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September 2023 by Mona Mansoor
I had a terrible experience at Francesca and multiple branches. The staff is rude, unprofessional, and keep changing the prices of the outfits without giving any explanation. They support and each other their lies and make the consumer look like liars. I would never go back to Francesca even if they give any items free. I wish they close down permanently.
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April 2023 by Stacy K.
Really cute accessories here with good sales. I have bought my child costume jewelry here very often since they usually have a buy two get one or reduced price deal. They have a good sale on cheap sunglasses right now and I like their random water tumblers and fake plants that go perfect on desks at work or home. Fun things here to purchase as gifts. Always friendly staff working here.
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November 2022 by Alejandra Montilla
Terrible customer service, no one greeted me when I walked in and the associate was on her phone the entire time, did not even look in my direction. The store was not very clean and disorganized it was difficult to look at something because it was so chaotically organized.
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October 2022 by S KL
I was recently at the store at the Village of Rochester Hills. The associate Amyre has just alienated another customer. Refuse to shop there again. Sad when it’s a struggle to keep brick and mortar stores open you have sales associates who obviously feel put out to be working and answering questions.
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February 2022 by Disruptive Technology News
I was in the store the other day and really needed help picking out an outfit for my daughter. Amyre was so friendly and helpful I really appreciated it. Even though she had some very entitled customers come in while I was in the store and clearly a few Karen's , she handled herself professionally and still made me feel like I was a priority. Thank you Amyre! Don't let the Karen's get to you.
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January 2022 by Steph KL
I was recently at the store at the Village of Rochester Hills. The associate Amyre has just alienated another customer. Refuse to shop there again. Sad when it’s a struggle to keep brick and mortar stores open you have sales associates who obviously feel put out to be working and answering questions.
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November 2021 by Elaina Morgan
I love the clothes and their sales, but the lady who checked me out wasn't very warm and welcoming.
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July 2021 by Lisa Benedict
Cute boutique store. Great store for unique items and gifts. Won't break your budget.
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March 2021 by Sherry Cameron
Very friendly and helpful staff and adorable boutique!
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February 2020 by rachel flood
Sales associate Alyssa was horrible ?.. I felt like she didn't want me in the store. She rushed me and was slamming hangers every time she walked by. It was not a pleasant experience.. she has a bad attitude.. it's to bad☹️
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August 2019 by Doina Simon
(Translated by Google) Quality products
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June 2019 by Paul Navarro
Excellent food & service
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April 2019 by Kelly Brault
So helpful! Gave me great suggestions and were so accommodating!
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December 2018 by Fox E.
Francesca's my dear, I don't give a damn. It's half fancy hipster and it's half Boutique for classy women that don't want to be too provocative - so no matter which way you spin this, it is not going to be the place where Barbie is ever going to shop, but it is perfectly at home in the Rochester Hills outdoor mall cuz it's a very fancy, and a lot of rich people in this area pretty much swear by stores like this - some of the richest people that live in the Detroit area seem to come to this mall, which is why this friendly little boutique ish store does well. It's a chain all over the country though. Meh.
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June 2018 by Natalie J
Agreeing with the other user about the managers attitude with returns. I went to return a top with the tags still attched, didn't have the receipt and she immediately said "nope can't do anything for you" without even attempting to help me. I asked if she could scan it to bring up the e-reciept since every store nowadays can do that.. It seemed to irritate her but she did, and unfortunately had to refund me. I've never felt so uncomfortable making a return before. From now on I'm only shopping at the partridge creek location, the girls there are incredibly helpful and friendly. Something this staff should work on.
