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November 2023 by Samuel Chambers
Awesome deals and service provided on three separate occasions. The items that we needed were all available either in the store or delivered to our home. In fact, they were delivered when promised. And, the prices were awesome and appreciated. Kudos to Brendan and Paul.
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November 2023 by Paulette Mancuso
I have to applaud Barry, store manager of Hawthorne, ABC Warehouses Rochester Hills.Barry has gone over and above customer service, with courtesy and patience taking care of our Appliance debacle.The great team he has under him, Brandon , Paul, Craig, David, Mohammed are exceptional fielding accurate messages, back-and-forth and displaying courteous telephone manners.They all model the same courteous customer service as Barry.Obviously, that’s a reflection of what a great team leader Barry is.Sincerely,Paulette Mancuso
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November 2023 by Mohammed Ashraf Ali Sheik Babu
Shahid from ABC was very good at explaining the features of the appliances and suggesting right product according to our needs
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November 2023 by Roger St. Jean
No pressure, friendly sales person competent & easy to work with. Delivery crew was fast, efficient & clean. On time, no damage, no debris.
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October 2023 by Michelle C.
I only gave them one star cause I had to. We bought a walk unit oven microwave combo & only used it for about 6 months. Then it started sparking & smelt like wires were burning. Had service done out 3 times every time it was never fixed. We were calling every week because no one ever called us updates. We even purchased the 5 year extended warranty. We were then told the unit was discontinued and they were going to replace it. That was 8/4/23,today 10/12/23, we are still waiting for that new unit. I just got off the phone with customer service. They have contacted the general manager, let's see if I hear back or if I need to call again.I would NEVER again buy anything from ABC warehouse or Hawthorne. They have terrible customer service & don't stand behind what they sell.
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July 2023 by Chris Norris
I want to thank Kurt and his team at the Rochester Hills store for turning a problem getting my appliances into a very positive experience! Kurt took the time to personally follow up with me six or seven times to keep me informed of progress! He was empathetic to my concerns and made things right! Thank you for the exceptional customer support!
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July 2023 by Ashlyn Marie
Brenden was the absolute best sales associate my husband and I have ever had the pleasure of working with. He went above and beyond and made buying new appliances an absolute breeze. We will be back to this location soon and appreciate all of the patience and hard work!
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July 2023 by Ryan Preisel
Very happy we chose to but from ABC Warehouse, Brenden was very easy to work with. He helped us find exactly what we were looking for and for a great price! Highly recommend this store and salesman!
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July 2023 by Patricia O'Reilly
Brendan went above and beyond to make my sale affordable! He found just what I had been looking for, within my budget, and even suggested a red leather option!I highly suggest you seek him out in the Rochester Hills store.
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May 2023 by Mary Hotchkiss
Craig Fopma Our sales rep at Hawthorne ABC appliance was super! He helped us with a large kitchen appliance replacement and then again when we needed a washer. He is kind and patient as well as very knowledgeable.
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May 2023 by Dan
My last experience, fridge broke and ABC Warehouse refused to replace it. Even though it was under extended warranty. The sales reps are also lying sharks.
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May 2023 by Anoop
Recently bought a TV here and my overall experience was good. Shahid explained the pros and cons between different brands and technology which helped me to make the decision. He did not force me to make the decision. I would recommend this place and their great team.
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April 2023 by Sherrie Shaw
Thank you ABC Warehouse for the WONDERFUL customer care and how everything was handled. Everyone was extremely professional, knowledgeable and responded in a timely manner. The delivery people called to let me know they were an hour away. When they arrived, they took care of everything. I can’t thank you all enough!!!!BEST EXPERIENCE EVER
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April 2023 by Dominique Grass
I wanted to support local businesses, thus purchased the dishwasher at ABC Warehouse.Pros:-good buying advice and friendly, same as Home DepotCons:-their Warehouse determines the delivery route, based on mileage. Any customer requests for early delivery are not being considered. The dishwasher installation by the 3rd party (through ABC) was not feasible at the same day of delivery, after the dishwasher was delivered late (# 15 of 16). I had to wait an extra two days before the dishwasher was installed (had to align my schedule with the installer's).-Home Depot gives 10% off when opening a Home Depot credit card). ABC only provides interest free for 12 months --> no value to me.-Received a free installation kit - turned out not to be of use. The installer explained to me: the sales person should know that an installation kit is not needed for Bosch dishwashers - returned it, because I have no use for it.
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April 2023 by Chelsea Wilson
Muhammad Shahid Riaz sold us a oven that was discontinued, which was not known to us at the time. Called the store three times for an update, and was just notified that what we bought will no longer be supplied. So while the item has been paid for for almost 2 months, nobody thought to call and give us a heads up that our item will not be coming in. Had I not called they probably would’ve just kept the money and we would’ve never gotten anything in return. When I asked why nobody had told me this previously in my other attempts, the person on the phone said ‘well to be blunt no one probably wanted to give you the bad news’. Joke of a company and customer service.
