-
December 2023 by J G
Too many kids, and inconsiderate woman that say they are using a peice of equipment but spend 10 min talking to their friends or on their phone between sets. Beautiful facility though. I canceled my membership after 2 days as you only gavev3 days to do so. Also, there is a reason their app does not offer a way to see how crowded it is because it's always over crowded. They over sold memberships at this location. Don't get fooled.
-
November 2023 by Charles A Conant
Honestly the gym itself is awesome and has everything you need if you want to take the gym more seriously with really professional and high quality machines plus more stuff like sauna, movie theatre cardio, BFP Scan , smoothies, massage chair, and has a great open space for stretching and a studio room that you can use when classes aren’t in… But the HOURS ARE HORRIBLE I’ll give them credit for bringing back 24hr for Monday-Thursday but they close on 7 on weekends and 9 on fridays. This wouldn’t be as much of a problem if they didn’t advertise as a 24hr gym. It’s not 2020-2021 anymore it’s time to extend the hours so people can fit going into their schedule easier… almost everyone I’ve talked to even emplyoees agree that some days they can’t make it in because of the strict weekend hours. And I would understand more if it was even 12? 10? BUT 7?! THATS WILD. I have a friend that has a planet membership as well to combat just to combat these weekend hours almost no other gym in the area closes this early on the weekend…Every single person I know that goes here (a lot) or even acquainteses agrees and had several friends switch gyms because of this reason alone :(. I understand this is a corporate issue and not this gym particularly but I wish I could leave a 5 star review that it deserves but until the hours are considered reasonable I’m keeping it on this lower side.
-
November 2023 by Dennis Martin
LEAVE ME ALONE!Responce to the Owner after their correspondence:I already called the store to be removed from the list and I still get obnoxious amounts of texts after being promised I wouldn't get any moreTo anyone reading this that I cannot express this enough: do not give out your information to anyone unless signed up, do not give out friends or family information. THEY WILL HARASS THEM RELENTLESSLY WITHOUT TAKING INTO ACCOUNT OF WHO THEY ARE OR IF THEY WANT TO SIGN UP.
-
November 2023 by Kaytlin Fox
My home away from home. Staff members are always so welcoming, friendly and know how to make you feel comfortable. I appreciate the atmosphere they create as well as other members, the cleanliness, the amount of equipment, the kids zone for my daughter, honestly just overall a great gym and I will continue with edge most likely until I'm unable to move. Lol
-
November 2023 by Dan Howard
The Edge is mismanaged. I had my items (wallet, credit cards, cash) stolen from the locker room. The management basically said tough luck. I did make a police report. However, the management didn't comply. Horrible gym. Do yourself a favor and find a gym hat is safe and cares about their members.
-
November 2023 by armenianply
Ever since I signed up for a membership I feel like I’ve been played: I thought I was signing up for 1 year ended up being two years ok fine I get it commitment. But I asked if I could add on shakes on my account and prepay them. They said yes add whatever you want. Ok cool. Then I go in to pre pay for two. The lady that I talked to kept pushing me to do 10 or the 20 which was over $100. I was like no I’ll just do two she kept stalling saying how cheap it would be to do the deal. All I wanted was two on the account. All I feel any time I go in there is pressured to spend money. Definitely not a gym to be comfortable in. They really need to work on customer service. And not be so pushy. Just my opinion and stating facts what had happened. Not bad mouthing the whole company. Just stating what I had to go through just to simply pee order shakes.
-
September 2023 by Samara Linares
I’m in Michigan for vacation. I friend recommended me this place to workout, I got a 3 day pass, so I went this morning and they told me I can’t use my 3 day pass bc I need a valid Michigan ID but they gave the option of paying for a day pass (which I don’t mind). But makes no sense for me that I can’t use a 3 day pass bc I don’t have a Michigan ID but I can pay for a day pass? I’m sorry but that makes no sense, the situation was really uncomfortable, definitely don’t recommend this place.
-
September 2023 by time
They sell way too many memberships so that even when it is not a busy time there are still way too many people. However, they have good machines, lots of space, and the place is clean but I can't enjoy any of that since there's always way too many people.
-
July 2023 by M Steids
Fantastic Gym. Edge Cinema is a pleasant surprise. Sometimes I just go to the gym to watch movies on the elliptical / treadmills. Causes me to workout more days a week than I normally would. That's a win in my book!!
-
July 2023 by Angie S.
I have been going to edge for a year and a half. This gym is super dirty. There is always hair and dust on the ground and in the tanning beds. The drinking fountain that everyone uses stinks and has mold growing. (See photos) The front desk people do not say hello or goodbye but stare at their phone or computer as you walk by.
-
June 2023 by Greg Turner
I signed up here because it was my local gym, and at first glance the facilities are nice and the price is unbeatable, but the first two times I went I could barely get on a single machine I wanted. That's part of why the membership is so cheap. It's unbelievably overcrowded (probably because people get sucked into the cheap rates, but you get what you pay for).That was nothing compared to the fact that after realizing I made a huge mistake and wanted to cancel my membership they wouldn't let me cancel unless I stated I had a medical disability to do so. I thought this was a joke, but the service rep told me that I was straight up stuck in my membership for life without that reason to cancel unless I joined the military or moved (which I had no intent to do). Do not be charmed by the low rates. You'll be stuck going to an overcrowded gym your entire life. Overall, it's a beyond unethical business model and you will have to improvise almost every workout. Do not make the same mistake I did.
-
June 2023 by Terence Bell
I love this location the best. I’ve been to the Sterling, Warren, Farmington and Westland ones and I love this one the best. The gym is well maintained, I feel 100% comfortable no one leaving phones or bottles by machines to hog them. Machines are rarely broken compared to other locations. Even while busy and crowded I can still get a good workout in I would only say they need to get better with making the shakes at the shake counter.
-
June 2023 by Anon
Cinema is a waste of space and almost always empty. Never enough squat racks/equipment unless you want to come in at an inconvenient time (11pm at night if you have any energy left to workout). Way too many members and always waiting for equipment...I would rather pay twice the price and have them cap membership. Inconvenient cancellation policy with countless complaints from Edge members. Impossible to cancel utilizing staff at the club, you will need to call a number and get the runaround.
-
June 2023 by Joshua Nast
While I like the individuals I have dealt with at this location, the overall company is a fraudulent joke. I have been charged $480 on two individual instances without my approval. They are currently holding onto almost $1k of my cash. The location cannot cut checks so I was told it would take several weeks before I would be reimbursed via check for the first $480 charge. After I was charged an additional $480, without permission, corporate stated they would send payment for both instances via expedited FedEx. Several days later I am still waiting for reimbursement to make this right. The company recklessly pulled money from my funds and now is unwilling to make right in a timely manner. On top of the fact they require long contracts to enjoy the facility’s offerings, they also are negligent in their cash management and processes related to their customers. Avoid if you don’t like greedy corporations and don’t have time to chase after your hard earned money.
-
June 2023 by Karen W.
I've been a member at many gyms and thus is by far the cleanest gym. I appreciate that they have a cleaning crew and not just rely on their front desk staff to clean bathrooms/locker rooms are usually spotless as well. Nice amount of equipment but they do get busy during peak times so be prepared to wait. Yes, there are the typical gym douchebags who hog equipment, but that's any gym and not their fault. I will say the one thing that annoys me are the people who feel the need to setup tripods and cameras to film themselves. It's a clear violation of the gyms policies but rarely enforced. I've not done personal training here, a few trainers seem to do a great job but a few are super young and inexperienced and I've observed them doing some unsafe thing with clients. So be smart and sign up with someone who knows their stuff.
