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May 2023 by Natasha West
I usually have a very pleasant experience while shopping at BR. However the experience I had with the manager there was why online shopping will close stores and take jobs away. Being rude to customers is not good customer service. I will pass on going to this store again, instead go to the Troy location where the customer service I receive there makes me feel valued as a customer.
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May 2023 by Natasha Selley
I usually have a very pleasant experience while shopping at BR. However the experience I had with the manager there was why online shopping will close stores and take jobs away. Being rude to customers is not good customer service. I will pass on going to this store again, instead go to the Troy location where the customer service I receive there makes me feel valued as a customer.
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March 2023 by max bozule
Best sales and service around Shanna was amazing to work with. Left looking and feeling great. Best BR in the state. 5 stars.
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February 2023 by Rudy Henderson
6 ⭐ easy! They greet me before I can make it to the men's department the other one's don't.I shop at other locations but I only buy from this one because of the great! Customer service experience.❤️
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October 2022 by Nuha Hammoody
The manager has a ZERO costumer service skill.
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July 2022 by Ora Rice
Great selection of button ups that are high quality.
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May 2022 by Dan R
The return policy needs to change. Most of my wardrobe is B.R but the ONE time, I try to return an item a couple weeks old with the receipt, no tags, washed, and a couple minor marks on it, I wasn’t able to return it. That’s fine no big deal, that’s your policy. But if you won’t take care of me and go above and beyond then I’ll go to Lulu lemon across the street at the village in Rochester hills where they will.
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June 2021 by Felipe Macedo
This is the best BR i have been. High quality clothes, good prices with 40%off +10% if you buy online. Staff is friendly too
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June 2021 by Nathaniel Oberdier
i was very hungary so i wented to banna shop. i looked all around the store... NO BANNANA!!! why is it called banananana wihth no banas? makes 0% sence. i think im deciding to sue this location actually now
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August 2020 by Ryan Adams
curb side pick up was so easy and ready same day, even though online estimate was the next day
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March 2020 by Dan Gilbert
Have shopped this store since it opened with good experiences til today. Allowing a dog in the store is not a practice I support, but allowing one in that continues to bark is simply inappropriate. I stopped shopping and left the store shortly after barking persisted.
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January 2020 by Victor V
Banana Republic fits my budget and style better than other brands, but what keeps me coming back is the customer service.
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October 2019 by Jessica C
Professional wear, classy, timeless outfits & high quality.
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July 2019 by Travis Hurst
Staff is polite and helpful.
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June 2019 by Danielle K.
Colleen the manager at BR rochester is extreamly rude and not customer friendly at all.
