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October 2023 by A. Wren Montgomery
We were happy with the installation, trainer, and how well this worked for our smart and reactive border collie. What we are not happy with 2 years in is how often this breaks and needs repair. We likely have them out every couple of months. Of course you don't know when it is not working (they say it beeps, but it doesn't always) until the dog figures it out and is in your neighbour's backyard barking at them, or out by the road!! You are then pretty much forced to buy an annual plan of several hundred dollars as each service call is at least $150. All of this seems to be due to their very cheap installation where they just lie the wire across the ground (they do not bury it except in a few places), so it breaks or animals chew on it often, or a power surge knocks it out (frequent of you live in MI and have to deal with DTE!). In short, this is NOT the one time cost they advertise but an ongoing annual maintenance fee of several hundred dollars, several calls to them each year and plans to be home for the technician to do the repair, and several risky breeches by the dog each time. I would probably just put a fence in in hindsight, we aware.
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September 2023 by Jeff Goedtel
Roy Barnett was the technician that came out to repair my invisible fence. He had to run new wire and make multiple splices to get the system up and operating. He also checked both my dogs collars and replaced 1 collar under warranty. He did a fantastic job, communicated well and it was a pleasure working with him.
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September 2023 by Linda S.
We have used Invisible Fence Brand for many years for all our dogs in three different houses. Their support is terrific. Roy Barnett was the tech who most recently came out to help us with an issue with an Outdoor Shield Plus "rock" and wire that keeps our corgis from running down the driveway. He fixed it in no time. We have a maintenance plan that took care of the cost.
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September 2023 by David M
Matthew Sampson installed our fence today and we couldn’t be happier with the process. He was on time, very thorough and answered all of our questions. He made sure not to damage any of our sprinklers or underground cable lines and cleaned everything up when he was finished. You definitely get what you pay for and we are pleased with our decision to choose Invisible Fence Brand. The entire process so far has been super easy and smooth. Darcy did an excellent job during our initial consultation. She really took the time to explain our options and give clear expectations. She was responsive to my questions via text, even after business hours, to help me adjust my install and training appointments last minute. Definitely will recommend this company in the future.
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September 2023 by Tom Cotant
This place was great! The training was made simple by my guy Roy Barnett, and he was very knowledgeable about any question that I had. It's a painless and professional service and I'd recommend to anyone with a dog that has a tendency to jump a fence.
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August 2023 by Melissa Biddix
Matt Davis and Austin Bukowski came out to install our new GPS fence and they were great. Texted me on their way, came on time and got right to work. Got the system installed, showed me how to use it, answered all my questions and trained the dogs! Great experience, great service - would def recommend!Service: Dog fence installation
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July 2023 by Jacob Manteuffel
Matt Davis arrived early set everything up, did the training, answered all questions and did a great job. It was a pleasure working with him and everyone within the company was very easy to work with.Service: Security fencing & metal cage installation
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July 2023 by Michele Seger
We have had Invisible Fence for 7 years and have been very happy with it. Recently we got a puppy and needed to have it trained. Hoping we would have the same experience, Roy did not disappoint. He did an excellent job! Thank you.
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July 2023 by Denise Urban
Working with Roy was an extremely positive experience. He was thorough, personable and professional. He answered all my questions and put my mind at ease that this system will keep my beloved dog safe. Thank you!Service: Dog fence installation
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June 2023 by Mike Hathaway
Matthew Sampson did a great job explaining how everything works from the app to the buried lines to the training itself. He was very professional and did a great job installing the device and wires so you wouldn't even know they are there. Thanks!Services: Dog fence installation
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June 2023 by Stacey Mercier
Just had our electric fence installed and already super impressed. Roy has been super accommodating, professional, knowledgeable and kind! Couldn't have asked for a better experience so far. Can't wait to continue our training! Emma and Paisley were both very comfortable with Roy, which speaks in volumes because strange men usually make them skiddish. Thank you for your excellent care with our babies!
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June 2023 by Shannon Huff
good company, great employees!! We needed a fence for the lake but could not put a traditional fence up. The invisible fence was perfect. Brytani, she was an amazing trainer!! Our Doberman chance, is a sensitive fellow. She took her time, payed attention to his energy and responded accordingly. I 100% recommend!!!
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May 2023 by Sabrina Potterpin
Cody Bradberry arrived five minutes early and did a great job explaining the entire process to us. He was friendly and knowledgeable and was wonderful interacting with our dog. His work was neat and he was very patient while we learned how to use the collar. He was a joy to work with, and we appreciated his service!Service: Dog fence installation
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May 2023 by David Godin
I had the pleasure of working with Matt recently to install an invisible fence and train my dog, and it was an incredible experience from start to finish. Matt was highly knowledgeable and professional. He patiently answered all my questions and even took the time to explain how the invisible fence works and how to train my dog. Before leaving, he ensured that everything was set up correctly and that my dog was comfortable with the fence.The training sessions with Matt were fantastic as well. He was patient with my dog and explained everything to me as we progressed. He also provided me with tips and tricks to make the training process more effective and easier. Overall, I am extremely satisfied with Matt's services. He was professional, knowledgeable, and patient. If you're looking for invisible fence installation and dog training services, I highly recommend him. Thank you, Matt, for all your help!Service: Fence installation
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May 2023 by Claire Palmer
We booked to have our invisible fence reinstalled, the tech that came out Matt Davis, was so friendly to both myself and puppy.He explained everything that needed to be done to get the best possible safety for our puppy.He worked in the pouring rain, with no complaints.He couldn’t have been kinder to our puppy.Great experience all in all.Thank you ?Service: Dog fence installation
