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March 2024 by Clifton Brown
The best Verizon store I've been to hands down. I would've given them 5 stars but there was a little mishap which thankfully they solved quickly after I pointed it out.
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March 2024 by Melissa McGraw
Jett and Drew are fantastic to work with. Always very helpful, professional and provide great customer service!
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December 2023 by Matt Ruchty
I was attempting to transfer a business # from AT&T to my Verizon personal account. I can't tell you how fantastic and patient the guys at the store were. Jett was great, very helpful and knew his stuff. The situation was a little different so he had to really work hard to find the correct solution. I would highly recommend working with Jett and Drew at this location. Thanks again for your help!
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September 2023 by Lindsey Schader
I went in at 6:30pm, a half hour before close. I had switched from post paid to prepaid and my phone lost signal. Had no service. Drew stayed an hour after close to help me get my issue resolved. No complaints. Great conversationalist. Got my issue resolved. Wish all customer service was like I had. Drew deserves a raise and a gold star!
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September 2023 by Aaron “DesolateBurrito” Sweet
Drew and Jett are amazing and willing to figure out any problem you have. Definitely worth the wait if you have to... these guys know their stuff.
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July 2023 by Bruce Duncan
I came in to Rockford store for new phone. Was served by manager named Jett. Very kind considerate man, very knowledgeable about products and services. Was exceptionally helpful about my needs and I am very pleased with my new phone and the service I got from Jett. He was outstanding.
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July 2023 by desiray sadler
Jett was AMAZING! We went to the Greenville location and got nowhere for over an hour. Jett helped answer so many of our questions and helped in every way he could. He was very helpful and the only one in the store. I won’t go to any other Verizon store after my encounter at this location.
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May 2023 by Brian Sheldon
Come to this location, it is awesome. Ethan and Jett were wonderful, they took great care of me and my dad and answered all of our questions. They were very patient. This store rocks.
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January 2023 by Justin Wiseman
oh your service is so poorYour customer service is a choreYour network never works, no matter how hard I tryIt's like you're trying to make me cryYour rates are too high and your coverage too lowCalls drop out and data speeds slowYou don't care about your customers and it showsIt's no wonder why you get such low reviewsoh your service is a jokeYou should really take some time to have a lookAt what other companies are doing rightSo that maybe you can put up a fight.
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May 2022 by Glenda Kilpatrick
I wandered in after having a bad app take over my phone. Jared was kind, didn't make me feel silly and promptly fixed the phone! He even walked me through it so I could handle it if it happened again. I was afraid that since I didn't buy the phone at this location, they wouldn't help, but this was not the case. Jared gets my highest recommendation! Top notch customer service!
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March 2022 by Stump C
Ethan was fantastic. Helped me get a new work phone then helped me get it set up and protected. Best cell phone buying experience I have ever had. Highly recommend and will be back if I need anything else.
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February 2022 by Eli Johnson
I worked with Jared and Ethan with great success. All my questions were answered and they earnestly sought to help me. In fact, Ethan even stayed a bit after closing. Very satisfied.
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February 2022 by Nathan Cordes
Bought a new iPhone from the Apple Store yesterday. Wanted to move my current cell number to the new phone. The nice Apple sales/tech tried to set up the new phone without moving the SIM card from the old phone to the new by making use of something called an electronic SIM. It didn’t work, and I was out of time. Both phones remained unable to receive or send calls or texts, even through WiFi, yet Verizon online wanted to send me a verification text before they would activate my new phone. So I went to Russell Cellular (Rockford MI) this morning. Jared Daldos solved the problem in about 30 minutes. He knew all the tricks. He charged me nothing. Jarod gave excellent customer service. He gets my highest recommendation.
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January 2022 by Jim Hollingsworth
Bought a new iPhone through this store. They would not ship to my home so I could activate. When I got to the store, they would not give me the phone saying they had to activate. A week later I got an email saying I signed up for some support plan which was never presented to me and For which I didn’t sign up. This store is unethical and has underhanded business practices. Go to another store or buy straight from Verizon/apple.
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January 2022 by Chelsea Billbrough
I dealt with both Ethan and Jarrod and had great experiences with both! Jarrod was quickly able to order me a new phone and had it there in 2 days! Ethan was super friendly, we had great conversation, and he was able to get my new phone activated and everything transferred over from my old phone so quick! Highly recommend going here! First thing in the morning is the best time too, no line!
