-
July 2025 by Gary Lusk
If you’ve got an Audi, I would definitely recommend going here as opposed to the dealer. Prices are much more reasonable.
-
March 2025 by Mckinzie Lee
Best experience ever! Definitely recommend!
-
March 2025 by Paul Harris
Great service got me in and out Saad and crew are friendly and professional. They have a customer for life thank you for the impeccable service!!
-
March 2025 by Ron Pung
Great good Great people
-
November 2024 by RiftyyX
Send my vehicle here a few months ago in decent shape. Propped with it starting and was still trying to crank over when I sent it there. Told them my issues and there was nothing major wrong with her. I waited a few weeks and got a call saying my engine was seized and got hung up on. When I got it back my serpentine belt was snapped (was perfectly fine beforehand) and my intake cover was snapped and torn off. When I tired to start it the engine was locked up. Took it to a different place and was told somone messed up.
-
July 2024 by Kay Cueny
Been taking my European cars here for years and the service is by far the best around! Great service, great prices and great location in Rochester. Chester is professional, personal and always calls with updates.
-
July 2024 by Eritha Cottrell
Nice waiting area, great communication, Staff is nice. 10/10 they are busy tho so make sure you make an appointment.
-
July 2024 by Dylan
I’ve been here often and the service was usually always good. The last time I was here was a very bad experience.
My car had problems braking so I called action one on 5/22 to get an appointment. The guy on the phone said to call back next week, so I did on 5/29. He then said to bring it on Tuesday 6/4 in the morning. I wait all day for an update on Tuesday and finally get a call at around 6pm to tell me the brake pads look fine and they took it for a test drive and there are breaking problems - It needs further diagnosis.
I end up calling them the next day on Wednesday to see what’s going on at 6pm since they didn’t contact me and they said they didn’t have time to look at my car.
I call again on Thursday and they said the same thing - It hasn’t been looked at yet.
I called yet again on Friday at 3pm to see what the status is of my car. You would think they would be looking at it by now right? Wrong. They said it hasn’t been looked at and I asked “Is it guaranteed it will be looked at today?” and they said No.
I went and picked up my car.
I will take my business elsewhere where they actually honor appointments and don’t just brush you off to the side. It is beyond frustrating to make an appointment 2 weeks in advance and then bring my car into the shop right in the morning at 9am for it to not be prioritized or even inspected to find the problem 4 days later.
I have work and school everyday so it was a massive headache to me. You would think if you have a scheduled time slot they would look at your car that day and keep looking at it until it is fixed. Not just leave it in the parking lot for 4 days after a quick test drive.
Major waste of my time
-
April 2024 by Barrett Hall
I’ve taken all of my cars here since 2009. Work done on transmissions, exhaust system, brakes & rotors, complete paint job, front end components, countless oil changes.
Always completed on time and correctly, and definitely more affordable than any dealership.
-
April 2024 by Andrew Lingg
High integrity. High skill. Reasonable prices. What more is there to say?
Been using these guys for 7 years, and I'm unlikely to change that any time soon. Also Saad is a total gearhead and fun to talk fast cars with!
-
March 2024 by Binju Shrestha
I went to them as a metal piece was hanging on the bottom of my car. They fixed it for me for free and quickly as well. They were very friendly as well.
-
March 2024 by Kyle Stilwell
Everyone in my family takes their cars here for repair. I have never had a bad experience here and everyone here is super knowledgeable, and friendly. I cannot recommend this place more.
-
March 2024 by Phoenix Down
The best auto shop I've ever worked with. First ended up there by chance because of a breakdown up the road in 2017 and the experience was so good I went there for everything I needed while I was living in the area. The nicest staff; the woman usually working the counter is exceedingly kind, and every tech I've talked to has been the same on top of their prowess in the profession. But the best part about the shop is the raw honesty and helpfulness. I casually mentioned that I enjoy working on my car when it's an average level repair, I'm just not comfortable diagnosing the problems. So anytime I came in with a problem; once they diagnosed it they would call me and itemize parts and labor costs and were more than willing to leave what would be easy money on the table to let me handle repairs myself. There were even occasions they gave me tips on the jobs I decided to undertake. My last visit was in early 2023 and they were just as spectacular as the first time.
-
March 2024 by Channoh Yun (Boredom25)
Saw a review online somewhere to take your old bmws to this shop. Had the best price around town and it seems like they did a great job. Got the car back washed and received calls on whats happening to my car. Just need to bring it back for some slight tweaking but the main problem seems to be fixed perfectly. Will be coming back for big repairs. Highly recommended for all european cars.
-
February 2024 by Luis Castro
I had a terrible experience at this shop. They offered me a warranty of 1 year or 12,000 miles but they failed to get a good diagnostic and they didn't honor their warranty. AFTER SPENDING $5,000 IN REPAIRS WITH THEM, THEY TOLD I HAD TO REPLACE THE ENGINE.
My vehicle had a clicking and tapping noise in the engine. I took it to the dealership, but the repair was very expensive $4,300 so I decided to get another opinion at Action One Automotive shop because it was recommended to me and saw good reviews. I got a phone estimate of $2,100 so I decided to take it here.
After 2 weeks than I dropped it off they gave me a new estimate of $4,500 so I asked them why it was so high, but they told me it was because they would have to replace some other components like the timing change and actuators, etc. so I approved it because it sounded convincing to me.
After 2 weeks the shop called me to approve an increase of $500 because they hadn't realized that my vehicle had 8 more latch adjusters. I asked them how it was possible that they hadn't realized that they were repairing a 16 valves engine. The owner replied to me very rude that they didn’t know all the brand’s vehicles and told me that it wasn't his car and that if he only replaced the 8 latch adjusters instead of the 16, he wouldn't give me any warranty, so I approved the over cost because I needed my car.
After other 2-3 weeks I gave them a call to know the status of my vehicle. He told me they were having some issues with the latch adjusters and that they had to return them to get new ones.
2 or 3 weeks later I got a call that my car was ready to pick up. I picked it up and paid the $5,000 and at the time of the delivery the desk clerk told me they had found some small pieces of a weird gasket that wasn't part of any of the engine gaskets but that the technician had blew them out and now the car was good. The car ran good only for 2 days. I called them to complain, and they told me that they were very busy and had to wait for 2 weeks after dropping it off they called 2 or 3 days later to tell me that I’d have to replace the whole engine. I obviously complained about it and told them that IT WAS NOT FAIR AFTER SPENDING $5,000 THEY'D HAD TOLD ME THAT THE ROOT CAUSE OF THE ISSUE WAS TO REPLACE THE ENGINE.
They told me to replace the engine or keep driving it as is and bring it back to change the oil in 1,000 miles. They changed the oil after the 1,000 miles but the tapping noise was still there. After using it like 500 miles more I got an engine light, so I brought it back to the shop. The desk clerk told me they had cleared out the light but when I started the car, the engine light was still there and now it had some other lights and the engine had lost power, so it was much worst. The owner and the desk clerk were very rude and yelled at me telling me they wouldn't do anything else to my car if I didn’t replace the engine.
