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January 2024 by Jason Scholten
Staff is knowledgeable. Great servixe
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May 2023 by David Scherer
A very awesome place great people and they even delivered my part
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February 2023 by WILLIAM CORNILLIE
Incredible service and hospitality. Broke down on the highway and did everything they could to assist me in getting going again.
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January 2023 by Mac Bower
Thanks to Chris and his group of parts professionals here at Auto Value on 14 mile in Rockford .This is what a real auto parts store is supposed to be like. Experience, knowledge and amazing customer service!!Shop local here! I feel like part of thier family since I switched from other places that don't care who you are.Kinda like in the Alabama song:"Where they know you by name and treat you like family "Thanks
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January 2023 by Ben Cross
Great service from the guys at auto value. Broke down getting of 131, headed home from work and they came right through with the parts I need and even lent me the tools to get the job done. I strongly suggest bringing your business to these guys they got me home to my wife and 2 Month old baby and couldn't show appreciation to then enough.
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December 2022 by Jason Stephens IV
Chris is a wonderful and kind guy who's is always willing to help even if you don't know what your looking for.
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October 2022 by Chris Chaffee
Excellent customer service.John diagnosed my issue, gave me part options based on quality and price, and allowed me to use some tools to get me back on the road. I would have missed my daughter's crosscountry meet without John's help.
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August 2022 by Brandon Kalbach
I can’t praise the manager and employees enough at this location. I blew a brake line 3 miles from the store and was in need of parts to repair my vehicle. This was the closest auto parts store from where I am and I am so grateful they were. Not only did they help me with the parts, they allowed me tools and offered to answer any questions while I was working on my vehicle in the parking lot. They allowed me to wash up in the store and were so polite. God watched over me today and I thank these genuine people for their help and compassion. They have a lifetime customer and supporter from me.
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July 2022 by Barb Meyers
Auto Value in Rockford Mi. helped me out today. I bought a wiper at a different store and had problems installing it and I stopped there and they installed it for me. I felt that they went above and beyond because the wiper was not bought from their store.
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February 2022 by Hayley Owczarzak (HayleyShay)
By far one of the best kept secrets in Rockford. Selfishly, I debated even posting a review, only because if everyone knew how phenomenal this auto shop was, everyone would start coming here.From the moment I called in, I was well taken care of. I couldn't start my truck, they assisted me with the jump and then installed the new battery I purchased from them. Not only are they competitively priced but their products are top quality. Their customer service is superior to none. Thank you, John for all your extra help and going above and beyond for me today. I will be back :)
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February 2022 by Bob Hakken
I was northbound on US-131 earlier today when all of a sudden I felt cold air coming out of my floor vents and my oil and coolant temp gauges started going haywire. I ramped off at 14 Mile and turned left heading for the Mobil station on the west side of the expressway. When I pulled to a stop and got out to check, I saw the expected dripping of what was left of my coolant. I tilted the cab of my ‘09 Freightliner Argosy and quickly found a 2 inch long split in a heater hose. So I pulled out my friend, Google Maps, and searched Auto Parts. With great relief I saw that Auto Value was just to the east of the expressway. I gave them a call, explained my situation and asked if they could bring me a 4’ piece of 3/4” heater hose, 2 hose clamps and 6 gallons of nitrite-free antifreeze. The gentleman that was helping me said “I am new here, so let me check with my boss to make sure we can do that. At the place I used to work at, we couldn’t take product to retail customers. We had to tell them that they needed to find a way to get to us.“ when he came back on the line, he said it was no problem and proceeded to finalize my order. I started taking apart the old hose connections and before I was even finished, there was the Auto Value truck with the goods! Ten minutes later I had the new hose installed and the cab back down. I started pouring in the antifreeze and realized that I had not specified premixed and they had brought me concentrate. Since it was 14° out and the engine was cold enough, I put 3 gallons in and made the short drive to their shop. They let me fill the empty jugs with water in their back room so I could get a 50/50 mix in the radiator. When I was all done topping off, I told them how appreciative I was for their help and great service. Being a business owner, I was really happy to hear one of them say “Well, that’s what we’re here for, to help people solve problems!” As I drove away, I thought to myself, they just saved me a minimum of a $500 tow bill. Thanks for the great service, guys!!
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February 2022 by Elisha Steffensen
I called to get license plate screws for my son's car, not really sure what he needed or tool, the employee gladly helped him with getting plate on. Very appreciated. Great service!
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February 2022 by Dan Giedeman
I only went in to buy a very small item, but I got great customer service!
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November 2021 by kai w.
These guys really were awesome my belt came off and they got me the right fix and called mechanic to come out and fix right in the parking lot! Really awesome great team here! Very understanding and helpful and very quick at finding the issue and repair needed!
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November 2021 by Liz Elder
Chris the manager helped me out so much. My battery was dead and he changed it out for me....so appreciate the customer care! I was clueless on how to do this and my husband was out of town.
