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November 2023 by Andy Fowle
This is the best place to take your car. They are genuinely nice guys who know their stuff! Very accommodating and convenient. Thanks river valley auto for all the work you’ve done for me.Service: Tires
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November 2023 by Abi Wielontek
We were out of state for a concert and ran into some car troubles. The guys were able to get us fixed up and on our way back to Chicago very quickly. Even let us hangout in the lobby with our pup so we didn’t have to pay for an additional night at our hotel.Services: Steering & suspension repair
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July 2023 by Morgan Holliday
Honestly used to like coming here, pricing was fair and they had usually done a good job on my other vehicles. I brought my Chrysler 200 in to get my airbag light fixed. I had previously gone into a shop and had the machine plugged into it and they told me it was the drivers side seat. River Valley claimed it was the passenger seat. I told them okay, if that's what you believe but I was told otherwise then go ahead. They "fixed" it and it was off for a few weeks before popping back on. I brought it back in, and at that time they had tried to charge me AGAIN, for them to fix their previous work. They had said they were sorry and didn't wanna lose a customer, so they "fixed" it again and it is currently back on for the 3rd time now. Called and left a voicemail, and sent texts and have not heard a word back about what they are willing to do to make things right. Would definitely not recommend their services and will not be returning.
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June 2023 by Schrie Scanlon
The guys were very professional, energetic and extremely helpful. My brake caliper needed a bolt. They got my car in right away, and tested the other side too.Service: Auto brake repair
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May 2023 by Dan B.
I have used them 5 or 6 times. Always answers the phone, very professional and extremely well priced. They often get me in same day for minor items. I have not had a regular mechanic shop that I am more pleased with than River Valley Auto.
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April 2023 by Kyle Rackiewicz
The service and follow-up at River Valley Auto is exceptional. More importantly, they are very competent and trustworthy! I won't take my vehicles anywhere else. Great people, great service.Services: Wheel alignment
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April 2023 by John Hayes
2015 Sierra, Was having issues with my Active Fuel Management system causing torque converter shudder. Scott was able to turn off the AFM and tune the engine. Talking with the guys in the shop, they were all very friendly, knowledgeable and helpful. I don't live in the area, but if I did this would be my garage. Bonus.....walking distance to Herman Boy coffee shop.
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February 2023 by Annemarie Lebioda
One of our cars has needed a ton of repairs since we got it, and these guys have been so great taking care of everything. Normally mechanics will patronize or ignore me, but these guys are different. They are so patient and responsive, and have always taken the time to explain everything and help me understand exactly what repairs were needed and why. I highly recommend them for honest, fair, and timely work!Service: Engine repair
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February 2023 by Jordan Little
I would like to thank Scott, Pat, and Khiler for their amazing costumer service! They answered EVERY SINGLE one of my questions with precise knowledge and detail! These guys are the ones you want working on your vehicle! They picked up my every phone call! I will definitely recommend them to anyone with vehicle issues!! Thanks again guys!
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February 2023 by Jovan Birge
Khiler and Scott are great asset to this company they were amazing great service they fixed my Volkswagen and it works great it feels brand new I couldn’t be more happier great customer service aswell highly recommend !Services: General repairs & maintenance
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December 2022 by Carmen Vannoord
Thanksgiving week I took my car in for a brake issue only to find out something much worse was happening. They fixed it in a day and the price was more than fair considering the issue. Give these guys a call they are great.
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November 2022 by Jon Cardinal
Hands down some of the best mechanics, great group. They stand by their work and get things figured out. Been using them for years and take both our vehicles to them. I recommend them all the time.Services: General repairs & maintenance
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October 2022 by Annetta
My exhaust broke when I was in Rockford from out of town. I had no idea where to have the car towed since I didn’t live in Rockford. I picked River Valley because it was the closest and crossed my fingers that it would be an honest place. VERY pleased with the service, communication, and workmanship. I would highly recommend for your car needs.Service: Exhaust
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August 2022 by Lynn Schmoll
Customer oriented, honest, friendly and good workmanship. I always feel confident taking my car to them for service.Services: Brakes
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June 2022 by ML Botma (MLB)
They diagnosed our vehicle issue (valve gasket) and had it fixed in just 1 day. They did not do some assumed work they quoted me for because they said once they got in there they saw it didn't need it. That is honesty, folks. They have earned my trust. On top of that, these guys are so nice and personable. Highly, highly recommended!Service: Engine repair
