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October 2023 by Alex Hamo
Alessandra and Lucido’s was a pleasure and amazing to deal with in getting the perfect watch for me. For any luxury goods watches, Alessandra at Lucido’s is the one to go to find your perfect item.
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October 2023 by Marcello Mancini
Can’t say enough about Lucido’s! I had been gifted a watch by my now wife the morning of our wedding day, it was way too large. I called Lucido’s to see what they could do, not only did Anthony and Alessandra help me resize my watch, they opened up shop early to make sure I made had my watch for my wedding day. I highly recommend them for all things fine jewelry!
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October 2023 by Shant Shirinian
what a amazing experience at Lucido's. I see why Lucido's has an impeccable reputation, the customer service is second to none. Matt kept in contact with me via email and phone calls making sure he found the perfect piece that I was looking for. Many Thanks to Matt and the Lucido team.
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September 2023 by Gregory H.
Michael went out of his way to get my Rolex back to me on time and looking like new. Thank you!
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August 2023 by ANTONIO CIAVAGLIA
Amazing shopping experience purchasing a luxury watch. Very friendly staff, Annie was very knowledgeable, and went above and beyond helping me with my purchase. Thanks again!
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July 2023 by Jolly Grewal
Alessandra is the best sales associate I’ve ever worked with. 10/10 recommended. Ask for her when visiting Lucido in Rochester.
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April 2023 by Jason Matteo
My wife and I have only had the best experiences with Lucido of Rochester. Alessandra is the very best. She is professional, patient, and really gets to know her clients. This is our go-to jeweler.
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April 2023 by tim bratta
Annie was absolutely wonderful to work with! We had looked at other places prior to going to Lucido, but once we started working with her we knew we are in the right place for our most important Jewelry purchase! Thanks again to Annie and all the friendly staff at Lucido!!
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March 2023 by Karen Koehler
WOW! is all I can say! This was my first time walking into Lucido Fine Jewelry in Rochester and to be honest I wasn't sure what to expect or how my needs might be addressed. Well, I was treated like royalty in such a friendly and professional way. I felt welcome right away and they didn't even know what I wanted at that point. I wanted to design a special piece for my sister's 70th birthday as she had been so ill for years I wanted to design something special and meaningful and I needed some help, but had some ideas to get us started. Derek was my salesperson, but everyone in the store made me feel warm and welcome! Well, we got it done with a big shout out "Thank You" to the Jeweler also who intervened to get the piece done on time! I am so thankful for these people and their kindness, especially since this was not a big ticket sale monetarily, but as far as sentimental and heartfelt, it was priceless! Thank you again to Derek, the jeweler and entire staff at Lucido Fine Jewelery! I would highly recommend Lucido Fine Jewelry for all your needs, big or small!
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March 2023 by Scott Prebay
I originally brought in two watches for repair and ended up buying a new one as well. A big thank you to Derek for his amazing customer service. His knowledge and passion for watches is what will keep me coming back.
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February 2023 by Andy Huynh
I stopped by during my work break to look at some watches. Definitely one of the best experiences I’ve had at a jewelry store. You definitely feel like friends and family even when it’s your first visit. I talked to Michael and he was very friendly.
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February 2023 by Leon
By far the absolute best experience you could ask for when purchasing a luxury watch. Derek and the entire staff are professional, friendly, knowledgeable and present a true luxury experience, combined with a family owned business atmosphere.Whether you’re walking in for the first time or coming back after years of being a client, you’re treated with the utmost care and respect. Derek did an amazing job throughout the entire purchasing process. From the initial consultation, to keeping in touch and providing updates to just sitting around and talking about watches.A absolute pleasure from start to finish.Customer for life.
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February 2023 by Lauren Baker
We had such an amazing experience from the start!! It has been an almost year-long journey since I first made an appt with Alessandra to try on rings. My fiancé wanted me to go by myself to get an idea of what I liked without other opinions. Alessandra was so patient and kind. My now-husband went with me the next time and got some ideas. He worked with her and the team to pick out a gorgeous engagement ring. I get compliments on it constantly. She also helped us pick out our wedding rings, providing sound advice along the way. I purchased a small pair of earrings in the days before our wedding to go with my dress - they have transitioned beautifully in to a daily-wear piece. They helped to repair an intricate family ring that was badly damaged from years of neglect. I cannot say enough wonderful things about the whole team there, and we are so glad to have found a place that is honest, welcoming and local.
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February 2023 by Michael Saad
Derek and the team at the Rochester location provide outstanding customer service. My wife and I have made several purchases throughout the years. We recently worked with them to design and create a custom mothers ring and have several family heirloom pieces resized. The craftsmanship is excellent and my wife consistently gets compliments on her jewelry pieces. Great place for custom jewelry, watches, and purchases for special occasions.
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January 2023 by brandon shaya
This is my go to spot for jewelry and watches but I’ve also purchased pens and a wallet here. You can purchase these items anywhere for the most part but the staff is what keeps my wife and I coming back.We came to learn the names of the entire staff and they go out of their way to be kind and helpful without ever pushing us into a sale.I’ll be a customer for life thanks to Matt and company. I’ve sent all of my friends and family here and they have never been disappointed.I would give this Lucido Jewelry more stars if I could.