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March 2024 by Shannon Liptak
HORRIBLE CUSTOMER SERVICE!!! I would recommend that you do not sign up for a membership with Massage Envy. It's almost impossible to cancel, and Alyssa was very rude when trying to get it done. I have tried to cancel my account after the year contract timeframe ended three times and still getting charged. When I called to dispute yet another charge with this location, I learned that my account is under an email address that I haven't used for 10 years which is why I never received the cancellation form. I then asked why it is taking me three times to cancel. She tried telling me that I needed to cancel through another location even though RH is the location I started my membership at back in Dec 2022. I stated that I would be blocking any other payments going forward and she said that she was not going to bother sending me the paperwork and would just let it go to collections since I was just going to block the payment, anyways. When she refused me talking to management, I stated that I just wanted to get the cancellation paperwork sent to me, and demanded speaking to a manager. I was told that I would not hear anything from someone until Sunday and that I would be charged another month and/or go to collections if I didn't pay. This upset me and asked her to just go ahead and send the paperwork so I can still send it in. I was hung up on and when I called back, put on hold and hung up on again!
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March 2024 by Catherine Novielli
Neurologist suggested I get massages due to Occipital nerve issues and Dominic Ernst my Therapist at Massage Envy is doing a wonderful job!. Truly a God Send for me!!!He is totally professional and super skillful. Extremely knowledgeable in this field. .I feel very comfortable and relaxed THANK YOU so much Dominic!!You've been a God send...
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December 2023 by Teri Hoffmann
I was disappointed to find out that massage Envy's out here in Michigan don't have hot packs available for clients. My Appt time was scheduled at 6:15; I was taken to my massage room at 6:20. The massage itself did not have any fluidity. The service was choppy with regards to the massage flow. I was hoping for a more experienced massage therapist, but the therapist that was available only had 2 years experience under his belt. I recommend someone work with him on his fluidity and possibly more classes to help him learning more techniques to aid in his future as a therapist. I know that everything therapist has to start somewhere and it's a learn as you go career. I don't recommend his service at this time; even though he did have a calm and relaxing demeanor about him. I truly needed someone with a larger skill set to help me with the pain I was feeling. Hopefully this helps with regards to molding him into a better therapist. Sincerely, TH
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December 2023 by Karly Lynn
Great location. Very accommodating.Shyanne is THE best masseuse ! Ive booked the 90min massage with her twice now and amazing job both times. I’d recommend everyone to book with her.
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November 2023 by Kari Victoria
My fiancé went here and had Dominic as his therapist, he was incredibly unprofessional and unkind in how he spoke to him regarding his fitness or hydration. Saying things like “I’m sure you know this already but you could stand to hydrate more” or telling him he had abnormally low muscle tone? Speaking to a client in such a way is incredibly uncalled for and disrespectful as a professional. If he spoke like this to someone that is healthy and in shape physically I can’t imagine how he’d speak to someone that wasn’t, choose your words better even if you think you’re looking out for someone’s health. He came to have something worked on that was hurting him and this made it very difficult to enjoy the experience.
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October 2023 by Michael Oberstadt
Wonderful experience at this location! I was able to book an appointment same day on short notice for a 60 min custom massage. The atmosphere was clean, modern and soothing. I made great conversation with the front desk staff, who was super helpful and courteous! Kevin did a wonderful job with my massage, and he was very thorough and professional! 10/10 would recommend this location, and Kevin for your next massage! ?
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August 2023 by Sarah R
Tara S. was fantastic. Best massage I’ve had from somewhere, highly recommend seeing her!
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May 2023 by Joann Kahrnoff
I highly recommend Massage Envy. I had the best most thorough massage ever. The only bad part was how fast the hour went by. I feel like a whole new person. Ask for Cheyanne she is the absolute best!! I will definitely be back!!. I"m 63 and left feeling 40 again!
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May 2023 by Suzanne Fabick
From the time walking in and being greeted by the friendly staff to experiencing one of the best deep tissue massage from Kevin, I was impressed!
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May 2023 by xxAB23
Booked for a 60 minute deep tissue with Nancy and after arriving perfectly on time I was seated and told to wait for her for 10 minutes. Between that, telling her what to target in the room, and undressing I was looking at about 15 minutes killed off. Little did I know that would be deducted off the actual massage…I essentially was punished for something that was out of my control and did nothing wrong. I paid full price for 75% of the actual service and I simply don’t like being ripped off. I still tipped the standard; however, if this is how Nancy and this business operates I can’t recommend it to anyone.
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December 2022 by Sandra Talbot
It was a fabulous place! Susie Did a fabulous job on my massage. And Rachel was awesome for my facial!This will definitely be my go to place and I recommend it highly!
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December 2022 by Sarah Grafe
Very clean and serene. Staff is very nice and helpful. LOVE Nancy! If you need a deep tissue, she’s your gal!
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November 2022 by Jennifer Cobble
Massage therapist was very good, and sensitive to my needs. However, brighter lighting while clients are filling out forms would be beneficial, and all employees should wear masks.
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October 2022 by Chris Couchie
Had back surgery over a year ago and had a lot of hardware removed a few months ago. Been going to physical therapy for over a year but still felt extremely stiff and sore. Had my first massage ever yesterday with Nancy, and it was great. I felt loose and my back wasn't sore for the first time a very long time. Definitely recommend going, and I will definitely be going back again.
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October 2022 by Natalie Horn
Rachel is always so thorough and educational as she goes through her 90 min facial experience with me. She has such a gentle relaxing approach and it is truly a wonderful relaxing experience after a full busy month. Rescheduled my next appointment to secure a spot with Rachel. The entire team are very sweet and welcoming!