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April 2024 by carstar 76
This is no longer a Carstar shop
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February 2023 by Debra Smith
Great service Fast service by getting my car in and repairing it. Service dept kept me informed on progress several times. Definitely recommend this business
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May 2022 by Joel Catts
Came in with a repair amd received the best customer service! The shop went beyond to help me and was very informative.
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August 2021 by Jennie DeLonge
I got rear ended at the end of January and brought my car to Star. Everyone was so nice and welcoming to us, helping through the process. The repairs took longer than expected but they kept me updated throughout the process and gave us some free car washes for the delay. My car was impressively clean when I got it back. Thanks Star!Service: Body & Trim
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August 2021 by tiffany lewkowski
Dan and his staff were very helpful. Stopped in to have them look at my windshield (it had some "grease" like substance on it). They were able to clean it very quickly. Appreciate this kind of customer service and love supporting a local, family owned business! Thank you
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July 2021 by Shanleyhan
We had some damage to one of our vehicles. Star was recommended to us by several people in our area. I called and the person I spoke to was great. He reassured me that they could get us taken care of. The next morning, I stopped in to get a quote. When I walked in to the office, one of the gentlemen asked if I was there to rent a car. I said I needed a quote on some body damage. I then stood there while he chatted with someone else (I'm assuming another employee because it sounded like a personal conversation) for several minutes. Once they finished talking, he came over and started helping me. I explained the situation and that we wanted a quote as if we were going to file a claim and another as if we were not. I was very clear on what items we wanted to fix and said that we did not need to quote fixing everything because some of the cosmetics don't matter to me and I know that they would be enough that the car would be totaled out.He set a good timeline for me and got me the quote the next day he was in. The quote was for repairing every piece of damage including something that I told him was not from the accident. I ended up calling to get clarity on the situation. He told me that the quote he gave me was for if we filed a claim, which is why he included everything. I understand his thoroughness, but I had been clear that if we had to repair everything, we did not need to quote it because I would not repair it. I asked if he had a quote prepared for us if we were paying out of pocket, as I had requested. He told me that I just needed to take $3 off the labor cost per hour. I told him that the quote he had given had a lot of items I did not request and was not clear on some of the items, so I could not use that to figure out what the cost would be. He then explained to me that it is tough to give an accurate quote because using aftermarket parts means the price can change and that he could not get me in until some time in July.This all happened on June 14. I told him I wanted to get on the schedule, but needed a quote for the items we wanted to repair. I reached out last a week ago to follow up on when the repairs would be scheduled and if he had the updated quote. I have still not heard anything. This morning, I reached out to another garage for a quote. I spent less than 10 minutes with them. In that time, they were able to get me on the schedule with a clear timeline of when the repairs would be done. They gave me a quote, to the penny, and the quote was almost $2000 cheaper than what I received from Star.I want to believe that this was just a bad experience, but it feels like someone tried to take advantage of me. I can't know for sure because I never got an updated quote to compares apples to apples. It has been almost a month since I first reached out to Star and I still have no concrete information. In less than 10 minutes with another garage, I got what I needed and the repairs will be done within a week.
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July 2021 by Erik DenBroeder
Unfortunately I have had to use Star of Rockford a few times in the past year. The extremely FORTUNATE part is their level of service and customer care. I have had nothing but great experiences with them and will be a dedicated customer. They are easy to deal with and provide quality workmanship. I highly recommend using Star of Rockford.Service: Body & Trim
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April 2021 by Terri Van Scheltema
They repainted my side view mirror. Did an excellent job, extremely customer oriented and friendly. I would highly recommend.
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April 2021 by Susan Feikema
Great service with great communication along the way. I would highly recommend this business.
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April 2021 by Susan Taylor
Unfortunately, we have needed body repair on our vehicles too often, but Star of Rockford is always where we go! Great staff and easy to work with. Kyle goes above and beyond to make things right. Highly recommended!
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March 2021 by Jennie Bander
I got rear ended at the end of January and brought my car to Star. Everyone was so nice and welcoming to us, helping through the process. The repairs took longer than expected but they kept me updated throughout the process and gave us some free car washes for the delay. My car was impressively clean when I got it back. Thanks Star!
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March 2021 by C Implom
Everyone here is friendly, welcoming, and attentive. They were easy to get ahold of and quickly got our vehicle in for repairs, while also securing us a rental. They completely handled the insurance and I barely had to speak with anyone at Progressive, which was nice. I was kept in the loop on the timeline of repairs and they stuck to their initial estimate of when the car would be ready, even though they were slowed down a little by my insurance company. They took a frustrating process and made it all so easy and run smoothly. I’d highly recommend Star of Rockford for auto body repairs- you know you’ll be in good hands with them.
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February 2021 by Joe Lyonnais
Very professional, great communication about work being done. Excellent work done by their body guys. Would recommend them to anyone. Got my truck back looking good as new
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January 2021 by Joel Jefferis
Great service. They kept me well informed.
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January 2021 by Ryan Ferris
Very professional group of people. Timely and very responsive. They did an amazing job keeping informed with the progress of the repairs on my truck. They only had to fix the bumper and a few other minor things.....but they washed it and cleaned the inside of my truck!!! Top notch service. Not that I’m looking forward to another accident.....but I will go back to them in a heartbeat. I highly recommend them.
