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November 2023 by Nency Yang
Great customer service! Took my Kia Sportage in for some major repairs of my front bumper and dent in the fender. Was told I should get it back in 3-5 business days (like most collision places, they’re not opened on the weekends) from the day I drop off my car. I wasn’t expecting the parts to come in soon since my car was new, so parts were limited. But I got a call less than a week later that the parts were in and got my car back at the promised time. The bumper replacement was great! The fender seemed a little off but that didn’t really bother me. The painting under the driver handle seemed to have been stripped off for the color match to repaint the bumper and door but was never painted back on. I didn’t notice until about a couple days later as to why the door handle felt off. Other than that, the service was great, pricing was fair, and a good job overall!
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October 2023 by Patrick H
Sarah and J were absolutely wonderful. Extremely knowledgeable and helpful. If I ever need paint or bodywork I would not hesitate to go back here. Well done and thank you for your professionalism.Service: Painting
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September 2023 by Gabriel Baker
I brought my 09 Mercedes E-class in for some body work involving the quarter panel. I was told it would take around 2 business weeks to fix and repaint my vehicle after the parts I paid for arrived. They then called me a week into it giving me a new price and a grand total for the quarter panel replacement. It then took a month more of calling and no updates to finally get the car back. When I arrived I took a look at the car before heading inside only to find out that they had not replaced the panel, just slopped a bunch of Bondo over the dent and gave it one of the worst paint jobs I had ever seen (didn't even finish sanding on portions of the car). There were runs in the paint and panels were ridden with orange peel. They had not put plastic over any of the interior which resulted in Bondo dust getting in every crevice and cubby within the car. They had forgotten to remove masking tape in multiple places throughout the car as well. When I went in they brought the price back down to what it was without giving an explanation as to why(I had come to find out they didn't replace the panel). I'm giving this review 2 stars because from 10-20ft. away the imperfections aren't as obvious. The grand total for said job was north of $3,700 paid out of pocket. Please save yourself the time and money and pay the extra couple grand.
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September 2023 by Ted Tedeschi
Took almost 3 weeks to repaint the rear of my 1990 Corvette convertible. Was supposed to repaint the rear of the car to fix oxidation and delamination. There were also touch up spots in the front. Rear looks good except photo shows line where they didn't open the convertible top. Touch up spots look poorly done and stand out.
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July 2023 by Herbalist Nurse Fee
I met a great team here today. Sarah is so knowledgeable and witty, her and Jay made me feel welcome and confident about my recent car accident. I need vehicles repairs and so I was in a accident for the first time and they really made this process easy for me. I recommend this location and I am excited about this shop getting started on my vehicles damages.
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May 2023 by yukonejc c
Took my 99 corvette for a complete paint job from the very beginning Sarah did a great job scheduling my appointment as I didn’t want my car sitting outside.Sarah was honest with me on all they had to do to the car and the procedure.Forgot to mention I passed 3 maccos to get to this particular location. 2 weeks later got my car back and they went over and beyond looks great very happy with it, I would do it again in a minute.Thank you to the team At Rochester maccoService: Painting
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April 2023 by Lucas Gerhard
This place was amazing! I got a full body repaint and a replacement fender. The staff were both friendly and knowledgeable. They were always there when I had questions. They went above and beyond to assist me in my very specific requests. I wouldn't take my car anywhere else besides them from now on for paint. 10/10Service: Painting
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April 2023 by Ashley Coleman
Super satisfied with the results, just look at the photos. Sarah was amazing, great customer services. Will definitely recommend.Service: Painting
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March 2023 by Mya H
Customer service here was top tier, along with their body work. Sarah helped me through the entire process as my car was in an accident and I experienced a few hiccups with my insurance company. She worked extremely hard to make sure everything was taken care of and addressed every concern that I had. Sarah is VERY knowledgeable and personable 10/10 would recommend services from this location!Service: Body & Trim
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February 2023 by Sarah
This is by far the best Maaco around. The manager T and all the employees that work at this shop are knowledgeable, professional, and polite. Took our Jeep commander and made it look like new! A+++++++Services: Painting
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November 2022 by Stephen Buckbee
My experience here was great and they did an excellent job on my Trans Am. Definitely went the extra mile. Will return in the future.Service: Painting
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November 2022 by Anthony V. Tuppins II
We actually had an issue for the job done initially and it was almost 4 months after .. so I didn’t think they’d do anything about it … but I promise you Sarah Berent took care of us immediately, we were ready to never come back but she settled everything and some!We’ll be back with referrals and more work thank you Sarah - ONLY SPEAK TO SARAH.Excellent customer service!Services: Body & Trim
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November 2022 by Tengu Bear
As a result of an unfortunate accident, i needed a collision damage repair. This Maaco got my car back on the road in just a little over a month, amazing! The price was also pretty good, considering all of the damage. I am very impressed with their service, and professional attitude. A small aside, if you have car insurance, and havent selected "collision coverage" you might want to give that a look. Cheers!Services: Electrical
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October 2022 by Amy K
Sarah was very friendly and they repaired my car quickly. They even got rid of a dent I didn't ask them to fix! Best customer service experience I've ever had. Thank you!Services: Body & Trim
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September 2022 by Shawn W.
Sarah at Maaco took great care of my Ram that got hit in the rear corner. Maaco dealt with my Insurance company and did excellent work. The price was very good and I would recommend highly. I was impressed with her knowledge and personable manner.
