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March 2024 by kim rodman
Was sent there by my insurance adjuster to fix a commercial van. I asked Serra not to take the van until they had parts in hand because it was a working van with a contract. I was told, "No problem." They had the van for 12 days. I called to check the status and was told they couldn't fix it. If I hadn't called them I think it would still be sitting there jmo. The next collision shop told me that Serra quoted it at 200 hours of labor. Turns out it was done in two weeks. Serra was going to screw me big time. Glad they couldn't fix it and hold it for 5 weeks. I would never recommend them to anyone. They really didn't care that I was losing money for my company.
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December 2023 by Colin Burns
Dropped my car off for body work after an accident and they estimated it would be there for 2 weeks. They finished it in less than a week and it looks better than it did before the accident!
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November 2023 by Drew W.
Fabulous work on restoring my Acadia's lid gate and rear fascia to new condition. Job was covered on time as well.
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July 2023 by kt
The receptionist lady was so helpful! They called me and informed me that there was 14k of damage and that they couldn’t fix it because the damage exceeds the value of my car. My insurance gave me over 15k for it.
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March 2023 by Patricia Humes
Great experience, the work done on my Mercedes Benz well done. Great staff??Service: Body & Trim
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January 2023 by Kameka Hayman
Great body shop
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November 2022 by Joshua G
They did such a great job fixing my 2019 Chevy Trax. Car looks brand new. Did a great job detailing it before pick up as well. If I ever need more work done I definitely will come back or recommend their service to anyoneService: Body & Trim
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June 2022 by demetrice Shorter
Pleasant experience.
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May 2022 by ABU Julian
Highly recommended they worked on my 2021Ford Expedition they replaced 2 doors side step new rim and did a better job than the factory keep up the great work. ? ? ?Services: Body & Trim
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May 2022 by Benzy
Good service but a little slow
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May 2022 by Emilio Johnson
Did awesome job fixing my front collision. However, the reason for 1 star is my vehicle came back with windshield damage. Partly my fault for not having a blade on my windshield wiper. I dropped it off with the windshield wiper up to prevent damage, when I came for pick up the arm was down on the windshield. it seems someone carelessly dropped the arm down on windshield causing the damage. Now I have to come out of pocket. I called to figure out some type of resolution but that person didnt provide much help for me. Unfortunately, I don’t have a before picture of the windshield. Very disappointed.
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May 2022 by Amy garbacz
I called explained my car was hit and I have a claim number talked on the phone with a Lisa told her who my insurance company was, I already explained I have done nothing so far for the claim. I was told bring the car up we can do an estimate and order the parts and fix it when they came in. I drove 35 min there was told to fill out a form. I filled it out and then sat there patiently for 15 min. A large bald man finally turned around and said do I have a claim from all state? I was confused because that's what i thought I was there to do. He wouldn't even look at my car. It seemed like the second I walked in I was bothering them. I asked before I drove there were they overwhelmed with cars and the lady said no bring it right in. Well don't bother they must be to busy. I will not be bringing my car there again. It was just an awkward experience and a waste of time.
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June 2021 by Robert Lovell
Great service
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May 2021 by Nikki S
The staff was very polite, I took my car for a collision repair and unfortunately they couldn't fix my car and sadly wouldn't even fix it cosmetically which was a bummer. But they were very nice.
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June 2020 by Jonas Halonen
I'm currently working with Serra Collision to fix my F-150. They have been extremely helpful and pleasant to work with - they took care of everything with AAA.