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December 2023 by Fun Video
Ray the front teller was very knowledgeable and friendly.
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November 2023 by Brooks Rollyson
Jenna was exceptional in helping us with all our needs.
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October 2023 by Joey Harwood
Fix your ATMS!
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October 2023 by Kiwi Star
Beware! ATMs will take your money. Customer service will not be helpful. Employees are rude and frankly have no idea what they are doing without their manager present. Go in here and expect to leave disappointed and confused. Shelby Chase is far better. Save your time and sanity.
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July 2023 by Tim Simmons
Worst bank ever! Can’t believe I opened an account here. Rudest employees ever. All of them! Hope it gets closed down.
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June 2023 by Jason and Matt
I went to five locations & called corporate & the auto loan department requesting a lien to be signed off on a car that's been paid off for 16 years they failed to send a lien release cost me $380 to rent a car. Told me the lien release was in the mail 3 weeks ago do yourself a favor and go to a friendly Credit Union where the members are owners
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May 2023 by J M
I went to five locations & called corporate & the auto loan department requesting a lien to be signed off on a car that's been paid off for 16 years they failed to send a lien release cost me $380 to rent a car. Told me the lien release was in the mail 3 weeks ago do yourself a favor and go to a friendly Credit Union where the members are owners
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May 2023 by Della Sugars
Horrible customer service!! Went in to open a student checking account with my daughter and was basically told they have no time for us and that we needed to make an appointment. The older blonde haired (bob style) woman helping people with accounts was rude and disrespectful, not just to me and my daughter, but to her fellow co-workers. I didn’t get her name and truly didn’t care to after her hostile tone. If I was your boss, I would have fired you on the spot!! Shame on you!!! Hope your life gets better and karma catches up to you. ?
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May 2023 by David Hartfield
I tried calling but no one would pick up, so I drove in. When I pulled up the parking lot was pretty empty. I could see no line inside, so I tried calling again. No one picked up. So I walked in and was helped right away, although was informed that there was no notary available. I told the employee that I tried calling in advance but no one answered. I was told that they can’t pick up when they are busy with customers.
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December 2022 by Sresht Rengesh
Awful branch, and I’ve been a chase member for 15 years. I tried calling four times and they didn’t pick up a single time. I set up an appointment online and they didn’t call to follow up for details either, which the tool said they would. They also didn’t call when we didn’t show up for the appointment (because why would we if they didn’t follow up?). Go to the branch on Crooks Road - they responded to us promptly and answered all of our questions very professionally.
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September 2022 by Steven Phillips
The people there just helped me with a very frustrating situation and made it much easier. Sorry for forgetting your name, but the one lady remembered my name and even asked the next day how it went, very nice :)
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August 2022 by Luis Alfonso Barreto
Bad attention from Mohanad Aabed, he gave me a hard time and I couldn't open my bank account, so disappointed
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August 2022 by Jenny Perez
I came in to Open a Business Account and the attention was horrible. I got to talk to mr. Mohanad Aebed who insisted in questioning my immigration status and I felt like this was racist. Asking for requeriments that did not appear on the website. I wasn't able to open an account and I feel very disappointed.
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April 2022 by Michele D.
I came into this branch at 12 noon as I got a letter in the mail saying that I needed to transfer and close down my daughters account because she’s approaching not being a minor. I arrive and they tell me they’re too busy today to help me and to make an appointment to come in tomorrow. There are three people sitting at desks in cubicles, only 1 helping a customer. I asked him about the others and he said they have meetings coming up for the rest of the day. Very frustrating !! Terrible business. Maybe I’ll go to a different bank for my future transactions.
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January 2022 by Mike
Extremely friendly and helpful. Even when dealing with rude customers and there problems.
