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April 2024 by Aaron Bennett
Nice for breakfast
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April 2024 by Christa Morell
Absolutely yummy
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April 2024 by Melissa Early
Went inside, waited 12 minutes before my order was taken, and I was first in line. She then took All the orders of the long queue following me before I could pay for a coffee and leave.My first and only time I will ever go there.Unorganized and inconsiderate people do not acknowledge the customers.
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April 2024 by Mandy A
The nicest staff I’ve ever encountered! Excellent service everytime I visit . The location is always clean and the food and drinks are amazing ! My dog loves the doggy bagels !!
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April 2024 by Rebecca Rumble
Order a bag of bagels says it comes w a tub of cream cheese- it even asks me what kind I would like I choose plain. I get my bagels and NO cream cheese! SMH….Never again folks! Find another bagel place .
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March 2024 by Israel Pont
Is the 3rd time I’ve ordered online in this store and always the same I came directly to the pick up area and my order hasn't been even started to be prepared, I always have to ask for my order And then they stat to prepare it.
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March 2024 by Fadi
Honestly I haven’t been to Einstein in a while and when I went today I probably won’t ever be back. Ordered a sausage and cheese 6 cheese bagel and a coffee, waited 10+ mins even tho they weren’t that busy. Made my coffee which I thought was regular brew cause of the sign that was on it. Got my bagel and had to rush out cause they were gonna make me late for work. Opened my sandwich while driving and it had egg on it which I didn’t ask for cause I don’t like eggs that much, looked at receipt and ofCourse I got charged for it. When I finally had a chance to drink some of my coffee it was very dark and bitter, so I’m assuming someone didn’t do their job right and brewed dark roast and put it in the regular container. Worst experience I have ever had at an Einstein Bros and probably the last time I will be going. Plus the sandwich was not that good for how much money I paid for everything. Complete waste of money and time.
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March 2024 by Claire Foley
Does NOT offer gluten free like the google listing states. Coffee was terrible :/
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March 2024 by Aron Abramof
Good bagels, but lack of skills and good attitude behind the
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March 2024 by Divya Dance
Never get tired of these bagels,I love themVegetarian options: Bagels
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February 2024 by Sarah Koveck
This location is awesomeThe food is always great and the customer service is great staff is always so nice and
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February 2024 by Maseer Ansari
Me and my wife like Einstein bagels but I can't begin to describe how many times our orders have been incorrect at the Auburn/Rochester location. As easy as the incorrect bagels given. This is the umpteenth time I've done an online/mobile order, and the bagel is usually incorrect. Ordered a cheddar jalapeño bagel, but given an asiago. You order a green chili, but given an everything bagel. Usually I check the bag before I leave the store, and realize right then and there and have them correct it, but this time I really thought that they were competent enough and ill trust them as the bag was closed with their Einstein sticker - my mistake. But I have countless times returned home only to realize the incorrect bagel was given, which is infuriating in itself - like today, which is why im writing a review. How hard is it to read the online order/receipt ? if you ever go to this location to pick up an online order, ALWAYS double check your order. Receipt will say exactly your order, but the contents in the bag will be completely different.
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February 2024 by Steve Brooks (Scuba Stevie)
The ONLY Einstein’s I will go to. They are friendly and nice and their bagels are made better than any of the others
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January 2024 by James K.
We ordered a sandwich from the Auburn Road store on the mobile app, and paid for it using a credit card. By the time we arrived to pick up our order, it was after 2 PM, and the store was closed. Why would any store closed at 2 PM? Ignoring that idiocy, we came back when we could at 10:45 AM the next day, only to be told that no one had picked it up by 5 AM, so the sandwich was discarded. When we complained to the manager, she rudely said that there was nothing they could do. This is something I can do: write a review that describes what a horrible customer experience we endured.
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January 2024 by Ali Shah
The pandemic ruined this store. It was my favorite bagel shop to go to. It seems like the store staff is always changing; sometimes the staff is extremely friendly and other times, when the staff gets renewed sometimes, they're egregiously rude. They mess up my orders a lot. They removed the seating, so now I can't sit and do my remote work or homework while enjoying coffee and a bagel. They got rid of Caribou coffee line, and whatever they're selling now tastes like generic disgusting Maxwell House coffee that corporate offices use in their break room/cafeteria (but this is not an issue with this location, Einstein Bagels just got rid of Caribou coffee as a whole for whatever reason). Because they removed all the seating the atmosphere of the coffee shop is not inviting anymore.
