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April 2023 by Stacy K.
This is a great store if you have one, money to spend, or two, are looking for a very specific cooking tool. We do sometimes need that specific tool or pan and can sometimes find it here. It is a really fun place to look otherwise, but hard to afford to shop on a regular basis. One child at home is really into baking and will spend ample time here finding the right items to go with her latest creation or project. She favors the holiday cake pans, especially the rabbit ones. The staff has always been nice and helpful.
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January 2023 by Don Goergen
Great products and excellent staff.
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January 2023 by Lea M.
Thank you Ladies for assisting me c finding my Maldon sea salt!! I greatly appreciate the assistance today. Beautiful setting. I will certainly look around the neighborhood and see you very soon. Thank you so much for assisting me. I can't wait to move to the neighborhood
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December 2022 by K F.
I have always been greeted warmly when walking into the store, and I always know that there will be a professional there to answer any oddball questions that I may have about any of their products. Andrea even gave me a complete knife rundown with prices, care, longevity, and even personal experiences with them when I was looking to buy a set for my home! I cannot speak for the company as a whole, as I have read horrendous things about some of the higher ups in this company, but these ladies who work at this location specifically have been nothing but kind and helpful always. Don't listen to anyone else, as for anyone who is leaving nasty negative reviews they must've come in with a sour attitude and caused problems for these people who are already having to work retail during the holidays and deal with menaces who won't listen to company policies that the store employees cannot change.
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April 2022 by Kathryn Shaw
Always a treat to shop there.
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March 2022 by vandana r v
Staff can be a little more friendly.
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February 2022 by Chandler Fruehan
Knowledgeable staff, clean, follow C-19 protocols.
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January 2022 by Shanon Marcum
First time visiting and the staff was very unfriendly and snobby. Would not go back again. I'll try their online next time.
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November 2021 by Denise Goldsmith
Super helpful staff but they didn't have what I wanted.
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September 2021 by Corky L.
This is by far the rudest customer service I've ever encountered! They seem inconvenienced when I need to ask a question. Never receive a "hi, how are you. Let me know if I can help". This goes for the two older women. The gentleman and younger woman are great! But I will drive out of my way to go to the Williams Sonoma in Novi. I spend a lot of money here, my family always buys my Christmas gifts here but I'm not putting up with their elitist attitude any longer.
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June 2021 by Peter
Helpful staff helped us buy kitchen knives that met our needs. Will go back for other things.
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April 2021 by Shawn Cadieux
The Team there is always helpful and super friendly.
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April 2021 by Mariam J.
I was trying to receive a store credit for a gift I received. I didn't get a gift receipt. They told me can't do anything without a receipt. When the item says Williams Sonoma on it and when you are asking for a store credit. The associates can go look into it instead of denying it completely. Poor customer service. Over prized store least you can be customer friendly and accommodating.
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April 2021 by Lindsey Mott
My favorite Williams Sonoma hands down.
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March 2021 by Rebecca Perry
This is such a great store. It smells good and has everything for cooking.