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November 2023 by Aaron Nerswick
Absolutely amazing service. Since I don’t drive I had to walk a bed frame to go return it and the workers there were extremely helpful and even offered me a bottled water since I was exhausted from carrying it from my apartment. I highly recommend this particular UPS store.
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November 2023 by christine kole
We love this UPS store! As seniors with some mobility and technology issues, the employees are always so helpful and patient with us. They are fast and efficient, too.
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November 2023 by John Maloziec
Went in for notary services. The guy who perform it signed the document 4 extra times and charged me a extra 40 dollars for his mistake also wrote the wrong name in the wrong spot and had to scratch it out very unprofessional.
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October 2023 by Devin M.
I've dropped off packages about a half dozen times and everyone was respectful and the transaction was really quick! no complaints so far
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September 2023 by Tara Lemcool
I live on a residential dirt road, emphasis on dirt given the rocks. Rocks,which, when under pressure a delivery truck, are launchable on this 25mph road. Now, if I mouth out "slow down", i have plenty of reason.Rudely, a UPS delivery driver, WHILE DRIVING BY, YELL, "Twenty-fiiiive" out the window. Rude. Inconsiderate. Risk.Dear UPS delivery management, get your drivers under control.
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September 2023 by Duane Bailey
Had a wonderful phone experience with a man named Ian. They answered all of our convoluted and numerous questions quickly, efficiently, and while helping in person customers at the same time. They got us set up with everything we would need, which was especially helpful because we needed to ship important things fast. Amazing service.
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September 2023 by Ethan Dailey
The staff here is tremendous! Always so helpful and kind. Glad this is my local store!
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July 2023 by Helene F.
Have took packages into this location several times and have never had an issue.. Always friendly and courteous!!
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June 2023 by Alex Kaspo
They charge 2 dollars to print your lable… go to any other ups store they do it for free.
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May 2023 by Greg S.
Really bad that they shut the lights off right before closing and pretended not to see me standing at the glass door. I wonder how they'd do with a package if something went wrong.
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April 2023 by J. Flynn
Treated unfairly at this UPS location by the manager Christian, and I will not be returning. We were charged $20 for a shipping box. We brought the item to the store in the same box it was shipped to us. I feel the manager charged extra for a box to increase his revenue. I showed him a picture of the UPS man delivering the item to my home in the SAME box we were shipping it back in. Also, I presented my receipts for reimbursement. The previous UPS label was still on the box. He refused to reimburse. READ MGR RESPONSE BELOW, WE SHIPPED IN THE SAME BOX WE RECEIVED FROM UPS. RIPOFF
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January 2023 by Vanessa Richards
I’ve been coming here for years . It’s quick and easy . Customer service is great . Besides Anthony, he’s always rude and impatient and is unfriendly . If I see him I usually leave and come back when someone else is there.
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August 2022 by Anthony Broome
The help here is friendly and always takes care of whatever I throw their way. Always an enjoyable experience and an errand I never mind running. Thanks to the owner and staff for taking care of all our needs!
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July 2022 by Steve Derderian
Not sure what this UPS store does that is different than UPS the store at 3334 Rochester Road in Troy, but whenever I take an Amazon return to this store, it takes weeks before Amazon recognizes that the item has sent and my account is credited for the return.Whenever I take an Amazon return to the UPS store at 3334 Rochester Road, Amazon credits my account in less than 24 hours. I’d prefer to use this UPS store because it’s closer to my home, but I go the extra distance to the other UPS store because whatever it is that they’re doing there is better.
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July 2022 by louis carr
I didn't know the ups store provided great printing services much appreciation to the staff