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January 2026 by Felicity Risca
Probably the most uncomfortable sephora experience I've ever had. This store is way too overstaffed. There were maybe 3 people in the store and about 8 employees. I wanted to look at the minis by the register and I was confronted by 2 employees who each asked if I was checking out and repeated that I couldn't check out there for card. I had to keep repeating I just wanted to look at the minis. While looking I was watched by a line of 4 employees who once I said I was ready to check out ushered me rudely down the gauntlet of sephora employees repeating that I couldnt pay there with card, to the other end of the store where I was rudely rung up. When I pointed out that she had not applied the sale discount she told I needed to have said that and she didn't know what was on sale. The tone she used and the way they all were with customers was uncomfortable. Even my boyfriend was bombarded with questions. Really odd and uncomfortable experience overall.
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December 2025 by Jodi R-E
Manager at Sephora is unfriendly, impatient and not a nice person. I returned 2 items today at the Village Mall of Rochester location. She rang up the 2 items and I asked if she needed the online email order. She said no it won't help anything with an unfriendly tone. I thought okkkayyy, sorry I asked. She then said the return will go back to my visa and she spoke the last 4 digits. I didnt recognize the card she spoke about. So I said I used my Sephora card. She kept saying the return was on a visa card. So with some confusion, I decided to look up my order on the Sephora app to confirm that I used my Sephora card. The order showed a visa, this led to more confusion. She just stared at me like I was a bother to her. She said you can add the return to any card. So I put my Sephora card in the machine. Thats when I learned the Sephora card is a visa. She gave me this look like yeah, its a visa card. If she would have just said so, it would have eliminated all the confusion and chat. I wanted to do some more shopping, but her demeanor spoiled that desire. I won't shop there again. The manager sets the tone for the customer's shopping experience. This is the closest Sephora store to my home, but I guess I will need to travel farther for a better experience elsewhere.
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December 2025 by vanessa h
Disgusting attitudes from the workers who think they know everything and are better than everyone else. Especially Alyssa. You’re just a Sephora employee, no need for the hating attitude.
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December 2025 by Jessica Thomas
I walked into the store to shop and a worker named Alyssa was very rude and disrespectful when I approached her for help she not only was rude and gave me an attitude but when I asked for help to see if there were anymore of this product, I wanted to purchase, she automatically told me that I cannot open the Drawer but I never told her I did? Which was very frustrating because I only ask her to help me and see if they had anymore of the product I needed and she Automatically says and assumed, you can’t open the drawer. It’s supposed to be locked and I said I never tried to open the drawer I’m asking you for help. Then with a nasty attitude she’s like well how do you know it’s locked?? Who talks that way? I’ve never experienced such an awful customer service at a Sephora store. I will never be coming back in there And then she kept going off with an attitude wasn’t pleasant, no customer service skills, not professional. I felt very uncomfortable being in there. I advise sephora to hire someone who has more experience and skills towards customer service.
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November 2025 by Khalil Gill
Alyssa was very helpful , came in to do a insta cart and she help with entire order
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November 2025 by Roman
genuinely awful experience i came here to smell some fragrances and was bombarded with employees asking if I needed something I simply wanted to have a calm experience and smell. I’m not sure why but it’s extremely over staffed i’ve never seen anything like it around 15 people on the floor with 6 customers. Very rude platinum blonde woman and the rest of the staff was watching me like i was going to steal something i’ll never be back to this location i bought my products elsewhere…
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November 2025 by Nina M
Alyssa is so amazing. She really takes good care of customers and helped me find my shades. Best service I’ve ever had.
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November 2025 by Bree Billberry
Eye brow wax
I had Keyshia and she was AMAZING. I was very hesitant when I was asked for a service because I’ve had a bad experience before at somewhere else but she made me feel like I could relax and trust her. she is very nice and very Talented and knew exactly what I wanted! :)
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September 2025 by camm g
Eh. No one greeted me even though I was the only customer in here and the woman was just at the cash register. Will take my business elsewhere
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June 2025 by Adela Stanca
Everyone was super friendly and the location is absolutely beautiful!! 😍
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May 2025 by Natalie
Everyone working was rude & just stood around & looked at me & then were annoyed I asked for help lol.. probably because it was a couple hours until closing & none of the managers were around? Idk, only bad experience I’ve ever had here… very weird.
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April 2025 by Eliza Hardenburgh
Christina from this Sephora location was so kind in helping me find a foundation that worked for an upcoming wedding! She took me through different brands and took the time to help me find the right shade without rushing around! So grateful and appreciative.
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March 2025 by Amer Sufi
When I missed deadline for pickup of the order for my daughter, Sarah came to my help & rang up the purchase right away with a smile 😊
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February 2025 by Doug Young
Wife loves this place!
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December 2024 by Wendy Werthmann (overkast)
I went in for the Perk Face &Lip Hydrofacial with Carly. She was wonderful and I enjoyed the service very much. She explained very thoroughly what was going to happen, and described everything throughout. When it was done, she helped me pick out some products to maintain her results, and even helped me pick out a better foundation than what I used previously. Will definitely be using the service, and shopping, there again.
