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November 2023 by Sean Rodgers
Leanne was amazing. She helped me empty all my LBC boxes to DHL boxes. She did wat more than expected
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November 2023 by Halia Davis
Such a lazy and dishonest courier. I tracked my package as it was arriving and literally waited for it at home. Received a package not delivered "Incorrect Delivery Address" notification. No phone call etc. to even inquire. I don't think they even even attempted. Of course I cant modify my address on the site because it has a "no modifications made" popup every time I enter my address. Now I have to drive 40 miles away to pickup at the Metro Airport. Very unacceptable and frustrating to say the least. I get packages weekly and this is never an issue. Disappointed.
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November 2023 by Lexi Randall
Was supposed to have a package on a Monday, got no call, text, email, nothing regarding the fact that they “Could not deliver”. PAID $70 FOR SHIPPING ON A TINY PACKAGE BECAUSE IT WAS URGENTLY NEEDED. Contacted them and they said that the “address does not exist” I gave them the address (the same one that they already had) and the delivery was rescheduled for the next day. I was parked in front of my neighbors house when the dhl truck showed up (school bus was dropping off so i had to stop there instead of pulling into my driveway). The dhl driver stepped out of the truck, looked at the house, VISIBLY SHRUGGED AND THREW THE PACKAGE BACK IN THE VAN. The address wasnt “non existent”, the driver was just absolutely lazy. There was 3 other cars in my driveway, someone was clearly home if they needed to get a signature. I had to literally BLOCK THE ROAD to stop the truck and receive my package as it was already days late and urgent. The driver tried to play it off and was extremely disrespectful as well
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November 2023 by Fernando Davidez
Above and beyond service I had a difficult shipment and Diana was all smiles and super helpful. She even stayed after 7p to help me out.
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October 2023 by Kimesha Woodstock
Was having a very frustrating day as I ordered this package weeks ago and paid for express shipping to be here on time because I was leaving the country for vacation . Krystal was the only one that could help me and I really appreciated her help as I’ve called and spoke to many representatives but none helped. Thanks Again Krystal
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October 2023 by Tennaj Tennaj
Thank you Sarah! I don't often leave feedback ( positive or negative) but I couldn't help but to leave POSITIVE feedback for Sarah and everyone at the DHL service center located in Romulus, MI. There was an issue with paying for my label online so I went to my local DHL in Romulus and Sarah went above and beyond to make sure everything worked out perfectly! So thank you Sarah (and others) for all your assistance, I sincerely appreciated it!
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September 2023 by Jeff Kovacs
The staff at this DHL location just went way above and beyond to help me find a lost critical delivery item and then got it immedately dispatched before the weekend. Great Job . . . if I could give them 6 stars, I would.
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August 2023 by Al Manie
My DHL package has been on hold for about two days now at this center. The explanation was “severe weather”. It was bright and sunny the day it went on hold. Extremely ridiculous.
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August 2023 by Hassan Chbib
Amazing Maureen she’s very helpful and professional I appreciate you,you always doing great job
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August 2023 by Jake Calvaruso
Needed my package fast and they were so helpful. Didn’t guarantee but I did end up reciting it earlier.
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July 2023 by gerardo que
Even we arrived almost last minutes before closing she still accepts our package with a smile
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July 2023 by Stanley D. Williams
This was my first time using DHL outbound, and Maureen was very helpful.
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June 2023 by andrew C
We were not expecting the level of kindness, professionalism and helpfulness that Betsy provided. She made our whole interaction enjoyable and stress free.
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June 2023 by Joy Ariana
I live in an apartment community with secure doors on all buildings and package lockers for the entire property. The delivery driver just kept buzzing all apartments trying to gain access to the building. When that didn't work, they began beating on the door like they were going to break the door in. I got out of my bath, got dressed, and went to confront the driver just as he was driving away from the same parking lot that had the package lockers that they have a delivery code for.
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June 2023 by Sardar Wali Azmon
Maureen was very nice to me I appreciate her help, I had a good experience.. ♥️♥️♥️♥️♥️ to Maureen
