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January 2024 by Rebecca Nilsen
Disappointing experience at The Loft store in Rochester this evening. While I understand that store hours have changed slightly in the new year, I find it unacceptable that the employees were sweeping the floor and had blockaded the fitting rooms for the evening with 45 MINUTES left before close.We came in… gathered some clothes to try on… only to find nowhere to try them on and no one to assist in helping us make a purchase.Definitely changes my opinion of this store and how they support their customers.
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December 2023 by Don Goergen
Beautiful store. My wife loves it.
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October 2023 by Meghan Sullivan
I received a birthday gift that my mom had purchase on September 4th for me. My birthday was September 29th and we celebrated a week later so i didn’t get the gift until then. Unfortunately the pants my mom got me were too small. I had to go out of town for work. When i wentTo try and return the pants today they said it was past the 30 day return policy and weren’t going to make an exception. The. The manager said they could return them For the original price and asked for the card which after telling them again for the fifth time it was a gift so i didn’t have the purchase card they said my mom would have to come in and return them to get the full money back on her card. They said they would honor this. My mom the went later in the day, spoke to the manager and they wouldn’t budge. This is AWFUL customer service. First of all 30 days is never enough time for a return for anyone who has a normal life, let alone a gift that was ordered to have for a birthday. My mom had no control over me getting the gift and trying it on 30 days after it was purchased. This should be an automatic exception for a return over 30 days. I used to love the loft but their customer service is just horrendous anymore. Doesn’t any one have any humanity left in them? This manager should not be allowed to manage this store.
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November 2022 by Wanda Stallworth (Wannie)
Great shopping experience, good selection, the sale was a plus, and the one item I wanted was not in the store but was ordered and shipped to my home for free. How wonderful is that!
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November 2021 by Wanda Stallworth
Great store in great complexVillage of Rochester Hills
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September 2020 by Diane Grembi
Staff was great! Even when the power went out.
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December 2019 by Melissa Tomkins
Love the loft
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November 2019 by Emily Gougeon
Very good quality but need more variety in women's sweaters
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October 2019 by Veronica Kwiatkowski
Like the catch phrase goes, "Love Loft" for their unique, fun clothing & fabulous sales.
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October 2019 by Kevin Harper
Nice store and good service.
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July 2019 by kiruba sekaran
Good experience & friendly staffs.
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February 2019 by J. Jones
My wife always finds something o well that's the point right?
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November 2018 by Dory Romero
The lady at the cashier tonight was not that friendly and helpful. Also I showed her my coupon with 40% + 10% off but told me she didn't need to scan the coupon because she already knew the promo. Went home and found out only 40% was taken off.
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October 2018 by Joan Richards
Friendly and helpful service
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September 2018 by peter stremersch
My mom loves it