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November 2023 by Luka Petrovic
We arrived the day before thanksgiving to visit my girlfriends family. With in seconds of walking into the room we realized they gave us a room with unchanged sheets. The maids just made the bed after the last guest left but never bothered to change any of the sheets. They were covered in fresh miscellaneous stains. We took pictures of this. The room had a strange odor too. We immediately went to complain about this. When I started to explain the issues I was told to “stop talking” because the other guests who are about to check in can hear me, she then said she will have the room cleaned. I refused this and asked for a refund, she never once apologized once for the inconvenience or unprofessional nature of the whole situation. She then blamed us for not giving them a chance, as if what the pictures show isn’t enough she wants to blame us. She smirked and laughed under her breath at us condescendingly as she tells us she’s not a maid and it’s not her job. At this point I just got my money back and went next door. Terrible service. Will never visit again. Do not recommend at all. Olivia at the front desk is unprofessional and rude. Terrible customer serviceRooms: Unclean. They didn’t change the sheets of the last guests. It was covered in stains and disgusting. The room smelled bad tooNearby activities: Airport. If you consider that an activitySafety: Super dark outside at night and doesn’t look welcoming.Walkability: There is no where to walk to and you can not reach it on foot.Food & drinks: They have ramen and mac and cheese cups at the front desk that's it.Noteworthy details: Terrible customer service from the front desk. The maids left my room dirty from the last guests.
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November 2023 by Betty Knapp
I was given room 135. When I get there and I go to close the curtins, I notice the screen is a little cracked open. I tested the window and it opened. I looked for a way to lock it, but the lock was missing. I look for the phone to call the front desk and there was no phone in the room. I go to the front desk and say I can't stay in that room because it wasn't safe. I then was given room 319. I go up to the room. When I open the door, there is someone's suitcase and belongings in the room. I go back to the front desk and tell them and then was given room 301 with the promise of taking something off my bill. Room 301 was good and I went back downstairs to buy a bottle of water and was given it free. However, nothing was taken off my bill.
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November 2023 by ty mcdowell
We were located on the first floor and the staff made noise all night I don't know if the walls are to thin or the people were to loud, but it was horrible! Also the covers were dirty and they never came to empty the trash! We were told to put it outside the door but that didn't work! By that time we were leaving! Other than that it was great!
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November 2023 by Jason Wyke
If I could leave less stars than 1 I would. While the location to the airport was nice the hotel was disgusting. Very run down, extremely dirty, the smell was horrible and they still charged $100 for a night. I would not recommend this hotel ever1
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November 2023 by Ali Burck
As expected for an airport hotel. Room was decent, not too loud, only complaint was they didn't have the full breakfast service they advertised. I'm sure they usually do but it wasn't available the day I was there.
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November 2023 by Deborah LoCascio
This is our go-to hotel whenever we fly out of Detroit Metro Airport, only because it's so close to the airport and isn't as expensive as some of the other airport hotels. It's an older hotel that could use some deep cleaning (windows are filthy inside and out, spots on carpeting, missing section of bathroom tile molding and some small mold spots on ceiling/walls in bathroom), but the room and beds were clean, the gal at the front desk was very friendly and efficient, and we got a good night's sleep.
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November 2023 by David Day
You get what you pay for. The rooms are clean. The towels are plentiful. But the building is tired and in need of a makeover. Basic repairs have been left "unfinished" (like patches in the wall where towel racks have been moved). It is super convenient to get to the airport from this location. The rooms were quiet. The elevator was slow. The breakfast was basic, but on par with other hotels in this price range.
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November 2023 by Kelly McArdle Miller
***bed bugs ***Stayed 10/15/23 overnight for an early flightPros: close to airport; low price; included our parking for the weekCons: got bed bug bites even after we inspected both mattresses; breakfast doesn’t start till 6 am which didn’t help us (but it’s probably standard); the person above us in 228 got up at 3:00 am and walked around until we left at 5:45 am so we couldn’t really sleep; the shower curtain was broken so we couldn’t shower.Conclusion: not worth the money saved. Will have lots of work to do to get rid of bed bugs.
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November 2023 by yasir ahmed
Decent place, liked the flooring/carpeting in the room. Friendly staff, but I stayed for a very short time. No handle for towel in the bathroom. Some noise outside room during the night.
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October 2023 by Karen Jones
Stayed here for the park n stay for flights. The lobby and staff were great, the rooms and hallways not so much...carpets were gross, the lamps were falling apart and discolored and the windows were cracked and mold all over the bathroom ceiling.
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October 2023 by Karolynn N
Quiet. Great people operate this place. ONLY downfall was that our room needs new floors/ carpets. mold in rug fiber outside bathroom.Rooms: carpet in our room needs replaced as to eliminate hidden mold in carpeting.Walkability: easy walk to convenience store for late night snacks.Food & drinks: hot breakfast provided.
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October 2023 by Stephanie M. Proszkow
Room was ok. Initial issue, door was unlocked and left ajar for cleaning manager to inspect room before check in - I arrived after 3:30pm, so that should have been already taken care of.One of the storm windows wouldn't close all the way, the screen was bent, leaving a gap for bugs, etc. to come in (did mention both issues to front desk, and they were aware of the screen). Bathroom really outdated with inadequate lighting, and hallway had a musty smell.Very close to Metro Airport, which was a plus.
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October 2023 by Pamela Poag
Absolutely horrible front desk employees. Even the manager was rude and condescending. Room was old and worn. Drawers and doors were held closed with folded pieces of cardboard shoved into them. Will never stay here again. Phones did not work and had to beg a shuttle ride from Embassy Suites driver and walk rest of the way. Even called the 800 number and they could not reach anyoneat thedesk to send shuttle to airport to pick us up.
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October 2023 by cindi carver
Dirty. Food left in fridge. Bathroom floor dirty. House keeping did the least they could to make room appear presentable. Need to sign a waiver if you want to leave your car.
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October 2023 by Joshua Arndt
We travel out of town for work on the weekends. This hotel was very close to the company we were working with, numerous places for food, groceries, etc. We spend minimal time in the room due to work, so we're really only looking for a clean and comfortable room, and hopefully a half decent breakfast. The room has a broken AC so it was uncomfortably too hot to sleep in. So we opened the window to let some cool air in (which upon going outside that night, I saw most of the windows were open. So I doubt it was just my AC). The window worked but obviously we're close to the airport so you got to listen to that all night. There was visible mold growing all over the ceiling of the bathroom. Trash from the previous guest tucked into many crevices of the room. And the common areas carpet was destroyed and smelled of mildew. I was happy to see no signs of bed bugs (which I check for no matter what, not just because of what we had seen). And then finally the breakfast was below even a decent meal. And with the layout of it, just a handful of guests made it seem like rush hour traffic in there. I would say this place is ok if there's no other choice available within reason. But I wouldn't recommend it.
