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November 2023 by Talha K
I was thoroughly disappointed with my experience at Jax. I booked a full detail for my car. Firstly, the woman on the phone was unpleasant and seemed as if she couldn't get off the phone with me fast enough. When I arrived for my cleaning, apparently the person who billed me on the phone did so incorrectly, and she sprung an additional $45 charge on me. Considering I had booked days in advance, this should have been addressed much sooner, not when I arrived in person. The detailing itself was mediocre, as I could see water marks on the console and my driver side mat was not thoroughly cleaned. When I arrived to pick my car up, I was met with an empty lobby and had to wait for 10 minutes for someone to come tend to me. The itemized list I received was done so sloppily that it was essentially illegible. Lastly, I did not appreciate that they parked my car slanted right next to the first vacuum pump. It could have easily been struck by someone. For the $300 I paid, I can do much, much better elsewhere. Will never be returning.
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November 2023 by Alexander Peterson
I’ve been going to Jax for a while and always have a great experience there. My car is really clean and the staff is super friendly. Plus the location makes it easy for me to go before or after work. Especially with the winter months would highly recommend the subscription
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November 2023 by Waverly Allen
Jamon was amazing. Our family truck had been driving on dirt roads for two weeks and he truly took his time to make sure our car was spotless. Customer service was 10/10 and he was very pleasant. We love being Jax’s members thanks to staff like him!
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November 2023 by Vernon Bronner II
Yesterday I had a little extra time to spare so I’m like let me run up to Jax kar Wash plus my car was really dirty and needed a good cleaning. I pulled up n I was like Yes it’s not real busy right now cool, Mario T hooked my car up made it look like Brand New Again so I’m Sending out a Big Thank You out to Mario T at jax Kar wash for Detailing the hell out my car and throwing away my couple of empty water bottles lol✊?.Services: Auto detailing
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November 2023 by A C.
Not sure why ANYONE wastes their money here. I used to go to Jax when I was young and didn't know any better but had stopped going years ago. Today I felt lazy and just wanted to wash my car in advance of a dry weather stretch here in November. So I stopped in for an exterior and quickly regretted it as soon as I got out of my car afterwards. $15 for a Basic Plus wash and I got a car barely any cleaner than when I pulled in. I usually go to a self wash in Clawson where I spend $10 and get to thoroughly clean my car with 10 minutes of "manual labor". The fact that Jax is always so busy and people actually may those prices and/or their membership blows my mind.
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October 2023 by Mike Russo
April N. was great! She stopped and listened to my concerns. Got me in at the last minute. Thank you RH Jax crew. Unlimited member for life.Services: Wheel washing
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October 2023 by Patrick S.
Decided to take advantage of a birthday wash today and what a disappointment. My truck came out as dirty as it was going in!
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October 2023 by Jakea Hunter
Brian H. was amazing!! Him and his crew did an excellent job. Brian H. you and your team did an exceptional job with my truck! The best clean my vehicle has been in leaving Jax in a VERY long time!!Service: Auto interior vacuuming
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October 2023 by Dee B.
Had a car fully detailed Manager was super cooperative and pleasantWould definitely use again
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September 2023 by Roger R.
I opted for full service wash with April N. after I returned from an extended camping trip and needed her help. She and her team pulled all the mats, deep-cleaned the cup-holders and side panniers and laid the seats up and down to great results. Very pleased with detail and overall product.
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September 2023 by tarunkumar reddy
This is the worst car wash I have ever been to. Every time it just leaves a couple of evident scratches on my car which can be clearly seen on a white mustang (surprising), thanks to your smooth/soft brushes as you guys claim. And the worst part is today, my spoiler screws got off and the whole spoiler was on the ground after wash. Thanks again to your soft car wash which got my bolted spoiler completely off the car. Someone, not even the manager shows up and says we can't do anything. Ridiculous customer service. Now I will have to take up the hassle to fix my spoiler. I was an unlimited exterior member and after today I am never ever going neither recommending anyone to this car wash. This just ruined my Saturday.
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September 2023 by Jim Harvey
April done such a good job. She made an 8 year old car look like new. If you use this service be prepared to let them take there time. A little longer than the two hours planned but it was worth it. My wife was very happy with her car looking so clean. Thank you.Services: Seat shampooing
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September 2023 by Jamie Craig
Jax has been around since I started driving. It has always been the gold standard in car washes in Detroit area. I recently have signed up for the Jax Pass, which allows you unlimited washes for one price. I have now discovered they have a universal computer system and you can use your pass at any Jax car wash. They have purchased many new car washes around the area and have built new ones from ground up. It is highly recommended and very well managed.
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August 2023 by Tara Valenti
Took a cross country road trip last week so I dropped by to have my car cleaned inside and out. April N. did an amazing job! Smelled and looked great when she was done. Thank you April!Service: Auto detailing
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August 2023 by Sherry V.
Andrew M took care of us today and my car looks so nice and squeaky clean! Often the attendant asks if I'd like the back vacuumed and I always say yes. It's usually given a quick once over but I still end up doing it again when I get home to make it look crisp. Not today! It was spotless! Thanks, Andrew! You made my day!!!
