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February 2024 by alitooo youssef1980
This was my first time there and it will be my last time. I have been in so many Toyota dealers before, and they never do like this dealership, they will tell you something over the phone about the oil change price even when you already give them your vehicle information so they know exactly what’s the price it’s not a mystery! and then when you go there and they tell you a different price! What a joke! They stated that my vehicle under the status of Truck! but it’s not a Truck and the service manager did not do anything to help the situation even when he stated that was an employee mistake! But how when you put all vehicle info and the price will popup! He just kept arguing with me about how I’m going to make the company losing their money if he did it the way, but I got told !! He was trying to manipulating the situation as it’s not their fault anyway, be careful when you go there because even when you reserve your oil change appointment online and you see the price, when you go there they will manipulate you and they will say oh it just saysStarting from …etc, even after you put your vehicle information and they know exactly how much oil your vehicle should take, They will still manipulate the price.!
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January 2024 by David Monterosso
The staff is very friendly, helpful, and knowledgeable. The service is amazing and I'm very glad they have loaner cars when you're having service done.
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January 2024 by Mose Kim
I purchased a new car from Fox Toyota last year and of course I used Fox Toyota service center. I sent her wife there today to make an appointment to change the engine oil, pick up the 2nd key, and check the USB charging port. I tricked her wife and replaced the cabin filter for $100 by saying I signed up for a cabin filter replacement service that I did not sign up for. ,They will trick you at any time. $100 was stolen today. Of course, the USB charging port was not resolved. I guess the cabin filter was more important to them.
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January 2024 by Icha Himura
They're a bunch of scammers, Mike is an idiot and doesn't even know engines at all. Got email about the recall, brought in to the dealership but they try to denied the recall and won't release my vehicle unless if I paid them $270. I'm about to file lawsuits with this dealership.
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January 2024 by John Stevens
Walked in with intentions of purchasing a car right away. No assistance what’s so ever. Won’t be back. Red head female and tall white male with glasses showed no care.
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January 2024 by Roman Kulikovskiy
They damaged my new $67k car by scratching all over it.Service director Mike Jankowski had huge attitude and was very much annoyed because I wasn’t happy with the scratches they made.Several times they tried to use some rug to remove scratches without cleaning the area properly. This lead to even more damage to the paint. They continuously were telling me that scratches are gone even tho they haven’t been gone and were arguing and refusing to see the scratches (the picture were taken post repair).Mike was trying to tell that the scratches were made at some different car wash. Yet, vehicle has never been to the car wash with brushes ever before.In general it was horrible time. My appointment was for 8:40am and they kept me in until closing. In the end, Mike (with attitude and annoyance) said they can’t do anything with the damage they caused and that I should come back in few weeks (because they are busy next day) and they will try to do something. So, I lost a day at work and I guess will be losing another to fix their mistakes. As well as didn’t get any concrete steps from Mike on how they will fix it. (Obviously, the more I spent outside of dealership the more he could then blame on me)They took 6.5 hours to diagnose the fog light condensation to not find it and to change the oil. However, when I came I literally pointed at condensation which they could not see.Outside of scratching my car, you can also see how good the car wash itself was (they charge for it by the way).The incompetence of handling others property, and disrespect to customer and customers time is absolutely shocking from this service center.
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January 2024 by Omer Alrawi
I just had my GH 2024 platinum. My salesman, Joshua Owuor, was terrific; he is the most professional, caring, flexible, and responsive person I have dealt with; he is up to the point, answering the questions that make you make the right decision. Josh used to update me every week about the car's status while I waited for delivery. When the car arrived, he explained all the car options, answered my questions, and was very patient. This is my first time buying a Toyota, I am a Honda man, and my wife loves Nissan. I had an outstanding experience with them and really liked them. I advise anyone willing to have a Toyota to go to Rochester Hills and ask specifically for Josh; he will make your life very easy.
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January 2024 by Matt Morrisson
The sales is fine but the service departments inability to address the headliner rattling in a 40k Camry is unacceptable. I told them certain frequencies of music replicate the problem that mostly occurs when driving over rough pavement, and they said I was playing my music too loud. If you tap on the rear of my headliner above the rear seats there is a clear rattle that something is loose. Overall I would not recommend this dealer and will be taking my car elsewhere in hopes they can solve the problem. My expectations are not ‘beyond the design of the car’, there is something wrong and this dealer isn’t interested in helping.
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January 2024 by Eric Peterson (E)
They’re fixing my neighbor’s Jetta for the third time. This time they’re replacing the entire engine. He has a rental while it’s getting fixed. All n all not a bad place. I’d recommend them for VW service.
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January 2024 by Hugo Caceres
Excellent service by Chase. Highly recommended for expats who are looking to purchase a car for the first time.
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January 2024 by A
The customer service for auto repair is fine, BUT the person handling the warranty is awful. I think his name is Mike or Michael not exactly sure.I contacted FOX regarding the warranty for my 2010 TOYOTA FJ and the rusted frame issue that was recalled. Although there was a court case last year, I wanted to clarify the current situation and check my eligibility for a free rusted frame inspection. I was transferred to the "warranty specialist" but unfortunately, he did not pick up the phone. I left a message requesting for him to call me back, but I did not receive any response even after a month. If the warranty person does not have enough respect for their customers to return a simple phone call, then why should I give them more than a ONE STAR rating? As there are other Toyota dealerships nearby, I have no choice but to take my business elsewhere. It's a shame that the FOX warranty team has lost its customers.
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December 2023 by Roman K.
They damaged my new $67k car by scratching all over it.Service director Mike Jankowski had huge attitude and was very much annoyed because I wasn't happy with the scratches they made. Several times they tried to use some rug to remove scratches without cleaning the area properly. This lead to even more damage to the paint. They continuously were telling me that scratches are gone even tho they haven't been gone and were arguing and refusing to see the scratches (the picture were taken post repair). Mike was trying to tell that the scratches were made at some different car wash. Yet, vehicle has never been to the car wash with brushes ever before.In general it was horrible time. My appointment was for 8:40am and they kept me in until closing. In the end, Mike (with attitude and annoyance) said they can't do anything with the damage they caused and that I should come back in few weeks (because they are busy next day) and they will try to do something. So, I lost a day at work and I guess will be losing another to fix their mistakes. As well as didn't get any concrete steps from Mike on how they will fix it. (Obviously, the more I spent outside of dealership the more he could then blame on me)They took 6.5 hours to diagnose the fog light condensation to not find it and to change the oil. However, when I came I literally pointed at condensation which they could not see.Outside of scratching my car, you can also see how good the car wash itself was (they charge for it by the way).The incompetence of handling others property, and disrespect to customer and customers time is absolutely shocking from this service center.
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December 2023 by Bobo S.
You would think if you spend almost 50k for a vehicle, that sales would follow-up after your purchase. How about send a thank you note too. NOT HERE! Had all kinds of issues with operation of this vehicle. Salesman promised he was there for us. No follow-up. However, the person who finalized all the purchase docs did follow-up - but he loaded the wrong address, sent constant sales emails for warranties and other extras. But when we reached out for corrections, he never responded. Adam Lukasik was the sales rep. He made all kinds of claims but short on delivery. Will not be back to this dealership ever again!
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November 2023 by L C
I was there for the airbag replacement. I drove my car back that evening. The second day I found that there's a big dent on my door near window glass. It is so big that it is like a hammer hit. I went to the dealership they would not admit. Be sure to check your car throughoutly before driving back.
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November 2023 by L P
Took my car in for a routine service 2 weeks ago, thought everything was fine until last weekend when I went to turn on my car and everything completely shut off. No power at all. Opened the hood to check the battery was ok seeing as I was just told it was. Come to find the battery was completely loose and moving all over the place. Had to tighten it back into place myself. Really makes you uneasy when you think your car is in good hands and find simple things like this aren't being done properly. I imagine this could've been dangerous if it were to disconnect while I was driving. This is now the second time something has happened to my car after taking it here for service. The first time it was returned to me with a damaged glove box door which no longer fully closes, didn't say anything because I gave them the benefit of the doubt. After this, I will be going elsewhere for my service as I can no longer trust my car is being properly looked over.
