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“I have a monthly delivery scheduled for my granddaughter who is going through chemo treatment and it has been such a blessing for her. She is almost 2 1/2 and it just brightens her month . The bouquets are GORGEOUS !! Thank you thank you”
“I go to Uncle Luke's for my starts EVERY YEAR. They always have a huge selection of veggies, and things that can be a little harder to find like potatoes and onions!”
“Wonderful experience from start to finish! While waiting for our fence to be installed, Westlake was flexible and per my request, rescheduled my appointment three times, at times with very little notice. Crew was on time, professional, and did a great job! Project leader was very helpful, communicated wonderfully, and went above and beyond. Definitely recommend!”
“"I recently visited Home Depot and had a fantastic experience. The store was well-organized, making it easy to find what I needed. The aisles were clean and stocked with a great selection of products. The staff was friendly, knowledgeable, and ready to assist. Overall, it was a smooth and enjoyable shopping trip. I’ll definitely be returning!"”
“Taking care of some of the victims of high heat. Even the "leftovers" this late in the season are safe to buy at sale prices here. No bugs...spider mites etc. They will flourish once transplanted. Replacing March pansies with fuller, brighter yellow wave like petunias.”
“Clean store. Occasionally it takes time walking around to find someone on the floor to assist you but whenever I have found that person they've always bent over backwards to help me. Anytime I've had to go to the customer service desk for questions, returns, etc. they have went above and beyond to assist me at this store / location. Thank you Lake Orion Home Depot!!”
“Did a couple loops of confusion in the lighting department but was relieved when Georgette saved the day and helped me with exactly what I needed! Reccomended another great attachment, too!! Her kindness made the trip worth it and then some. ??”
“I had such a nice, small town experience this last time I went. Andrea, the store manager was EXTREMELY accommodating for me. Cindy and Robert in customer service were so so helpful and friendly. I went in the store very last minute to rent a truck or van. They offered so many helpful options to meet my ridiculous timeline and request. I could not be more thankful for how they treated me and really expedited the whole process. They made renting the truck a breeze, would 100% rent from them again.”
“First time I have visited Gramma's Gardens and was pleasantly surprised at all the beautiful and well cared for flowers and plants. Larry, the owner, was very helpful and informative. Purchased 2 very pretty bouquets. Will definitely return.”
“Mio was a pleasure to work with!! I appreciate the assistance with our Online Order, Mio went above and beyond and I greatly appreciate their patience and assistance.”
“I ordered a leaf blower online and received it the same day, unfortunately the battery was missing, I called customer service and they referred me to the store manager and this guy. He was very nice. He asked me to send some pictures and less than an hour later I had a new box delivered to my house and they took the old blower back to the store.
Thank you so much Mike Kerzinski
Assistant Store Manager in Marketing
Rochester Hills Home Depot, HD2727”
“Got a great help with a good smile at garden exit. He even offered to help lift those 40lbs top soil into my car which I declined, he offered to return the special cart which I'm grateful.”
“Ray Brandon and Cliff are always very helpful to get you whatever you need. And if they don’t have it they always order and call when it comes in. Great service.”
“I bought two big potted inpatients for my very shaded porch and one is not doing well compared to the other. Both were watered on Friday and today, one is very wilty looking. The price was so much cheaper than English Gardens which thr same planter was priced at $52.99 So of course, Home Depot was way less expensive at $18.99. However, if one plant dies, well them it won't be quite as inexpensive.”
“Great customer service! Especially the returns department. They are very fair and quick and always have a smile on their faces. In every department I am immediately greeted with "can I help you find something?". They always are in stock.”
“Outstanding Customer Service from Wanda.
Recently, I ordered a glider from the Home Depot website. Upon pickup at the Rochester Hills, MI store, I noticed the box was torn on one corner, and the unit's leg was slightly scuffed. After unboxing, I discovered the frame was bent, likely due to forklift mishandling.
I returned to the Rochester Hills store, where I was assisted by Wanda, an exemplary customer service representative. After explaining the situation, Wanda showed genuine empathy for the inconvenience I experienced. When I expressed my desire to reorder, she suggested I place the order via my phone while she phoned Home Depot's customer service for website orders to ensure the replacement would be satisfactory.
As Wanda processed my refund for the original unit, she went above and beyond by calling Home Depot's central customer service. She meticulously explained the situation, emphasizing the extra effort required on my part – from pickup to unpacking, repacking, and returning the damaged item. Wanda's primary concern was preventing a similar occurrence and arranging for the new glider to be shipped directly to my home.
Although express shipping wasn't possible, Wanda's persistence resulted in a price adjustment that wouldn't have been offered without her excellent advocacy. Impressively, even while assisting me and navigating on-hold times on the phone, Wanda efficiently multitasked, helping other customers in the store.
Wanda exemplifies the ideal customer service representative. Her dedication, efficiency, and genuine concern for customer satisfaction not only resolved my issue but also reinforced Home Depot's reputation for outstanding service. Employees like Wanda are the driving force behind customer loyalty, making the extra effort to shop at Home Depot worthwhile.
This experience has solidified my trust in Home Depot, and I'm grateful for their commitment to resolving issues and prioritizing customer satisfaction. Wanda's exceptional service has ensured that I'll remain a loyal Home Depot customer for years to come.”
“Too bad, I can't give Home Depot 6 stars! Here's why: Today, I was in need of a garbage disposal, (Initially dealt with another major supply store, but sadly, due to several weeks of ongoing issues with miscommunication and lack of inventory, given reassurances and awaiting phone calls to fix the matter, I decided to get a refund and take my business elsewhere.) Hence, searched online, picked out a Badger 5 / 1/2 HP product to purchase. Contacted Home Depot Rochester Hills service desk, spoke to Mike K, who connected me with Beth (Plumbing/Kitchen Dept.) Beth not only helped me locate my requested product, she also pulled another comparable product to allow me a secondary choice along with product pricing, she immediately set up a Home Depot service person to contact me for my garbage disposal installation, and was able to pay for it right over the phone. She reassured me, that she would pull both disposals, set them on a counter, and instructed me to go directly to Kitchen department for pick-up. To my surprise, approximately, 30 minutes later, the Home depot serviceman called me, set up an appointment to install my garbage disposal, today. Mind you, I was just getting my shoes on to pick- up the disposal. Of course, I made an appointment as soon as I was able to pick up the disposal. Beth kept her word, when I arrived at the store, that's exactly where I found the disposals setting; at the Kitchen counter showroom. No time to waste, the Badger 5 unit was my choice, so, I proceeded to walk to the service desk where a very nice cashier, quickly assisted me on my purchase. Finally, got home and to my amazement, my husband was waiting at the door, laughingly, grabbed it from me, to hand to the serviceman Stanley, who was there in the kitchen ready to install. Wow! He had actually already removed the old disposal and awaited the new one, in the time that I was coming home from the store. Wow! Home Depot and their serviceman were totally on the ball today! My husband and I are very satisfied customers, impressed with Home Depot's fast and excellent service, and highly recommend anyone searching for great service to go to Home Depot in Rochester Hills. Thank-you Home Depot employees: Mike K, Beth, Stanley the serviceman, and all others who assisted me and provided OUTSTANDING service.”
“Got a great help with a good smile at garden exit. He even offered to help lift those 40lbs top soil into my car which I declined, he offered to return the special cart which I'm grateful.”
“Matt and Maddie helped me 6-25-25 with my return. I had some trouble finding my receipt and they were able to access my card account and help me get the issue resolved. So happy I don’t have to haul that entry door back and try and dig up the receipt. They went above and beyond what was necessary. I love this location and all it workers. I shop at many locations and I love this one the best!! Thank again for the excellent customer service”
“The deck sander I reserved was to small but fortunately they had a bigger one available. Except for their new POS ( which is a pos or just 1st day troubles) everything went smoothly. The staff was very helpful and knew their equipment. I rented from them before and will do so in the future.”
Nurseries And Gardening
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Nurseries And Gardening
Nurseries And Gardening
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Nurseries And Gardening
“Love this family operated business in my area. Full service nursery year round. Great people service oriented and elite status professionalism! GREAT place for everything Christmas too!”