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December 2023 by Patty McDowell
Ppl were nice
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October 2023 by Chuck Wieseckel
Very helpful and friendly
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August 2023 by Kevin ONeill
I can’t tell you how much I appreciate the customer service at the Chets rental in Rochester Hills Michigan. I am disabled I had 220 pound propane tanks needed to be filled no sooner than I pulled around to the filling station. David was there to greet me and pull out the tanks himself to begin the filling process. If that wasn’t wonderful enough out of the rental office came Kevin, who saw that I was using a walker and offered to expedite payment saving me the walk into the office and back to my car. David also reloaded my tanks and made sure they were soundly secure for my drive home. I can’t tell you how much I appreciate going to a business establishment with people who really care and put the customers needs on a higher level. Thank you David and Kevin. Look forward to visiting Chets rental again soon.
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June 2023 by M Yousif
I had a disappointing experience with Chet's when I returned a floor concrete grinder. To my surprise, the employee at the front desk insisted on charging me $50 for a cleaning fee. I found this excessive for a vacuum-sized grinder. When I expressed my concerns, the employee responded in a confrontational manner, asking me to leave. As I left the premises, I encountered two other individuals who seemed ready to engage in a physical altercation. I quickly defused the situation, informing them that I would involve the authorities if necessary. It is crucial for the business to review their surveillance footage and recognize that I acted responsibly throughout the incident. The employee in question displayed poor customer service and communication skills, which were evident not only during this encounter but also during my previous interaction with her. The owners should consider reevaluating their hiring process and refrain from immediately siding with employees, especially when they exhibit aggressive behavior towards customers.
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June 2023 by John Scott
M. Yousif, you are incorrect sir. When you insult employees and treat the employees like you did you deserve to be asked to not comeback. You we rude from the day you picked up the grinder with being on your phone as you we were trying to go over the contract. Disrepectful. Also when you bring back the equipment cover in concrete and didn't not attempt to clean it before bringing it back you do need to be charged the cleaning. But we did not charge you for the fee. But thank you for coming in and I hope you have a better day. Remember we are human and are just doing our job and do not owe you anything.
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December 2022 by Ryan P
Had a question about a JLG lift. Kevin was a great help.Thank you.
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November 2022 by George Bellomo
Would be 5 stars but they gave me a machine in less than stellar working order. This wasted an entire weekend for me. Otherwise they have all the equipment you could want for any job. Spend the money and get commercial grade equipment. Its worth it. Just check it out first hand. Make sure you can pull start it and check the gas beforehand.
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August 2022 by Justin Hyatt
Hands down best rental company I have ever dealt with . Clean, courteous , and FAST!! 6 stars
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June 2022 by john fielder
Staff was friendly and helpful. Mini skid steer was in great shape.
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June 2022 by Peter Dawidowicz
Great service. Excellent selection
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June 2022 by Albert Bryan
They definitely got everything you need
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June 2021 by KB MILLER
They have what you need a little high on prices and the trailers should come with the equipment not separate, I have no clue if that's all trailers but for a trencher it should be included, but my rental was smooth either way. Thank you chets and hey I'm almost at 100,000 followers thank you people I will always keep it honest.
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June 2021 by M D
I needed to rent a trailer that could hold two pallets of tile weighing about 3,500 lbs. Luckily, Chet’s had a trailer that could accommodate that. They don’t typically rent that trailer without equipment but they made an exception for my situation. I am super appreciative and recommend Chets Rental!!
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May 2021 by T R
My go to place for rentals. If you know what you want and call in advance ( reserve what you want). It always goes really smooth there.Some might prefer home depot if you need a little hand holding to figure out what you need. I use both but prefer chets as they are more professional and have more stuff for big jobs etc.
