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August 2023 by Kate Shotwell
My husband and I came to this store on a Sunday afternoon expecting to learn more about the beds and their different features. Upon arrival, we were greeted by Jim who was not only knowledgeable and friendly, but was also patient as I asked a million questions. Ultimately, we ended up purchasing a mattress that day.I would highly recommend this location if you are in the market for a new mattress. Great customer service.
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August 2023 by Sandra Bollaert
The sales person Mya Vargas was friendly and very helpful in answering my questions. She didn’t make me feel pressured at all. I’m looking forward to my Numbers bed.
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April 2023 by Linda Kay
Glad I checked the store out! Very friendly experience.
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April 2023 by Stephen James
I planned on doing some extensive research and shopping for a new mattress and this was the first store I visited. Jennifer was so professional and welcoming. My experience was so good that I half way through my visit I knew I wasn't going anywhere else.
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December 2022 by Paul Collins
Very positive experience. We where able to order some sheets. They answered some questions about our bed features.
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December 2022 by Sara Nguyen
I was having trouble sleeping with the tough pillow I was using, and Steve managed to help me find the perfect pillow to help me fall asleep faster! Great experience and I could not be happier.
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September 2022 by Stephanie Krane
I’m giving this 5 ⭐️ ONLY because this store has great customer service. I purchased a mattress, had it delivered, and within 3 days returned it. It was like sleeping on an air mattress and a really cheap hotel mattress. Customer service tried to have me add layers or something to the mattress but there was no way that was going to help it. The more people I talked to about the mattress I found out a lot of people had returned them all for the reasons above.
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July 2022 by Alejandro Arechiga
Jim was great, very helpful and with no pressure at all.
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November 2021 by Jeanne Hansen
Jennifer was great and explained all our options. Highly recommend this salesperson and store.
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November 2021 by raymond ooghe
Best experience, with the best beds for everyone. Sleep number bed to accommodate all need's!!
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July 2021 by Ricky Rose'
Kind of a sleepy staff. Pun totally intended.
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July 2021 by Susan Clark
Jennifer helped us with our purchase. She was very knowledgeable, helpful & kind. It was a very pleasant experience.
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October 2020 by Molly McMullen
Recently purchased a bed from Sleep Number in Rochester Hills and have had an absolute great experience from the in store sales representative, to their online support to the delivery. Beginning to end, everyone I have spoke with has been respectful, friendly, knowledgeable and has delivered on everything that was promised. My bed was delivered yesterday and I had a perfect first nights sleep :)
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October 2020 by Aleksandar Cvetkovic
Just a glorified and overpriced AIR mattress!We did not like it so we requested a return, only to learn that the company DOES NOT ALLOW YOU TO SELF RETURN the mattress.They charge $200 (!!!) for someone to come and pick it up.By the way, there was also $200 "delivery and set up" fee when we purchased it (two guys came, unrolled the air mattress and plugged it into a wall socket). AGAIN, the company does NOT ALLOW the product to be picked up.So, it cost us $400 to try a blow up mattress for a month!VERY POOR CUSTOMER SERVICE !!!
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November 2019 by Richard Harnack
The salesman was both knowledgeable and courteous. He answered all of our questions and of course, gave us the demonstrations that helped with our decision. I highly recommend this store and Justin, our salesperson.
