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December 2023 by Baby Fever Pieces TV
The staff at this branch has the worse attitude ever, so unprofessional. I waited over 30 minutes for two cashier checks.
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July 2023 by Wendy Foltz
Poorly staffed. I attempted to cash a check (less than $100) at the drive thru and pressed the call button 3 times. I finally went inside and a man sitting at a table asked what I wanted to do. I told him what I was attempting to do and he said we only have 1 teller and she was waiting on a customer. I overheard two men (managers?) tell the customer that one teller was on vacation and another was out sick. I would think that maybe one of the managers might have offered to help me but I waited patiently for my turn. For future transactions I won't be going to this branch. Very poor customer service. Two thumbs down!!! :(
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July 2023 by D Mc
DO NOT GO HERE. Tried to open an account, they took all my paperwork, then said 3 days. 2 weeks later they still have no clue why it's taking so long, and promised they would look into it, and call me back. They never call me back. The one time they did call me back, they said "I don't know why it's taking so long". So I called online help number, they looked into it, come to find out this branch never sent the information for review like they said they did 3 times. No record of it being sent whatsoever! Just kept saying "We'll I looked into it and call you back", that response at most, was always "I have no response back in my email yet".
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May 2023 by Animesh Vora
Good customer service and friendly employees.
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December 2022 by Da Fluker
Lisa was very helpful and kind!
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April 2022 by James C.
Waited in the drive thru for 15 mins.. with 3 cars in front of me. Couldn't wait any longer, not one car moved.. slowest service ever!! If You have all day this is your place, if your in any kind of a hurry, keep moving..
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April 2022 by Lori Pulliam
Very very slow customer service. Waited in drive through 10 mins then had to wait again to be helped. Other branches are much more friendly and customer service oriented.
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September 2021 by Ivy Reyff
Best bank ever!!! They Go above and beyond every time I bank there.
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July 2020 by Angela Fitzpatrick
I don’t like dealing with pnc which is why I closed my account. I feel like they don’t handle money well. I’ve been shorted there before
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January 2020 by Blake Christopher
Silva Gorgees helped me over the phone with numerous questions about my savings account. I’d recommend her to anybody!! She’s wonderful!
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September 2019 by Laskp Y
Very pleasant to do business at this PNC branch. Staff are very professional and friendly. Ms. Shannon Petzold is an exceptionally impressive officer of the relationship banker.
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September 2019 by Kirstyn Hein
I always get absolutely phenomenal service at this branch, for everything from mortgages to foreign transactions to dealing with my international family. I don't live or work particularly near Rochester Hills but this is my go-to branch!
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August 2019 by Veronica D.
I have to admit I've always expected more from this bank. I use the ATM almost always and to use the drive-thru one has been a real pain. First, it has a lot of problems counting cash deposits. Second, it breaks on and half to the point I have to wait outside of the building to use the inside ATM at night while the bank is closed and someone is in there. Not fun. Hope this gets fixed!
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December 2018 by D'Chris Christopher
This bank is absolutely ridiculous. I attempted to cash a check to day that was written on PNC bank from a well known large company. They wanted to charge me 2% of the amount of the check to cash it!!! What type of foolery is this? I'd have to say this borderlines extortion of some sort. Their would be no cost they said if I was to open an account. I don't want to open one, but I think you should honor and cash a check that was written on your bank. Hence the reason I am no longer affiliated with any banks, I personally think credit unions are better. PNC is a NO for me. I can't see them being around a long time. That's just crooked.
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September 2018 by david grice
EXTORTION . Thats what they do. 2% to cash a check drawn on there bank. 58 bucks it cost me because i refused to open an account. PNC WONT BE AROUND MUCH LONGER. GET YOUR MONEY OUT NOW.