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February 2024 by Paraminder Saund
It has everything a girl or lady needs for jewelry...
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September 2023 by Theresa Morris
The hours are posted on the door, but they do not follow the hours posted. They are never open. Have to fight the crowds at the GL Crossing Claire’s.
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May 2023 by Alexandria Knox
Really miss the 2 young people working there. They were the only 2 working there for the longest time. It's gone way downhill since they both left.
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April 2023 by Alicia Neelis
The store is now under new management and it is GREAT!!! They no longer require appointments for piercing, they take walk ins any day just like the other Claire’s!!! The staff is super kind and helpful! Couple new people but so far they seem very knowledgeable and were really sweet to the kids in the store!Love it!
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April 2023 by Magie Creations
Why have a invalid phone number for a contact and make it mandatory for customers to make appointments for ear piercings!
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April 2023 by Al B.
i had a wonderful experience at the Claire's in Rochester Hills. Alicia pierced the ears of my 7 and 9 year old daughters. Getting your ears pierced can be such a big deal as a kid (or anyone). Alicia was so sweet and patient with my daughters. My youngest was nervous but Alicia put her at ease. Alicia's kindness, patience and customer service made the experience so special and I know my girls will remember this forever. thanks so much!
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April 2023 by Imma Star Seed
They lied and said I needed guardianship papers or a birth cirtificut to get my childs/neices ears pierced. I called other claires and they said I only needed my ID. These employees need to be dealt with for thier horrible customer service and lazy attitudes.
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June 2022 by Mallory C.
We just got my daughter's ears pierced and the three girls working were WONDERFUL! They made her feel special and answered all of our questions. Highly recommend this location.
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June 2022 by Kristen Charlton
Addison was great. My daughter was very scared about getting her ear’s pierced and she made her feel very comfortable. Thank you Addison for your patience!
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February 2022 by Tonya Thomas
Great store and service. Just added a couple of piercing and the young lady was professional and made me feel comfortable through the entire process. Thank you ?
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July 2021 by Grégory P.
I came for ear piercing it was 5.30 and the store is supposed to close at 6.00. The lady at the front desk told us that they have to clean (the store ? The material ?) and since the store closes at 6.00 they can not take me. Normally a store is supposed to provide service until they close, cleaning the store should not affect the customer. They are just lazy employees that want to leave the store by 6.00 like the customers..
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May 2021 by Mario Chiesa
I've been here a few times and the staff are very friendly and the store is very clean and taken care of. The manager was really kind and helpful!
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May 2021 by Veronica Perry Shepard
amazing all the different products for your hair your hands your feet and your ears very clean they wore 2masks and cleaned all the time after each person before each person only allowed so many in at a time
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December 2020 by Jessica H.
This place is very dirty, however I've overlooked this because it is close to my house. The female store associate working in the evening of December 30th, 2020 was one of the rudest people I've encountered in customer service. After spending $120 you'd assume people would be friendly. I guess not. I had a similar situation occur in August, while they didn't have air conditioning. The place has been going down hill for years, I'll be taking my daughter and her friends to the Claire's at Somerset from here on.
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December 2020 by Nishitha Nerella
I went for double piercing and they were not aligned properly. One is in the exact position and the other is too far. 4 weeks later I can see pus coming out of my daughters ear. Really don't want to go again
