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September 2023 by Vanessa Tarpey
Did a amazing job.I would definitely recommendthis company.And they clean the inside and outside of my car.Love it!!!Thank you CarstarServices: Painting
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August 2023 by Ashley Howard
I was rear ended and I took my car here to get fixed. They were very nice and communicated the whole process from start to finish. I received text messages that provided updates with estimated completion time. The completion time was quick and when I got my car back it was cleaned throughly inside and out! I definitely recommend Carstar!Service: Body & Trim
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July 2023 by David Schaefer
This shop was on my insurance company's list of approved repair places in my area. I had to change my appointment and they were happy to give me a different appointment. When I dropped the car off, the estimator went over the damage with me and explained how they handled the repairs. I got frequent updates by text and telephone. When I went to pick up the vehicle I was amazed at how good the repaired area looked. The inside of the car hasn't looked that good since it was brand new.I was treated as a valuable customer, a rare thing in today's world.
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June 2023 by Mary Bauer
This place is TOP NOTCH!BRAD AND Maryann were both awesome, very personable, professional and very good at communicating the progress of my car each step along the way. Highly recommended.Also, the tram.thatnworked on my Mazda Cx9 did an incredible job! Thank you!It looks brand-new !And, was impeccably cleaned when they returned it to me ?I cant thank you all enough !Service: Body & Trim
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May 2023 by Andre Pickett
Well, let me just say, from the time I read the reviews. I was convinced that I would be taken well care of. The staff was very friendly and welcoming. And they let me know what was going on with the car, every step of the way. Finally, I will definitely be recommending their business. Thank you so much Carstars! You are really Stars!Services: Painting
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May 2023 by Laurie Sobolewski
I can't recommend Carstar on Hamlin highly enough, they've worked on both my car & my husband's truck & we wouldn't go anywhere else. They take such good care of their customers, keeping them informed during the entire repair process, they are so friendly & caring, as if you were family. My car was given back to me cleaner than the day I picked it up new from the dealership. Thank you so much for your excellent service, it's much appreciated!Services: Tires
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April 2023 by Fred M
3/20/23 - 5 StarWorked with Brad, Chris, and Mary-Anne (sp?). They were all very friendly, professional, and knowledgeable. I had to get some unique work done covered by insurance on my doors, and their process is so streamlined with State Farm that communication was clear and everyone was on the same page. It's always great when things just legit work out. I am also very appreciative of their patience with me as I asked questions to clarify I understood the process. Truly exceeded my expectations. 5-star customer service.On the work that was done on my baby, everything looked exactly like it was new. Doors lookin' real nice. I also think they got my car detailed!!! That definitely exceeded my expectations by a lot. 5-star auto service.Thanks a bunch, guys!
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April 2023 by Ryan Brohl
I had the pleasure of working with Chris alongside his excellent team of associates at Carstar Hamlin. That being said Chris is not only the owner, but a dedicated employee of his business that is not afraid to get his hands dirty and provides both quality service and repairs. Chris leads by example and his team of associates carry out their various roles with the highest regards to customer satisfaction and premium service. As a former employee not only was I happy to be apart of the team, I would gladly recommend anyone in need of vehicle repairs to Chris and his outstanding team at Carstar Hamlin.
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April 2023 by Ted Page
Truck looked great. Got routine updates during the whole process. Finished 2 days early. Never heard of Carstar before this experience. Sure am glad I know about them now. Staff is great. Really friendly. From now on, this will be where I take my vehicles if needed.Service: Body & Trim
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February 2023 by Susan S.
We need body work on our car after an accident. Carstar did such a great job! They were efficient and kept us up to date through texts. When we picked up the car we were so impressed with not only the work but they washed and detailed the entire car. Thank you Carstar!
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December 2022 by Erik Michon
EXCELLENT CUSTOMER SERVICE AND COMMUNICATION! THEY FIGHT FOR THEIR CUSTOMERS AND WILL GO ABOVE AND BEYOND!My wife was involved in a car accident that did significant damage to the driver’s rear quarter of our 2017 Ford Fusion. She took the car around to local shops to see who she’d like to go with. We chose Carstar Hamlin and couldn’t have been more fortunate to work with them. From the start, Carstar was friendly with her and didn't try to upsell anything. In short, they offered excellent customer service despite a problematic insurance adjuster, communicated well with us, did great quality work, and went above and beyond to ensure our needs were met. The whole experience was a big learning experience for me. Here are the details, which will highlight the great customer service the Carstar Hamlin team provides.Carstar estimated the damages to our vehicle at around $12,000. Our insurance company only wanted to pay out a fraction of this. Chris at Carstar (he’s great!) told us this is the age-old back-and-forth that they will take care of. Unfortunately for us, we had an insurance adjuster who was very needy and couldn’t move forward without me acting as a middle man between him and Carstar. Carstar was very patient and communicated well. After countless phone calls, Carstar was able to perform the work needed. There were some minor delays, but Chris kept us up to date with part delays and offered alternative courses of action.We picked up the car. They had cleaned it and did a great job matching the paint. When we drove the car home on the freeway, the rear wheel area (where the collision occurred) was making noise. Our insurance company opted to have a USED wheel bearing installed instead of a new one. So to the surprise of no one, this wheel bearing was faulty. Carstar replaced this wheel bearing at no charge! There was also an issue with a keyless entry keypad that they fixed at no charge! Carstar Hamlin was eager and willing to help us through the entire ordeal. Without them, I don’t know what we would’ve done!Thank you to Chris and the entire team there. They fight for their customers, even when insurance companies don't want to cooperate. Their work is top notch quality and their technicians have a clear attention to detail. If we're ever in a car accident again, I know exactly where I'll be going for the repair!Services: Electrical
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November 2022 by Christopher Giles
Got into an accident and was referred to this repair shop. Had a little bit of a wait, due to manpower issues and so many appointments. But, let me tell you what! Worth the wait. Did a great job and the service was great. Chris really communicates well and I felt like a guest more than a customer. Thank youServices: Steering & suspension repair
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November 2022 by Tyran Earnest
Carstar Hamlin Collision was friendly and professional. They fixed my vehicle without any delays and they used quality OEM parts. I am very satisfied with their work and they exceeded my expectations.Service: Body & Trim
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November 2022 by Erma H.
The staff at CarStar is friendly. Once I brought my car in for repair I received a daily text on vehicle status. MaryAnn, the receptionist has a very warm and kind voice. Brad was very helpful in explaining the process. CarStar operations run like a well oiled machine. The staff explains everything so well, it makes the process easy.Service: Body & Trim
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November 2022 by Ryan K.
Had recently assisted my mother with some rear end collision work here. Some initial friction with owner over completion timeline, no big deal... Picked up the car, they had clearly taken time paying attention to detail and quality.The paint match was perfect, tolerances as well, basically, the car looked like it rolled off the production line.A very nice finishing touch was finding the interior of the car had been detailed as well.
