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October 2023 by John
Quality Amish furniture, competitive prices and excellent customer support. Purchased a custom Amish table and chairs for a new house we were building. Debbie, the sales person, was knowledgeable, pleasant and kept us updated on our order. Our house was not ready when the order arrived and Wally, the owner, agreed to store it free of charge until we were ready for delivery (3+ months). When it was delivered there was a flaw in wood of the table which was no fault of the store. Wally let us keep the table to use and had a new one custom made with no questions asked. We are very happy with the replacement and how we were treated by the store..
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October 2023 by Noreen Seros
Thoroughly enjoyed my shopping experience and the customer service. Great selection of furniture!!!
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February 2023 by Sharon K.
I purchased 2 chairs and a loveseat. While Wally (the owner) was a great salesperson and explained how our furniture had warranties, if there was ever a problem all we had to do was call and he would be more than happy to help us. In Oct. 2022, we notice a seam fraying. So I called Wally. I guess it depends on what day of the week you talk to him, but when I talked to him he was usually agitated and rude. He was going to call me when the fabric came in, I had to call him several times. Now he was going to make arrangements with a friend of his to do the repairs. He had many personal issues he needed to handle, which I understand, as we all do. He never called me when he said he was going to call. I finally called him again today, Feb 17, 2023, I proposed to him that I pick up the material and since I had to pay for the labor, I could take it to get it repaired. He was more polite after that suggestion. I should have looked at the material before I left, but I thought it would have been checked out when it was delivered to his store, and of course it has a big flaw in the middle of the back of the chair. It seems his brother owns Jasens Fine Furniture, looks like we should have gone there. He should let some of his other staff speak with the customers, they seem more polite and not as defensive. And now I am stuck with a chair that needs repair with no material. And I will NOT put myself through discussing this with Wally any further. Sorry I could only submit this with one star, would not allow no stars.
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February 2023 by C L
I am very unhappy with the way the owner was speaking to my grandmother. Very argumentative. Take your business elsewhere if you want good, KIND, customer service. He refused to accept a return for a brand new UNUSED mattress protector that he sold to her for $100, which he further mislead my grandmother about. He did not mention any type of return policy for this item - owner also opened item in store.Response to owner’s response: Grandma has not purchased a new bed in the last 20 years, I don’t think you have any right to speak about that. This post was NOT about the mattress, but due to the fact that you FAILED to mention any type of return policy whatsoever about the MATTRESS COVER. The mattress cover was not used, and you promised that the material was not made of plastic - so you mislead her. She picked which one “she liked better” because you assured her multiple times it was cotton based and not plastic. She did not want to accept a certificate to your store because we will never be returning business to you. The Gardner White bed was purchased and returned by my mother, not my grandmother, as she was making small talk about mattresses. You can keep exclaiming how amazing you are, but people will find out how you run your business through their own experiences, and we have a right to share ours. Not to mention, your response to my review was extremely unprofessional - so that should speak volumes enough.
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February 2023 by gage milliken
I give the store a 5-star rating due to the experience I had today we walked in with only x amount of dollars only able to afford a bed for my oldest son and I have twins that are younger after the owner helping us with my oldest son's bed finding out a little more about our backstory and us having three children they donated a bunk bed for my youngest children with the mattress this was a major blessing for our family so I say thank you very much to the owner Wally for taking care of people like my family. I would always recommend this store this is a five star store great quality products amazing staff and a wonderful owner with a huge heart of Gold thank you?
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February 2023 by Terri Lebow
Nice furniture, but the overall experience was not so good. Your better off going to a larger chain.
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February 2023 by CH L
I am very unhappy with the way the owner was speaking to my grandmother. Very argumentative. Take your business elsewhere if you want good, KIND, customer service. He refused to accept a return for a brand new UNUSED mattress protector that he sold to her for $100, which he further mislead my grandmother about. He did not mention any type of return policy for this item - owner also opened item in store.
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February 2023 by C L.
I am very unhappy with the way the owner was speaking to my grandmother. Very argumentative. Take your business elsewhere if you want good, KIND, customer service. He refused to accept a return for a brand new UNUSED mattress protector that he sold to her for $100, which he further mislead my grandmother about. He did not mention any type of return policy for this item - owner also opened item in store.
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September 2022 by Fred Murphy
Fine furniture to choose from and friendly service. We didn't buy anything and they just let us look and sit and never hovered or pressured us.
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June 2022 by Kim Sawyer
Provided a quote for the owner Wally, he didn't like my price and hung up on my face. Bit odd to do business like that to another business owner.
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April 2022 by Dianna B
Beautiful furniture, smaller than average showroom. I found prices to be varied. Some great prices on sale items while other pieces were rather pricey.
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March 2022 by Stephanie Quandt
Restocking fee for furniture that was NOT even in the store. Was not going to be in until August and they charged me a restocking fee of 600.00!!!!!
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February 2022 by Kris Maslowski
Went to this retailer to purchase a power recliner for our son who is having shoulder surgery and will have to sleep in a recliner chair for a few months during recovery. Thankfully they had exactly what we wanted in stock and were able to take it with us this afternoon. Unlike another furniture store who refused to sell their floor model. Will be shopping here in the future when I need furniture!
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February 2022 by Emma Hermann
The owner went above and beyond with the delivery of our new chair! The quality of the furniture is great, people just don't make things like they used to and it's hard to find real furniture.
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December 2021 by Peggy Konen
Don't pass up going into this store if you want American built furniture.beautiful done also Amish build sofas,chairs ,misc. What a surprise as to what they have.
