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“This is one of the best vet experiences I have ever had. Their prices are very reasonable and the doctor was honest, answered all of our questions and explained everything in detail without being patronizing or making us feel like bad pet owners. We will definitely go back.”
“Absolute best Vet I have used in years. So glad I found a local vet when I moved that was as good as these folks and Dr T are. I fully trust them with my dog and highly recommend their services to anyone who is looking for care for their pet.”
“I have been going here for over 4 years and can't say enough about how much me and my fur babies love everyone here!! The doctors are so incredibly wonderful and caring and the staff is over the top AMAZING!!! They treat my 2 dogs like family!! They are so kind I recommend North Hills to everyone I know!!”
“I have visited this facility twice with my foster cat, and on both occasions the entire staff has been exceptionally warm, timely, and compassionate. They were thorough and attentive during each visit, ensuring a high level of care and communication. I cannot recommend this practice highly enough.”
“We're new to the clinic as our kitten is only 4 months old. We really like the care they give him. Very informative as to the treatments he's getting, how to best raise him, and they are so gentle and kind to him. Super happy!”
“LOCATION/BUILDING:
Easy to locate. The building is dated and the parking lot needs upgrading but decent/manageable!
Inside was very clean and SUPER calm and quiet. There were a few people there when leaving but coming in there weren't a bunch of people and animals on top of each other.
STAFF (Phone and In Person)
Kind, professional, and patient
SERVICE:
I was recommended through Petco, so I booked through Vetco website.
The check-in process was super quick and simple. As a first-time client and wellness checkup, no paperwork was necessary for me. I was asked for my basic contact information.
A separate small room for the doctor, patient, and owner is designated for the appointment.
Wellness Visit - Satisfactory (:
Dr. McLaughlin was kind and gentle.
I learned a few things from him. After answering a few questions, he asked if there were any specific concerns. As someone completely new to the whole process, I was 100% sure on what to ask. I did communicate this. I was hoping for a tad bit more information on basics (do's, don'ts, general about info, things I could expect, etc.)
Even pamphlets or a link for first-timers to get information based on the animal would be super helpful.
I just felt like I didn't have all the knowledge to equip me if that makes sense. (I did some research but nowadays everyone has an opinion and it's helpful to hear what is accurate directly from a reputable source.)
Checkout:
I was asked for my Petco member info to confirm. A promo was used but there was a small fee that was a small surprise. It is not mentioned in the coupon terms and conditions, so informing clients during the check-in would be helpful. It was no biggie though, just a suggestion. (:
PRICING:
Affordable vaccines under $100.00
OVERALL:
Good experience! I'm super grateful to everyone for the service and information!”
“We took our cat here the other day for a check up on an issue we've been having. We waited no longer than 2 mins and the employees there were super sweet! Had great treatment there!”
“Dr. Easton was wonderful ❤️ she explained everything so I understood. She didn't push any extra tests or surgery, And gave me the peace of mind I needed about my dogs cataracts. Friendly caring staff and doctor. It's a good feeling knowing my Milo is in good hands.”
“Friendly staff and they keep the building clean the animals are taken for walks by people Who volunteer their time if you have any time go sign up what is an hour a week?”
“The best veterinarian we have ever had. Banfield was our provider for the first four years of our dog’s life. We thought they were pricey so we decided to find other care. That was the worst decision we ever made. We are back and we will for ever only use Banfield.”
Open 24 hours
278 E Auburn Rd, Rochester Hills
Veterinarians
“I was honestly freaking out when we came in, and the entire team at Animal Emergency Center in Rochester was so great. The process was quick and efficient, which helped calm me down right away.
Dr. Philpot was incredibly detailed, compassionate, and had such a reassuring bedside manner. She took the time to explain everything clearly and made sure I felt comfortable with the plan. You can tell she truly cares about the animals and their families.
I’m so grateful for the care we received today. Thank you for making a stressful situation feel manageable. Freyja is home and resting comfortably.”
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“Very friendly and experienced veterinary doctors and staff. They take excellent care of my dog and cat and send me updates and reminders so I don't forget anything. They are more interactive than my own doctors. Highly recommend.”