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October 2023 by Bcksmc Bcksmc
Zero stars. The WORST Lulu store EVER. Rude staff, will not acknowledge when you walk in and will ask if you want a bag (even if you have a pile of items). Last and my final straw - they cancelled an online order not even 24 hours later. The items WERE in stock.
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June 2023 by Rachel Thibodeau
They canceled my order this morning even though they said they would hold it until the end of the day today. Very unprofessional.
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May 2023 by Jennifer Larson
I visited this location today for two reasons. I brought in some purchased used items I no longer wear for the buy back program and brought in a pair of leggings I wanted fixed due to an issue. They made the buy back transition so easy, and replaced my leggings with a brand new pair. Super satisfied customer. Thank you lululemon
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April 2023 by Brianna young
I normally love this lululemon, they are always stocked with everything and is super flexible. I came into this Lululemon with a pair of leggings to exchange for quality promise. I was not a fan of these leggings so i asked to exchange them for a pair that was more expensive but was willing to pay the difference of the leggings. I have done this at other stores and at this location before and have had absolutely no issues. The workers proceeded to tell me that exchanging the leggings was against store policy and under no circumstances would break the policy. They told me that every other store has broken store policy and to go back to that store “so they can break the policy again.” I have talked to a manager at the somerset location before and have been told that it is within store policy and i would be able to exchange them with no problem. The employees were extremely disrespectful and as soon as i walked away they talked about negatively about the group i was in within earshot. I have worked in retail before so I understand that it is not ideal to walk in 30 minutes before closing, but customer service should never be thrown away especially when we are there to spend our money. They followed us out of the store and instantly locked the doors 5 minutes before closing. I normally love this store but today i am in complete utter shock and disappointment. I normally love the environment but today i have never felt more disrespected.
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April 2023 by Makayla G
Came into the store with a group of friends. They had returns and were completely disrespected by employees. I understand having a long day working but, it is never okay to be rude to costumers in the way we were treated. I was planning to purchase multiple items but refused after receiving multiple dirty looks, overhearing negative comments, and being spoken to as if we were less than them. I have no reason to come to this location ever again. I am a loyal customer and have been for years. Never been treated this way. Sticking to somerset and twelve oaks.
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April 2023 by Brianna Y.
I normally love this lululemon, they are always stocked with everything and is super flexible. I came into this Lululemon with a pair of leggings to exchange for quality promise. I was not a fan of these leggings so i asked to exchange them for a pair that was more expensive but was willing to pay the difference of the leggings. I have done this at other stores and at this location before and have had absolutely no issues. The workers proceeded to tell me that exchanging the leggings was against store policy and under no circumstances would break the policy. They told me that every other store has broken store policy and to go back to that store "so they can break the policy again." I have talked to a manager at the somerset location before and have been told that it is within store policy and i would be able to exchange them with no problem. The employees were extremely disrespectful and as soon as i walked away they talked about negatively about the group i was in within earshot. I have worked in retail before so I understand that it is not ideal to walk in 30 minutes before closing, but customer service should never be thrown away especially when we are there to spend our money. They followed us out of the store and instantly locked the doors 5 minutes before closing. I normally love this store but today i am in complete utter shock and disappointment. I normally love the environment but today i have never felt more disrespected.
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April 2023 by Kylie macleod
All the associates were pleasant and welcoming, but Vanessa stood out. She noticed we were struggling a bit with all the different options, came over and was the biggest help ever. She was knowledgeable, patient and very sweet. My 9 year got her first pair of leggings, and a great shopping experience.
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March 2023 by Mark Abro
Always come here to shop. Staff is very nice and was very patient when I had to do a quality promise. Very nice atmosphere and clean.
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February 2023 by Marissa Zomponti
Customer service at this location is amazing!! Everyone is so sweet & helpful.
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January 2023 by Sydney Cole
This location sucks. Terrible customer service. Front desk asked if we wanted an e-receipt gave them info (email phone number) for it. Next time we came in for a return they said it didn’t exist so couldn’t do anything. Don’t like the atmosphere.
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January 2023 by Gabby Hoffman
Probably hands-down, the best Lululemon in Michigan. The girls in there are so sweet and kind. I love the atmosphere!
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December 2022 by Ceanna
There’s a girl there super skinny dark brown hair with eyes super far apart. She’s so rude lol. I’ve been in this store three times and she’s absolutely the worst creature I’ve experienced there.
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November 2022 by Banana Bear
There’s a girl there super skinny dark brown hair with eyes super far apart. She’s so rude lol. I’ve been in this store three times and she’s absolutely the worst creature I’ve experienced there.
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November 2022 by Jason Field
Had a great experience at lululemon in Rochester Michigan location. Took my daughters in there for leggings. We ended up spending about a hour in there. My 11 yr old had all sorts of questions, and had a hard time finding a pair of leggings because she is so thin. Jayden helped her out. She walked her through all the different styles of leggings explained about the material, pillying, durability, scent wicking, stretch. Then went over the colors with her. Needless to say my daughter was very happy and left with 2 pair of leggings. Then she helped my older daughter finding tennis skirts and tank tops and went through the different styles she was very helpful, kind, and courteous and went way out of her way making sure we are happy which is hard to find some days. Thank you so much Jayden. Lululemon you have a great employee!
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August 2022 by Rochelle L
Terrible experience at this store after spend tons of money at lululemon. Also was DISCRIMINATED when I went to fitting room, they had extra note on my board. Tried to return an online order from the lulu lab, they said what my purchase was markdown, it is the newest collection!! This guy clearly knows nothing about lululemon lab!
