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November 2023 by Bill Wednieski
Poor experience. Xfinity would not let my 81 year old mom keep her phone number following my dad’s death. The credit card used for autopay was canceled due to dad’s passing so her phone was shutoff. The account was also paperless so obviously dad wasn’t get the emails since he was dead. Help desk overseas refused to help today. Store said there was nothing they could do if help desk wouldn’t help. Rakib at the store was at least nice, and felt bad. Xfinity stinks if this is how they treat widows and customers.
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November 2023 by Jamie Lining
Can get Verizon Internet combined with Sling TV for $90 ($40 for Verizon and $50 for Sling TV per month) and get all the exact same internet strength and channels you would be paying $180 per month with Xfinity. They will try to manipulate you into thinking Verizon Internet is bad but it it has amazing signal in ALL of Oakland County! Also no contracts! So glad I was able to break free from Xfinity’s greed during this recession.
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October 2023 by Scott A.
I had home internet through xfinity for 12 months service at $35/month. After a year it was automatically going to go to $50. I have my own modem, so no equipment return issues. Right before the year term ended, I went back to the store to re-sign up. The price was not as good so I cancelled. The store cannot give you any paperwork to show you cancelled or that you were even there. I did recieve a cancellation email, so all good right? WRONG. The company charged $50 three weeks later (credit card pull) and of course nobody at the store can do anything about it despite having the email showing the contract was cancelled 3 weeks prior to the raised price billing. The company is crap. The employees are powerless to do anything billing related and have you figure it out over the phone on your own time with corporate. Avoid this company and this store. The employee name tags have pronoun preferences on them. I should have worn my pronoun preference tag of "no comcast".
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October 2023 by Gwen Kerr
I can't get the photo we took but yesterday I came in and Mohammed hoped me he was awesome helpful sense of humor helped me set everything up, the store is lucky to have himGwen Kerr
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October 2023 by Jeff Isles
AJ at this store is a total professional from start to finish! What a joy to work with this gentleman… He has helped us in the past but this time we got two new phones from him and his care and kindness was next level. We will recommend Xfinity Rochester Hills to everyone but if at all possible see AJ...EXCELLENT EXPERIENCE. Thank you, AJ! Jeff & Tara
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August 2023 by Jim Welte
Scott exemplifies the phrase CUSTOMER SERVICE. His friendly, helpful and thorough understanding of our problems with service was outstanding. Xfinity should be pleased to have him s an employee. Thank you again, Scott.
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August 2023 by Pavan Vangipuram
Wait time was ridiculous. I waited literally an hour to purchase an item off the shelf. The staff was incredibly rude. I cannot believe it took this long. Never EVER come here unless you want to spend all day or you have no other choice.
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August 2023 by Jess Claire
Just got home from the store and set it up so fast! Neil was an amazing!
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July 2023 by Ally Whittaker
I spoke with Melissa, the assistant manager, and she helped clarify some issues I had. I spent 4 hours on the phone with customer service the previous night and she was able to see that customer service had not activated an account and was able to tell me what to say to get my account activated again.Thank you for your help!
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July 2023 by abd khayat
I visited this store for Xfinity Mobile line activation, the agent was not cooperative at all and did not help by any means. He says the store is responsible for sales only!! Never again to this location.
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June 2023 by Mohammed Haider
Muthana was so professional and helpful, it was so quick and did not wait long time,Definitely Recommended
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June 2023 by Jim Zych
Went to store to upgrade phone. Employees kept referring my to another store employee. No one wanted to be responsible. Store was not busy. Obvious these employees were paid hourly regardless of how much work they do.
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May 2023 by Christine Baske
Today they shut our service down for updates in Rochester Hills for updates and maintenance. Somehow during this they changed my IP address to one in Grand Rapids. Now I’ve texted for help, and talked to your service dept, and nobody can help. The address they changed it to is 73.18.247.229, it is supposed to be 10.0.1.14. PLEASE FIX THIS!
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May 2023 by Brad Garrison
Great service, friendly, but I went in to return a WiFi router to cancel my service and may be charged $10 / month to cancel if I had a contract. Hopefully I have no contract, they only shipped it to me because I made the mistake of answering one of their promotional calls at dinner time. The lady in the store was great and friendly though! Thanks!
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May 2023 by Bill Blomquist
Neal was extremely helpful. They do offer a pretty great value and overall function on cellular service. It’s a good deal if you’re already an Xfinity customer using other products.
