Pilot Freight Services

Shipping Centers
Hours: Pilot Freight Services is a delivery company that handles large items like TVs and furniture. Reviews indicate they provide good service with room for improvement to become excellent. Customers report receiving helpful text and email notifications about delivery status. Their delivery personnel are often described as good folks who are respectful, friendly, and super helpful. They properly do their job, sometimes going beyond requirements by helping to maneuver heavy items, bringing packages into apartments, and placing them in more accessible locations. Warehouse staff are also noted as friendly and helpful with loading. However, some inconsistencies are noted, particularly with "white glove" service. Instances include delivery teams using dirty gloves, not using shoe coverings in homes, and bringing in dusty packaging without cleaning it first. Some delivery timelines can also be lengthy. Their customer service receives high praise, with representatives noted as being the most helpful. They take time to track orders, physically locate items in warehouses, provide clear explanations, and offer flexible solutions like customer pick-up. The overall experience suggests that being proactive and calling directly can lead to very positive outcomes. Many reported issues may stem from third-party shippers used for final delivery rather than from Pilot Freight Services themselves.

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1. Romulus, Michigan