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February 2024 by Henry Hill
Great bike dealer and shop. About a year ago they serviced my Fox 40's and did a great job. Needed magura brake fluid today and they hooked it up! Thanks guys
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February 2024 by Runtske Art
Went there yesterday to purchase an entry level rock hopper. The salesman immediately tried up selling me a bike I didn’t need. Sales people need to respect your budget! Gave me some spiel about service, but it wasn’t a true tune up service, just adjusting cables. Plus they didn’t have colors In size needed. Medium. I ended up buying a trek even though I was a loyal specialized customer. And the trek has better parts like hydraulic brakes for cheaper. Don’t recommend this place.
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February 2024 by alpha101cl
very good customer service!
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February 2024 by Jan Wane
Everyone is very helpful. Took the time to find out the prices of all the merchandise to see if it was on sale or not. The cashier was quick and efficient.
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February 2024 by Elmer Santos
Finished the tune up ahead of schedule. Bike rides like it’s brand new!
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February 2024 by Jerry Brazeau
Kind, knowledgeable staff. Timely repairs.
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December 2023 by James Falls
KLM is a great place to get a bike. The staff is very helpful and will match you to what you need. They also have a good stock of accessories and supplies for fun and maintenance. It's worth your while to visit them!
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December 2023 by Alexander Peterson
KLM staff is super friendly NF help me figure out what’s best to upgrade my bike. They also do a great job in preventative, maintenance and check ups. I would highly recommend stopping in to check out your next bike or gear!
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December 2023 by Chris Andrew
We came in just wanting have a look at hybrid bikes and the gentleman we spoke with was very helpful, allowed to test ride a couple of bikes, and got us to the bikes that were best for us. They were very helpful without being pushy, and I like that hands-off customer service. They even replaced my saddle for free when I found a small split just after collecting them. Will be my go-to bike store.
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December 2023 by R G.
would give them a negative rating if possible. dropped bike off for repair 2 months later no work has been done to repair bike. staff is clueless on the status of repairs. all are to busy taking vacation, getting married ect.... they definitely send the message that they could care less and that if I did not like it I could F off
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November 2023 by Ian “Sold By Ian” Beaton
Great local bike shop. The staff is very friendly, knowledgeable, and easy going. If you’re looking for a great shop in the Rochester/Rochester Hills area these are your guys & gals!! Special(ized) thanks to Michael for tracking down a spacer for me!
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November 2023 by Matt Mc
My dad and I have been going to KLM since the early 90s. My first MTB came from there back in the mid 90s. Then when that got stolen, with the insurance check we took the whole thing up there I got a new BMX my dad got a bunch of weights and I got a pair of roller blades. So it had been a while but in 2019 my dad went up there and bought a new bike for himself. He had a good experience. So when I was interested in getting a bike I went to the only place I knew. What a mistake!!! So I know it wasn’t there most expensive bike but 2200 bucks ain’t chump change. So I get the bike and the third time I ride it the slider drop out wasn’t tight and the wheel got all jacked up and when I had to push it a mile off the trail at Riverbends Park rubbed the gum wall off. Should have had my tools but I thought somebody at KLM had put it together like two days before this. And where the drop out slid it marked up the aluminum. So I go up there and they say it was Salsa fault they are going to get in touch with them and solve the problem. I’m thinking good old KLM probably going to get a new tire maybe a free shirt or hat. I haven’t even gotten a call from them. When I got a hold of Salsa they said KLM never even contacted them. I don’t know what to do because even sitting here writing this is making very upset
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September 2023 by Robert W.
Wow, talk about impressive. Had my bike serviced here. Not often that I am this impressed by great work. I wouldn't consider going anywhere else now.
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September 2023 by Scott Struzik
Friendly staff are willing to take a look at your bike and make recommendations. Service you simply can't get online. Huge thanks to Dirk for helping me get a great set of tires at a reasonable price for my bike!
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September 2023 by WIZ
I've been coming to this place for years, even bought my new bike from them! I routinely return for service tune ups, and trust them completely with my bike and it's accessories. Their prices are a little high compared to online stores, but the high quality and personal expertise is well worth it!The staff are incredibly friendly, helpful, and they know all about the products they offer. I've never felt pushed into getting something I didn't need and they really take the time to get your measurements for the perfect fit, ask questions about your riding style, types of rides and seriously listen to provide you the best experience possible. Knowing the right questions to ask makes ALL THE DIFFERENCE!Jen and Michael are absolutely the best! We're even discussing opportunities to have their assistance in starting a Cycling Club at the school I teach at. Thank you both of you :)
