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December 2023 by Amelia M
I wanted to share my experience with Shawanda Estelle at Genisys Credit Union. She went above and beyond. It was a holiday and she was working with us after closing. It's common to find people in a hurry to go home, however, Shawanda did not rush us at all. As a matter of fact, she stayed over until she resolved everything. Thank you Shawanda for providing excellent service!!!
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September 2023 by mark bainter
Personal experience I very much enjoyed my time as a customer at Genisys CU.
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July 2023 by Ellen Tewksbury
Seawards Estelle is the best !! Her customer service goes above and beyond to make sure that her customers are satisfied. She enjoys working with her customers.
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July 2023 by Brandon Koehn
Shawanda was very professional, an excellent communicator and made the process very simple. I would recommend calling her for any of Genisys’ services.
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July 2023 by Josh Salar
Olivia was very kind and helpful! Thank you for being so friendly to your customers.
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June 2023 by L McArthur
I have been a member for over 10 years, I have gotten car loans, personal loans and worked with the mortgage lender. Genisys always has the best rates for loans and mortgages. The staff is amazing, any time I have a question it is answered within 24 hours or less! I would highly recommend for any banking service.
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May 2023 by Li Bad
I have been a member for over 10 years, I have gotten car loans, personal loans and worked with the mortgage lender. Genisys always has the best rates for loans and mortgages. The staff is amazing, any time I have a question it is answered within 24 hours or less! I would highly recommend for any banking service.
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March 2023 by William Burke
When I came to Genisys I was a broken man. Divorced after 29 years. With your help and your awesome employee Tanya Hoffman I was able to pick myself up and get financially right. Every time I ask her for help she is kind and perfect. What a role model.
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August 2022 by Bernie Tratt
I have been a member for many years and love Genisys Credit Union, everybody is so helpful, I have a personal loan and a car loan and it was very easy to apply, i would recommend them to anyone
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August 2022 by Sarah
The lady with black hair, glasses and tattoos (which probably shouldn’t even be showing if she works at a credit union and deals with money… looks tacky and unprofessional) was being so unbelievably rude and unfriendly. I went inside the establishment to use the coin counting machine with my boyfriend. After he got his receipt, he turned around and starts walking to the desk and she was like “did you fill the bag or not?? Did it say call assistant or not??” to which he said no and showed her the ticket. When he was finally next, he asked her to see the half dollar bag so he could see if he had enough halves to fill it. They both walk over there and immediately she says “you need to back up… back up” in a very sassy and nasty tone. No other customers were in the store expect for one person in-front of us, talking to the said “lady” so my boyfriend kind of stood off to the side waiting for them to he done. She literally starting to criticize where he was standing in line even though there wasn't a single other soul that needed help or in line; so it shouldn’t of mattered if he wasn’t in line. He was literally the only other person there. I’ve never seen someone treat someone like that in customer service especially at a banking establishment, I held my self back from saying something to her because my boyfriend hates confrontation but she was being so rude to the point where I almost didn’t care and I was going to ask what her issue or problem was. I understand people have bad days, but that is no reason to treat someone like that.
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July 2022 by Constantine Triantafillou
We don't have a lot of money right now, and I've explained our circumstances to this bank and they honestly don't seem to care.Edit: Since I can't seem to respond, I tried to call that number. No one picked up.
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June 2022 by Paul F.
I lost my debit card. Ugh! Too many life distractions. Anyway, walked in and Khalia helped me right away. She was such a gem. Thank you for your patience with a guy who is about to leave for vacation and without a debit card. Ugh. You guys are the best. Thank you!!!!!
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June 2022 by Sarah Merritt
The lady with black hair, glasses and tattoos (which probably shouldn’t even be showing if she works at a credit union and deals with money… looks tacky and unprofessional) was being so unbelievably rude and unfriendly. I went inside the establishment to use the coin counting machine with my boyfriend. After he got his receipt, he turned around and starts walking to the desk and she was like “did you fill the bag or not?? Did it say call assistant or not??” to which he said no and showed her the ticket. When he was finally next, he asked her to see the half dollar bag so he could see if he had enough halves to fill it. They both walk over there and immediately she says “you need to back up… back up” in a very sassy and nasty tone. No other customers were in the store expect for one person in-front of us, talking to the said “lady” so my boyfriend kind of stood off to the side waiting for them to he done. She literally starting to criticize where he was standing in line even though there wasn't a single other soul that needed help or in line; so it shouldn’t of mattered if he wasn’t in line. He was literally the only other person there. I’ve never seen someone treat someone like that in customer service especially at a banking establishment, I held my self back from saying something to her because my boyfriend hates confrontation but she was being so rude to the point where I almost didn’t care and I was going to ask what her issue or problem was. I understand people have bad days, but that is no reason to treat someone like that.
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April 2022 by Arif Daniel
Genisys credit union has given me one of the best experiences, I have ever had with a banking institution. Nice people and real personalities that are honest about your personal financial situation.
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June 2021 by S L
I switched from Michigan First to Genisys. The employees are great and very helpful but the on line system could be improved.
