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February 2024 by Eric Duncan
When I saw the bad reviews I turned to my wife and said, "this isn't going to be good". Boy was I pleasantly surprised. I called to check on a shipment and get an approximate shipment window and if they could add my phone number to the order and have the driver call me on his way. Adria took care of all my requests and was very informative and kind along the way. The driver even called me earlier in the day of delivery to make sure everything was correct. I had a shipment come a week later and sure enough, Adria called me ahead of time to check on the inbound shipment again. It was way easier working this Roadrunner location that the Fedex locations I have dealt with in the past. Thank you Adria and thank you Roadrunner driver for the great customer service!
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February 2024 by Mark Edward
This is our first experience dealing with this company, but they truly did a great job!! Between the office contact in Romulus, Adria, and the driver who delivered our sofa, Fred; we were kept in the loop all the way. This came to our home in metro Detroit from Minneapolis in just 2 days!! Had no idea it would be that quick. The driver went the extra mile to help us also!!
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January 2024 by dave virgilito
This location has completely done a 360 in Customer Service. Would recommend this location for all freight shipments.
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January 2024 by Lewerren Washington
I am extremely pleased with the turn around of this company I will be sending more freight and recommending them to my peers thanks Roadrunner ?
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January 2024 by Darla Payton
JUST HAD MY CHAIR DELIVERED DRIVER WAS AWESOME AND THE OFFICE CUSTOMER SERVICE IS FANTASTIC ❤️‼️
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January 2024 by Laith Alwaaey
NEW MANAGEMENT NEW DRIVERS BETTER SERVICE ‼️
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January 2024 by p8u da Akinwale
OUTSTANDING SERVICE THEY’VE COME A LONG WAY
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January 2024 by Adria Akinwale
I’m extremely satisfied with the progress roadrunner has made with our drivers performance customer service and the environment :) we are striving to be the best here at Roadrunner and can’t wait to see the turn around in the future
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December 2023 by Noor sabah
Worst company ever
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December 2023 by Jeffrey Sutherland
First, I received my car exactly when they said it would be delivered. Condition was like it was supposed to be in. The driver, clearly a local contracted shipper, but he was very nice and unloaded the car perfectly. Is the Roadrunner set up questionable, yes. The national thing is cool, but your system sucks. The up selling pisses me off. The shipment could be better and the constant emails from EVERYONE in the company is annoying. But, they delt with the dealer 100% perfect. Did not damage my car. A little pricey, but I got what I paid for, my car delivered on time and not damaged. What else can you ask for?
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November 2023 by Douglas Shearer
I just saw a roadrunner truck throw their trash out the window going south on i81 in Virginia. Pulling trailer L60212
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September 2023 by JIM K
What a terrible experience. I purchased 3K in tires and rims and the driver left them at the curb. Didn't ask to sign anything. Dropped them and took off.
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June 2023 by Tionna Joy
I ordered a pedicure chair, spending almost 4K. RR was supposed to deliver my chair to my business yesterday. I have not heard from them. I keep calling And no answer I’m starting to feel scammed.
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June 2023 by Birdee B
The absolute worst freight company in the whole Wayne County area!!! They have Forest Gump for a terminal manager and a customer service representative who never answers her phone or never returns your call when you leave her a message. What little I am able to get a hold of her because someone else transfers me to her she is very rude!! They are the ones who keep damaging my freight!! If it were up to me I would be done with them but it’s the company I purchase my product from that uses them and I still can’t seem to understand why since my freight almost always gets delivered damaged!!! I don’t recommend using Roadrunner. They have very rude and unprofessional management and customer service.
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June 2023 by Tim Kass
DO NOT DEAL WITH THIS COMPANY!! VERRY DISRESPECTFUL AND RUDE! i was getting 3 Calls a day from them about shipping a car. I called the office back and respectfully asked the guy (Sean) to please stop calling me i have been getting 10 calls a day. He responded "YOU ARE RETARTED WE ONLY CALLED YOU 4 TIMES" and hung up on me.. Who talks so someone like that?! STAY AWAY
