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March 2024 by Laura J.
If I could give less stars I would. This is the most poorly managed grocery store I've ever had the misfortune to live near and shop at. Even the most common items are out of stock on a regular basis. Two weeks ago the only whole milk available was pint size bottles. Eggs are out of stock more often than not. Orange juice is available on a hit or miss basis. Since the new manager was brought in a few years ago, this problem goes on and on. It's not just the general manager but department managers too. Nobody can evaluate stock and order enough of even basic items. The employees have low morale and I can easily understand why. I actually drive to Vinkiner in Armada pretty often, to find the things Kroger doesn't have. Must fresher produce and in stock at lower prices, excellent meats and deli. Bakery items are always fresh and usually in stock. I'm at a loss to explain how Kroger is putting up with all the complaints about this store.
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March 2023 by April Kicinski
Awesome & Beautiful cakes done here! ?
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July 2022 by Aubrey Morgan
Kroger the richmond kroger.. never been more disgusted with a shopping experience. the workers are more busy talking to each other than doing their job. the floors are not swept nothing looks clean, an smells so bad. i was approached at my car window told i needed to move by an employee because my grandmother parked close to a no park zone next to handicapped parking. no matter what i was she was in a spot yes she was alittle over but coming to my window telling me nope you can’t do this. first off there’s barly any lines to show where you need to park. they need to worry more about cleaning their stores where the shopping carts were the floors are disgusting, the meat deli counter was all covered in water could not read what kind of meat or prices, a worker was sweeping the floor and gave us a dirty look like we were in his way. overall crappy experience never will go back. sad sad sad. absolutely disgusted.
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July 2022 by Wendy May Cook
Absolutely horribly rude employee yelled at my 8 year old who was 100% in the right. Unacceptable behavior of an employee at any business. No person will ever speak to my child as she did. I'll never shop kroger again!
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June 2022 by Maggie O.
The produce Ad items might be fresh, but that is where it ends. Consecutively the produce is sad, very sad. Not just in the Richmond store but all the Kroger's we have visited.
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January 2022 by Diane Johnson
Like all stores since COVID hit stock is not as readily available at times but they've done some nice remodeling. The staff has always been helpful to me even when they're busy.
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October 2021 by Cynthia Ann
Store needs to be bigger for that area, a lot of products were out! Store also needs to be updated. Not appealing at all… cashiers were very friendly
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March 2021 by Kim Shaughnessy
Shout out to Nels! He was super personable and got my order checked out quickly. He is outstanding! Thank you!
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March 2021 by Brian Krywko
Got my first Pfizer shot here - process was easy, staff was great
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July 2020 by Traci G.
My father tried to return an unopened non-food item. Richmond Kroger would not return bc it was just over their 14 day return. I'm sorry he was taking care of my mom, she passed a couple days ago. I will never shop Kroger again. 14 day return policy is ridiculous. We will shop at your competition whom has respectable return policies.
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July 2020 by Allie Christine
Kroger in Richmond honestly has the most helpful and upbeat workers! I always have a good experience shopping here, I am so happy that this is my local Kroger store!
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April 2020 by Lisa J.
I usually don't use click list, but with the virus: I use it when I can. With the craziness of people hoarding, they don't always have everything I ordered, but at times they do. I give each and every front line worker the highest respect. Especially those in retail as they did not sign up for this. My experience with all of those that I have encountered at Kroger Richmond, have been very kind, caring, and professional. Both in the store and at click list. I have seen the people that bring the click list orders to the car, treated horribly. Yet they maintain their composure. These people are human beings and need to be treated as such. Treat them kindly. Tell them thank you for what they do. That they're appreciated. It is only a few words, but they go a long way and have a huge impact.
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March 2020 by Bri Sintebin
Don’t ever come here. A sign fell and hit my daughter in the head and knocked her over. The manager Deanna couldn’t careless. She offered an ice pack and sent me on my way. I called corporate and what a joke that was! Getting a lawyer and looking for a negligence suit. Watch your kids! And watch out for the elderly. Could’ve really hurt someone
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March 2020 by Ken Kolp
I really like this store, it always has what I need. I don't understand how people can knock this store, it is a grocery store, it's clean and runs good for people who can just go shopping and don't need special attention.
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March 2020 by Rudy Urbanec
Kroger in general is a dump. All of them. I would never shop there if I had a choice, I've said that for years. poor selection, terrible produce. if there was another store closer I would go there instead. Also management is terrible new manager every month.
