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January 2024 by Dakota Persico
Did not answer the phone it is not good customer service when you do not answer a phone call
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January 2024 by Tyler Vander Jagt
Would be great if someone would answer the phone...
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November 2023 by Tim Y. McCain
One of the better Game Stops that I have been to. The employee was very informative and engaging with information & specials they were running.
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November 2023 by James Bruce
Employees are always cool, nice and helpful
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September 2023 by Peng Chen (Marcus)
The Rochester Hills GameStop offers a decent gaming shopping experience, but with some drawbacks. The store boasts a wide selection of games and accessories across various platforms, making it a convenient one-stop shop for gamers. The staff is generally knowledgeable and willing to assist, although wait times during peak hours can be a bit long.The store's layout and organization could be improved, as finding specific items might require more effort than necessary. Pricing is competitive, and occasional sales and trade-in deals provide good value for customers. However, it's important to compare prices online before making a purchase.One notable issue is the inconsistency in stock availability. Popular or newly released items might sell out quickly, leaving customers disappointed. The store could benefit from better inventory management to avoid such situations.In summary, the Rochester Hills GameStop offers a variety of gaming products with helpful staff, but it falls short in terms of store layout, stock availability, and potential wait times. Careful shoppers who don't mind the occasional inventory hiccup can find satisfying deals here, but those seeking a flawless experience might consider exploring other options or shopping online.
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August 2023 by Mich ael
Employee looked depressed, lacks sales experience.
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April 2023 by James Ozinga
When I arrived at 2:05PM the store was shuttered with a sign saying they would be reopening at 3. Nowhere was this mentioned online. I was on a tight schedule but decided to wait 20 minutes to see if they came back early, as I desperately needed to buy a gift for a cousin. During this 20 minutes I saw two families approach the store then leave awkwardly when they realized the store was not open.This is not enough for me to leave a 1 star review. What finally pushed me over the edge was, after 20 minutes of waiting, as I began to walk away, a car in the lot rolled down its window and a man (presumably the gamestop clerk) yelled at me that they would be open again at 3. So not only does this location close at random hours of the day, but upon doing so, they will sit in the parking lot and... I guess laugh at people trying to get into the store?As someone who works in customer service I am baffled by this entire experience, and will be shopping elsewhere in the future.
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April 2023 by Maali Elkatat
Mark is the best GameStop employee I've seen and I've been going to GameStops all around since Funcoland. He's very informative, professional, and a good heart. Thank you Mark! The place is clean with good discounts. Good experience overall.
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April 2023 by Joseph Sanchez
Decent GameStop for how far they have fallen since the golden days of twg early 2000'sVery nice staff at this location.
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April 2023 by Norbert Kuehne
I can’t share how good Alan D’s sweet and sour chicken was , amazing
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March 2023 by Sara Dixon
Very very very poor customer service I ordered a Xbox through this location and the worker put the wrong address down the guy I spoke to Today tells me to call customer care so I do that they tell me they can't do anything so I call the store back to try to have them track my package and the guy who answered again was very rude and says nothing he can do he hangs up on me and tells me when I call back if I can be civil he will talk to me well no I'm not gonna be civil when I am 300 dollars because they can't get my address right. I will be going to the higher up management. If you work for gamestop you should be able to help the customer out no matter what it's not my problem they messed up my address
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February 2023 by Lee Yzquierdo
Tons of empty shelves. Smells strongly of weed now.
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November 2022 by John David
If you are a serious collector and care about the condition of the BOX of the BRAND NEW PRODUCT you are purchasing, DO NOT buy your collector's editions (or other boxes items) from this store!!! Purchase it from Best Buy instead, they keep them in the box it shipped in and customer service is fantastic..I recently purchased God Of War Ragnarok Jotnar Edition ($275.59) from this gamestop. I called the day before release and asked if they could keep my edition in the shipping box to avoid any possible damage to the outer box. They said no, but would keep it in the plastic bag that it was shipped in.Well, I pick up my collectors edition and the corner is torn, another corner crushed in, it has scuffs, scratches, and smudges ALL OVER THE OUTER BOX, and NO PLASTIC BAG. I looked at the gamestop employee and he new exactly what I was thinking due to the poor condition of the box they immediately say to me, "thats the one you get, its the only one we have, nothing can be done about the boxes condition.." it ruined my excitement about getting it.. so very disappointing..
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October 2022 by Brian Zientak
The employees here are awesome and so is there selection. Definitely your first stop for anything game related.
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August 2022 by George Thomas Sr.
When no one else can they do. Always coming through in a spot. Nicest guy you ever want to meet working as well. 10/10 all around.
