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March 2024 by _ “G Brzęczyszczykiewicz”
Both elevators in the building are out of service. Can't access my unit . And the items are too heavy and bulky to take up the stairs. The 1-800 call agent and virtual kiosk are not helpful. I would not recommend public storage.
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March 2024 by Jeff S
We moved in just over 2 years ago and our rent has already more than doubled. Don't be surprised to see an increase within 6 months of move in and then additional increases 6 to 9 months thereafter. Very difficult to speak with an actual human being who knows what's going on when you have an issue. Everything is automated through a kiosk (where the front desk used to be) or re-directed to a call center. I don't think this is the place you will want to be at if times get tough and you miss a payment. No long term contracts were offered at the time we moved in.To me it feels like ownership knows what a hassle it is to move storage units and they squeeze you for it.
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January 2024 by Michael Knight
I really wanted to rent a unit here in spite of all the bad reviews I read. The location is convenient, indoor storage is available and lot gated. BUT....#1. 6 pm came and gate still open. 7 pm came and gate still open.So much for security !#2. NO OFFICE STAFF NOW, ONLY KIOSK.I need to see available units and choose what's best for me. I've been trying for 2 days to get a callback and arrange a meeting because I need to store some things quickly. NO CALLBACK.WHAT IF I SIGN UP AND HAVE AN ISSUE ?HOW LONG DOES IT TAKE TO RETURN A PHONE MESSAGE ?BAD SERVICE LIKE PREVIOUS REVIEWS SAY.YOU NEED TO DO BETTER FOR YOUR NOW AND FUTURE CUSTOMERS !
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January 2024 by Alyssa Messner
I'm not sure what's changed within the past year or so at this place because earlier reviews seem to suggest good things, but my experience has been similar to the more recent reviews, and I would certainly not recommend renting space here.I was initially quite pleased because the sales worker I spoke with was exceedingly pleasant, and I received an amazing rate during their Memorial Day discount period.Then my rate was increased after several months. Apparently, they can (and will) change your rate at any point in time. If you're only renting for a couple months, maybe that won't be a problem, but long-term renters beware.The day I arrived with a rented U-Haul to move all my things out (including large furniture), every single elevator in every single building was down and there wasn't a single cart to be found. We tried for an hour or more to contact someone (police and fire department also came). No one was on-site, and we were repeatedly told by the call center personnel that it would take 72 hours for someone to get back to us. Nothing was ever done about it.I moved out shortly after that, and despite submitting my move-out through my account, they continued to automatically bill me. When I called to be refunded, I was told a review needed to take place, and I'm waiting now for them to call me back with their determination. It's a little confusing to me how their system would not cease automatic payments upon move-out. It's also a little confusing why a review needs to be performed for me to get my money back when I'm not even renting a space there anymore. It's been a wild experience.
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January 2024 by Barbara McHenry
Unit was a little difficult to locate at first. Facility was very clean and well lit. Had to hold the entrance door open for access to the unit.
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December 2023 by Andrew Kelly - UniversityX
Insecure location. If you have an inside unit climate controlled, check on it. Many have had their cylinder locks drilled out and replaced by thieves. Pictures are from 12/16/2023, fresh cuts, brass shavings still on the floor. OCS and Facility knows this is happening. Do not store valuables here.
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December 2023 by Susan Sanderson
Online registration did not work for me. Attendent very nice and helpful, straightened out the registration mess. Automated lighting did not come on in the hallway of the unit until walking the full length of a dark, creepy hallway. Large, oversized cart when present was helpful, but barely rounded corners, was awful to steer, banging into every nook and cranny shifting the load along the way. Hidden fees took the first month half price ($70/2 or $35) to $95. Checked out less than 30 days later and was billed another $85. Recommend checking the fine print as their insurance excludes normal items that one might store in a home closet; pretty much it is written such that it covers nothing.
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October 2023 by Jennifer Sadovsky
DO NOT RENT HERE! This place is horrible! I also Have a second floor unit. Still no carts and I am the only one here. AC is questionable on second floor. I have a few melted candles from it. Called to complain about elevators that were not working and not marked that they were out of order, and was told that I would be receiving a call from the district manager. Still waiting on the phone call and it’s been over a month. I have rented from public storage in the past and have never ran into issues like at this location. DO NOT RENT HERE! I am looking into moving my unit to another storage place. So sad. Horrible customer service regarding this matter from both public storage and the location itself.Update October 2nd. Found the one cart. See image Still waiting on phone call from district manage as promised per customer service. Nice comment below @publicstorage . Still waiting on your response per your customer service agent 6 weeks and counting
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October 2023 by Jihyoun Jeon
I stored my stuff in a unit this July, and everything went smoothly with moving. The property manager, Jeeda, was super friendly and helpful in arranging my moving-in.
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October 2023 by Brigg
My locker was broken into over a week ago and they are still not working to secure my door. I call everyday and Noone calls back. TERRIBLE CUSTOMER SERVICE!
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September 2023 by Brianna Davis
This is the third time I have been here in a week to drop off a car full of stuff and the elevator to my building is not working. Why is there only one elevator for the entire building?! I called the first time but had to leave a message because the office was closed. I got no response to that voicemail and now i’m paying for a unit that I can’t even get to. There should be someone in the office to assist with this stuff if the location is open.
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August 2023 by Jenna Elizabeth
All the carts they provide are damaged and not useable. Tried to go inside to talk to someone multiple times and the doors were always locked. Tried to call the location and left voicemails, never received a call back. There was dog poop on the floor during one of my visits. Not sure I'd return to this location again.... On the bright side The app was super useful and the process was pretty easy.
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July 2023 by Nancy R.
DO NOT rent a storage unit from this company- at ANY location!!! I cannot even begin to express my disappointment in this company. We are a military family who is currently living out of state and every time I've asked for any sort of help, this company slams the door shut and basically doesn't give a crap about you, only your money. The rent increases WAAAAAY too often. I We're currently holding our stuff in a "small" space, but we're paying the price for a LARGE because the price just goes up and up and up every few months!!! The man at the desk at this location, John, is very nice. But the company itself is absolutely horrific. DO NOT rent a storage unit from this company.
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July 2023 by Angela Simmons
I was having trouble getting my lock in and Jeeda was so nice to help me out! Great place to store your stuff!
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June 2023 by Alexa W.
Decent place except don't come here unless you want to personally carry everything up and down the elevator. I have to go on a hunt for a trolley every single time I come here. They never have any available at the door.
