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December 2023 by JustYourEverydayGamer
Terrible service.. My car has had problems starting for about 2 weeks now. Even when up to temp. I went there to get my battery and starter tested because I know they do free testing. I walked in and greeted the clerk and simply asked “Do you think I could get my battery and starter tested real quick if you don’t mind?” I was met with on of the worst answers possible. “Sorry, I’m the only one here and don’t know how to do the tests.” HELLO?? How do you advertise free testings and then hire employees and don’t teach them how to do the tests and let them work alone. Absolutely unprofessional and unacceptable.
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September 2023 by Katelynn Bailey
I was stuck in a very tough spot with no A/C on a crazy hot day and couldn't get it to charge myself. I stopped here and went inside to plead with the young man (Gavin) behind the counter. I told him I'd even pay him to help me figure it out, and he assured me he would help out free of charge. While there wasn't any fix to be had, he was still kind and helpful and offered me reassurance, and I truly appreciated his help.
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September 2023 by tony poynter
The two employees that helped me change my battery today were great. I couldn't have asked for better service.
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September 2023 by Kimberly Carew
It is rare they have parts in stock for common vehicles. The staff isn't knowledgeable about vehicles. At least they don't act like it. ?♀️
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August 2023 by Kari Hady
I ran up to AAP when I started to get an ominous message from my car that said my power steering was reduced when my car stopped at a red light. Google said it was the battery and the battery was 5 years old. The battery is actually in the trunk of my volvo and required a few steps to get it out. Gavin did this and was awesome! He didn't lose patience when I totally would have.
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July 2023 by Joseph Garbini
Had to replace battery on my Odyssey. Alexandria was super helpful, walked me through my options, and got me out the door quickly so I could hit the road again. Great customer service, quick and easy, 10/10. Will definitely go back if I ever break down at the Rockford Saturday market again!
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May 2023 by Emily Bushway
After accidentally posting my review on the Rockford Illinois page, I will post it here as well ? Alexandria was amazing. She really took her time with me and replaced my battery. Wonderful service!
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March 2023 by Carolyn Schroeder
Gavin was a sweetheart.He helped me put on my rear wiper blade and license plate frame.I'm a senior citizen with some physical challenges and it's difficult for me to do these kind of things.His Grandma is a lucky woman.???
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March 2023 by kay b
Staff are very helpful, usually most common parts are in stock. Good prices especially with rewards. This is almost always where I go first for parts.
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January 2023 by Debby Clingen
Needed too replace back wiper arm on my pilot .. They were the only shop i could get it from . Very friendly and helpful associate . he replaced my wiper arm for free
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December 2022 by John Abrigo
Easy to find products,people are great.
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November 2022 by Paul Niswonger
This is my place of employment with a good atmosphere great customers and great co-workers.
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November 2022 by Donna Lynema-Buchanan
Knowledgeable And Helpful StaffBoth times were on a weekend evening
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September 2022 by Theresa Holcom
Allwd ahead of time, got right through with questions answered and went and picked up what I needed.
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August 2022 by Amy Stump
Angela and Greg went above and beyond to check my battery and replace it. They were kind and attentive. They are great people who truly care!!! Thank you for the excellent service and the assurance my vehicle is again dependable!