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November 2023 by Jason Miller
Had a great experience buying 2 quads from Ball equipment in Richmond. Tony was very patient and knowledgeable with all our questions prior to buying and after buying. There was no pressure during any part of the process and was an easy and painless experience.Joey in parts was also great, helped my kids pick out the proper gear and explained things in great detail about our purchases.Angie in finance was amazing, too. She went through different options and helped us pick the right option for us.All in all, we had a great experience with the Richmond location staff and plan on getting more accessories from them in the near future.
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October 2023 by Dominic Moceri
Great customer service everytime I go. Jim Bryant is great when answering all my questions and educating me on what is best for my needs. I will be a long time customer. Thanks guys for helping out as always.
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September 2023 by David Czapla
Had a great experience with Ball and gave me a great price, people were quick and detailed. Will shop here always.
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September 2023 by squ1nn06
I have purchased 2 machines from Tony and both times the service, communication and price were all top notch. Best dealership I have ever worked with. I will continue to work with them in the future!
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September 2023 by Jim Benoit
poor customer service. second time. order parts pay for parts parts never come. parts are back ordered parts are discontinued. still took my money. nobody calls you to tell you whats going on. why? they don't care. would of kept my money AND never contacted me. why do you treat people like that? waiting a month . pissed. wont go back.
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September 2023 by Diane Fortier
These guys are simply amazing. Best service I have had in a long time. And I am speaking from my experience with parts and service..Very professional and attentive.I drive way out of my way to use these guys. But definitely worth it.
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August 2023 by Austin Simmons
Recently purchased my new side by side through Ball Equipment of Richmond. I had Damon as my salesman, and he was very professional and answered all my questions. He was also very helpful in helping me decide what machine best suited my needs around my property. Very smooth transaction and positive experience here at Ball Equipment of Richmond!
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August 2023 by Peter Pearce
Ball Equipment provide stellar support and service. I highly recommend them for all your small engine equipment needs. They sell top quality products that will last you years.
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July 2023 by Michael McKay
Hands down the best dealer experience I’ve ever had. Tony Doerr was knowledgeable, professional, and patient with all inquiries on our recent purchase. Their service is second to none! We have made several purchases from Ball and will continue to use them for all our future ATV and accessory needs.
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June 2023 by alan beauchamp
Bought Polaris Premium 1000 from Tony and Doug. Service was outstanding. Courteous and knowledgeable as well as helpful. Love my new machine.
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June 2023 by Adam F
It was great working with Jim to purchase a new machine.
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May 2023 by Taylor Waligora
Bought a brand new Gravely zero turn from Ball Equipment. Transaction was smooth and easy. Mower was completed and done in a timely manner. Staff was very respectful and helped me choose the right machine.Thanks to Jim Bryant, my salesman.
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May 2023 by Frank Prano
Jim Bryant, was my sales associate. He was very helpful and courteous. He answered all my questions and then took the extra step to get the unit I wanted sent to the Richmond store. Jim explained how to operate the unit and the I took a test drive. This 42 inch Gravely was what I was looking for and purchased. They got the unit prepped within the hour. Jim loaded the mower onto the trailer and gave me some more info. My experience at Ball equipment in richmond was very pleasant. I would recommended this place to any one looking to purchase any of the items they sell.Jim, thank you for a great experience.I've used this mower twice now and am very satisfied with it.
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May 2023 by Gabe Shellenbarger
Helped make my Cub Cadet zero turn purchase quick and painless. Very professional and timely. Recommend them to anyone new to the area.
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May 2023 by Ryan Harwood
Jake is unbelievable. I have a 2008 Polaris Ranger 500 EFI. To make a very long story shorter. I have had an issue with it spitting and sputtering for over 4 years. I took it to a repair shop and they worked on it for 4 weeks and put sensors, fuel pump, etc in it and couldn't fix it. Then took it to a a Polaris dealer in Mt Pleasant. Same had it for weeks and couldn’t fix it. I took it to a guy that restores 3 wheelers and he couldn’t fix it. I then took it to another Polaris dealer in Midland and they had it for 10 months! Yes 10 months and couldn’t figure it out. I was going to sell it but it only has 400 hours on it and I thought it has to be something that can be fixed. I decided to take it 2 hours and 15 mins to Jake at Ball Equipment in Richmond for one last chance of fixing it. They were very nice and thought they could figure it out. They told me they would fit it in within the next few weeks. On my drive home, 30 mins into the drive I received a call from Jake West telling me to turn around and come get it. It’s fixed! I couldn’t believe it. Something that was a 4 year problem that 4 other shops couldn’t fix or figure out over months and months, Jake had it figure out and fix in 30 mins. Unbelievable! I will make the over 2 hour drive for anything I need in the future. They are unbelievable. Can’t thank them enough. I’ve put over 50 miles on it in 3 days and it’s running like new! Thanks guys. You have no idea how much I appreciate it!
