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December 2023 by Adriana Postica
I don't normally leave reviews, but the service I received was absolutely exceptional. Especially Brandon. He was not only GREAT, but he was very helpful in my shopping experience. He went above and beyond and was extremely knowledgeable. He was hustling and getting hit with questions from all angles, yet he made me feel like I was the only customer in the store. He is the sort of person that I would want to have on my staff, a true asset to your organization.Highly recommend!!!
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December 2023 by Daniel Kaspo
Brandon is the reason this place is the best. High energy, high trustworthiness, has a really great understanding of the systems and how they're used, 10/10 would recommend.
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December 2023 by Pam Kroussakis
The customer service experience at the Rochester Hills location was superior. Sam, the assistant manager was so helpful and patient. He made sure I got the best price using my insurance benefit and in store promotions. The entire team was great and I highly recommend using this location for all your vision needs.
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December 2023 by Lance Chamberlin
The Protection Plan feels like a scam. I replaced my eyeglasses and left my old pair (broken frame, perfectly fine lenses) with the store. I went in to pick up the new pair but apparently both the old frame and lenses couldn't be returned to me. It's a shame because I would've loved to have bought an additional frame for the spare lenses. I'll no longer be spending money at LensCrafters.
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December 2023 by Maribel Trinidad
I have been going to Lenscrafters forMy glasses for years now but Lenscrafters Rochester is my store of choice. Dr Fairless was one of the best dr I had. Sam their System Manager took care of me at his best and his knowledge and patience is undeniable! They are all friendly and professional and I recommend Lenscrafters Rochester to everybody!
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December 2023 by Barbara Potrzuski
The staff in the store are great! They helped me pick out a frame that looks good on me and would be a good fit for my prescription.
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December 2023 by J Malik
Dr. Fairless took his time to get my prescription just right. Brandon made sure I received the best possible price for the lenses I needed.
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November 2023 by Laura Cook
Ordered a supply of contacts over the phone at LensCrafters in Rochester Hills. Associate was very professional, efficient, and friendly. A very good experience.
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September 2023 by Samantha Riedy
Sam was extremely helpful with my glasses purchase this past weekend. He helped me find the perfect pair of frames, while addressing all my questions and concerns. Sam is very knowledgeable and efficient at his job. I had new frames, and my order complete within 30 minutes. Sam is the best! Highly recommend!
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August 2023 by Samantha Roehl
Sam was extremely helpful with my glasses purchase this past weekend. He helped me find the perfect pair of frames, while addressing all my questions and concerns. Sam is very knowledgeable and efficient at his job. I had new frames, and my order complete within 30 minutes. Sam is the best! Highly recommend!
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August 2023 by Christopher Meller
The Assistant Manager Sam was very nice and helpful. He greeted me as soon as I walked in and he took care of issue that I had with my lenses.
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July 2023 by Sharon Ward
I was helped by Candace’. She was very gracious and brought several pairs of frames since I was using a walker. She also called my Doctor’s office for the correct script. Candace was very professional in her abilities of her position and my son as well as myself will always return for rhe services we need in eyecare. Thank you Candace. Have a great 4th of July. Sincerely, Sharon Ward
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June 2023 by Drew Hernandez
This was my best experience with LensCrafters. I accidentally ran over my glasses. The Doctor was able to see me and complete my glasses in one day. Eva was also very helpful in explaining and preparing my glasses. By far the best experience I’ve had. Strongly recommend this Location.
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May 2023 by JODIE Pfeiffer
The entire staff were amazing! It’s not easy to pick a frame that fits your face and personality! Eva and Sam ( assistant manager). Were honest and helpful in my experience here. This is my second time getting my eyeglasses here and both times the staff has been amazing. I miss Brandon who worked with me to make “work space “ eyeglasses for me! All staff is wonder and honest. Also, best eye exam with Dr. Fairless. He took his time, worked with me and answered all of my questions!!’ Great store by far!!
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May 2023 by Juliann LIU
At the end of December last year, I went in store for first timeIn the middle of February, it took me 6 weeks to received my first pair of glasses, with ridiculous high thickness. (I want the thineset and the gentleman who helped me to made the order "confirmed" that mine is thinest, which is not) it was so heavy and thick so I decide to reorder.When I reorder, The lady won't let me use the current discount(50%), I'm okay with it. When checking out, she even Don't want to give me my original discount(40% +$50 off). I feel like I went into the store and don’t have any choice but made an even expensive order. I need to order from this store no matter what.In the middle of April, I last time went to the store and pick up the glasses.It Took Ie 4 and half month for an order, with such unhappy experience.