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August 2023 by Michael Coury
Visited the shop at 4:50 PM. The shop is dark. Closed despite posted business hours being open until 530. I'll revisit this review if I come around again
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July 2023 by April Dollinger
Omg guy is so completely rude. Never again.
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June 2023 by Cathy LaLonde
This place is a gem and offers shoe repair services that are becoming harder to find these days. Lou was kind and welcoming and he completed two repairs for me on schedule as promised and he did a great job. He repaired a Kate Spade purse for me where the metal piece holding the strap in place was faulty in different ways on both sides and he fixed it so that now it looks and works perfectly as if it had never broken. I also had a pair of wedge sandals that I loved and couldn’t find anywhere after the bottom of the soles were worn out and one side even got a hole. He replaced the soles and the sandals look new again now, and the quality of the sole appears to be even better than the original ones. I definitely think the price is worth it, especially when you have shoes (or a purse) that you love and they can’t be purchased again, and because his skills are specialized and a rare talent. If you like to take good care of your shoes and need a repair, I highly recommend this shop!
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April 2023 by Cynthia H.
Love his in depth knowledge of shoes, leather and manufacturing process. He respects and expertly brings my shoes back to like-new. I trust him with my very best shoes.
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March 2023 by Carla G
One can never go wrong going to Lou! I just bought a nice pair of shoes on line only to find they were a bit stiff. Was disappointed until Lou came to the rescue. He did an excellent job softening my leather shoes where they needed it most! I have always been happy with his work and now am even happier. Thanks for saving my shoes, Lou!
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September 2022 by David L
Lou is a great guy who knows shoes and does quality work. Anyone here referencing a lack of customer service is misreading him. He has a tough love kind of personality, but he is always honest and professional. They have resoled my dress shoes/boots for years and they do excellent work. Highly recommend LTS.
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September 2022 by Cyd T.
Grossly overpriced & extremely long wait times. The work is average, definitely wouldn't recommend.
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June 2022 by David Loria
Lou is a great guy who knows shoes and does quality work. Anyone here referencing a lack of customer service is misreading him. He has a tough love kind of personality, but he is always honest and professional. They have resoled my dress shoes/boots for years and they do excellent work. Highly recommend LTS.
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May 2022 by Matt Tingley
I dropped off a shoe with a broken zipper; came back on the pickup date and it was fixed! Friendly staff and great service, I would recommend this place to friends and family.
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May 2022 by Ajay Vempati
Me and all my homies rock with LTS Shoe Repair. W = LTS Shoe Repair
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April 2022 by Dick E.
I've been bringing my shoes here for years and I appreciate the time and care that's always given to my shoes. Lou is good at what he does and I will keep coming back as long as he is open.
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February 2022 by Jennifer B.
Pricing is really high. I get that it is located downtown, but I won't choose this business again based on the very high prices. $20 to replace plastic heel caps on pumps is on the high side. I have used numerous cobblers for 25 years in bigger cities and feel like I have a good point of reference. I didn't end up leaving my ballet flats to be resoled. The cost would have been $85. $60-75 is average for flat soles. You also have to pay up front. I'm used to paying upon pickup with other repair shops. Leaving your expensive shoes is enough collateral. Lead time was two weeks for the heel cap replacement. While it's good to be busy, that is too long to wait. When I picked up the shoes, there was glue up the black satin heel. Poor workmanship. Service seems below average, expensive, and wasn't exceptional.
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January 2022 by a.d. r.
1. i got a new bag that's kind of like a big fanny pack, but the strap would never stay adjusted to where i put it, so i brought it in and spoke to a man behind the counter. he suggested sewing the strap in place, but i told him i don't want to do that bc i will wear it multiple ways. i was very clear about it. he put a piece of paper on it to remind himself what needs to be done. time goes by, i returned to pick up my bag, and i noticed that the strap was stitched in place so i reminded him of our conversation and he said he'll fix it, no problem. and he said i won't be able to see where the stitching was. WRONG. i saw it, and my bag's strap still isn't fixed. i ate that cost. 2. i dropped my MIL's boots off to get cleaned up. months later, they still weren't done. each time i checked, they gave me an anticipated date of completion, and then they blew past that date. by the time they were finally done and i went to pick them up, they couldn't find them. the guy showed me somebody else's boots and asked if they're my MIL's. ugh. ultimately, they found the right boots and they had successfully rejuvenated them, but it took forfreakingever! 3. they did something to my husband's boots that irked us but i can't remember it at the moment. i'm gonna find another shop. i have ZEEERO confidence in this shop's ability to do what we ask and to do it in a timely fashion.
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November 2021 by Ross M.
I would not recommend this business to anyone. I took a purse strap in to be repaired. After no less than 6 trips into the shop to pick it up over 2.5 months, it was still not repaired so I ended up going elsewhere for the repair. There was always an excuse, he needed to order the right color thread, he had Covid, he needed the right needle for the stitching. Each time he said come back in a week and he would be done but it never was. The last visit to the shop, there was an elderly women complaining about the exact same issue. I would not recommend this to anyone and I'm surprised he stays in business if he treats all of his customers this way.
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September 2021 by Lauren Orchell (Beaubien)
I've tried to stay loyal to this place. Lou's done a great job on shoes of mine in the past, but recently he's just never there during the posted business hours. I've driven there a couple times, then resorted to calling each day to see if/when he'll be there so I can drop off items and he's never there or answers the phone. Sadly, I'm going to need to take my stuff elsewhere for now.
