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July 2023 by tony mazzella
excellent service
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May 2023 by Adventure Time
I opened a new account with fifth third bank. I used my overdraft protection to get gas in my car when I had an emergency. Approx one week later I made a mobile deposit with my paycheck from my employer, which is the STATE GOVERNMENT.I found out the next day that a hold was put on my paycheck. I called the local branch, I called customer service, I called the fraud department. Each phone call resulted in a different explanation for why the hold was placed on my check. Customer service told me that the funds won’t be available until May 8th. I made this deposit April 27th. They told me the federal government put a hold on the check. The local branch said they didn’t know why the hold was placed. They said I need to call someone else. I tried the fraud department who told me it was flagged for possible insufficient funds from the account who issued the check. Fraud dept told me I need to deal with the local branch to have the hood removed sooner. Fraud dept states that the branch Manager or the branch RAM has the ability to remove my check hold. When I call my local branch now I am still not met with any helpful information. Lynn is the branch manager who told me she contacted the RAM and also “put in a ticket” to get this resolved. I could not get a time frame expectation for a response. I have still not gotten a logical explanation as to why my funds can not be released to me from my STATE employer. I also asked Brianna Sharpe, who says she is my personal banker at the local branch level, to give me the phone number for the district manager. She gave me a non-working phone number.This is a nightmare and all I want is my paycheck that I worked hard for.WOULD NOT EVER RECOMMEND THIS BANK!!!!!
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August 2022 by Christopher Rich
My account was being used online by someone else. So I reported it to the bank and wanted a new card replacement. I was told they will credit my account and send a new card within 8 business days and credit my account within 8 business days. They don’t offer temporary cards so I had a prepaid debt card from the bank so the system shows that the account is active but the card is not anymore. I asked the lady at the counter if I add funds will I be able to still use the card she looked at it and said yes. So I switched money from checking account to the card and went to use it to find out it kept declining it. So I called the back of the card phone number the guy said it was not active anymore and theirs nothing he could do about it. So I asked for a supervisor and he said under fifth third rules they’re allowed to transfer you to a supervisor and it would take 24 to 48 hours to do anything with a supervisor. Worse bank ever 8 working days to get funds back and a new debt card and can’t talk to a supervisor until they call you back in 24 to 48 hours. They claim making it easier is fifth third but everything I hear is they don’t care about their account holders and doesn’t make anything easier on the customer. Imagine you were out of state and someone stolen your wallet or purse they would have you stuck without any funds and if someone drains your account you would have to wait 8 working days to get anything from them. As soon as possible I will be switching my accounts to a different financial institution. They keep telling me it’s policy and they can’t do anything else about it. Policy needs to change or the are going to be like bofa losing lots of customers and having to shut down branches
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June 2022 by ben taylor
I came in to open an account. I’ve been a customer for a few years and they have always treated me pretty good. I appreciated Aubrey at this location, she really helped me out. I feel very cared about when I deal with 5/3rd. Glad I could continue my relationship. I may not love all the policies etc but their service is great and their tech is really great too.
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May 2021 by Amanda Stepp Marcum
HORRIBLE experience. My buyer had a closing scheduled and the day of we were told it wasn’t happening that day. (Why was it even scheduled if the loan wasn’t done is VERY concerning and not normal practice typically). Every day since then has been an excuse after an excuse with no real answers. It’s been 8 weeks they’ve had the contract and we still aren’t closed. The manager never returns calls and there are several other families that needed to close on their homes after this one that are all now being impacted financially by this horrible experience with Fifth Third. It’s clear they do not need or want any business.
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December 2019 by Steve Lyles
Friendly staff and free coffee. I am pleased I made a switch to 5/3!
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September 2019 by Stephanie Powell
I will never bank through Fifth Third again! I am hoping to refinance through another mortgage company to stop having communication with them. They are unprofessional and hung up on me.
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April 2019 by T Dvorsky
Always under staffed with an example today of 1 teller with 10 people in line and the drive thru full at 11:40am on a Saturday. That is why I left this bank and went to DFCU an opened an account
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April 2019 by Bill Couture
This is the worst excuse for a bank. They have no problem using your money to earn interest and use at their discretion. But if you dare close an account for any reason (in this case a death), they will not give you your money. How can you claim to be a bank and not have a couple thousand dollars. They basically are kicking you while you're down
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March 2019 by Brian Rutkowski
Never had a problem with 5/3
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November 2017 by Clark A.
WARNING! ATM WILL take your card if you try to use it after 5pm! No warning given! They flat out tell you "well just don't use it during this time" like it's the most obvious thing.
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September 2017 by Paula Wash-Ban
5/3 was not helpful. I had a very old government bond to cash with no social security number as they did not use it back then. They refused to cash it and advised me to contact the government via internet and have it reissued w/ss nbr.( The government does not reissue mature gov bonds per email from gov). I contacted one of my other banks and they gave me no problem I just had to fill out a form with my SS nbr. 5/3 refused to help me find the government web site and I threatened to remove all my money which I will do. They have horrible customer service and they are loosing a very long time customer. This is the Rivervew location.
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June 2017 by Bert Kovacs
Its department sucks
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May 2017 by Aaron Davis
The worst bank for loans. Absolutely HORRIBLE customer service. TERRIBLE communication. They want one thing and one thing only, to scam you. They have no idea what they are doing. HIGHLY ADVISE AVOIDING THIS BANK.
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December 2015 by Dustin Zonneville
Fantastic service, fantastic people, all time favorite bank!!
