U-Haul Moving & Storage of Rochester offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. The staff at this location are described as highly professional, courteous, and helpful in assisting customers with their moving needs. Customers have praised the excellent customer service they received, both on the phone and in-person. The staff were able to efficiently handle changes to rental arrangements and provide solutions when issues arose, such as with the equipment inside the rental vehicle. One customer particularly commended the General Manager, Bethany, and her associate Mike, for their outstanding service. They were able to quickly resolve an issue with the customer's rental by immediately setting them up with an Auto Transport Trailer, demonstrating their commitment to providing the best possible experience. Overall, U-Haul Moving & Storage of Rochester is highly regarded by its customers for its comprehensive moving services, knowledgeable and friendly staff, and ability to address any challenges that may arise during the moving process.
Friendly staff with large selection of trailers. Easy in/out.
March 2026
Kyle did a great job installing a hitch on my vehicle. Highly recommend. Thank you
February 2026
Muhammad went above and beyond to help me custom fit a towing hitch ball mount setup early in the morning as a walk-in customer, to work best with the trailer I will be renting in the future. Thank you!
