amazing. Very helpful, friendly and knowledgeable. He made my visit very enjoyable and quick
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April 2023 by Peggy Konen
Have to say they were VERY helpful. Thank you
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February 2023 by Rachel Michael
Emily took amazing care of me and my husband! We switched from Verizon, and she completed all of our port and information in less than an hour. She also hooked us up with a bundle of accessories where we both got new cases, screen protectors, wireless chargers, and protectors for our cameras. I'm also on a premium plan for the cost of what I was paying for the starter plan at Verizon. Emily made sure we had all of our stuff transferred from the old phone to the new phones, and we got to trade in our old ones to get 1,000 off our new iPhone 14 Pro Maxes.
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January 2023 by Tony Doerr
Shoutout to Emily & Rachel for helping me get all setup with my new phone! Friendly, caring and efficient, can't ask for better service, thanks ladies!
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January 2023 by Jeff Thompson
I delt with Richard for the past 2 years and has always been professional, helpful, understanding, he has been knowledgeable on every device I have purchased several different devices.
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November 2022 by Michelle Leenknegt
Taylor was great. She had us taken care of and out of the store quickly. Would def recommend.
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October 2022 by Raymond Prouty
Altered my plan from unlimited to a limited plan (says unlimited though lol) and within 1 day incurred over $300 in overage fees. DO NOT USE THIS STORE. Lied out right and now we are scrambling trying to fix this mess.*****UPDATE*****Store Manager called and apologized for the problem and promised to fix it. Hopefully we can get this resolved.
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September 2022 by Rochelle Burks
If I could give 10 stars I would ! Rich is absolute gem! Very, very, very smart. I came in for a simple question, I was very frustrated might I add, and left a very happy woman. Rich not only answered my question, he assured me that I was getting a good deal and made me feel very comfortable. As long as AT&T keeps Rich around, they’ll be keeping me as a customer.
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September 2022 by Anne Prokop
Had an awesome experience with the manager Rich ! Very knowledgeable and answered all of my questions, he made me feel very comfortable! Emily and Rich worked as a team and I couldn’t have asked for a better experience. I will definitely be back !
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September 2022 by Taylor Gest
Corporate needs to shut this location down. 2 years ago I was lied to regarding my cable and internet plan.The owner’s response was, “that person you dealt with has been fired.” I recently visited again and my unlimited plan was changed without my consent and now I get to deal with corporate. I know multiple people who have been ripped off here as well. I will never visit the Richmond store again.
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July 2022 by Dan Hancock
Sales staff was very friendly and knowledgeable.
