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March 2024 by Monica Malone
So happy we bought Serta! Highly recommend! This company really and truly stands behind their product. We did have an issue, which was covered by warranty … but this was definitely not an ordinary customer service experience. Serta has an excellent warranty process in place, staffed with professional, friendly, knowledgeable people, to provide an excellent customer service experience. So knowledgeable and responsive from very first contact, high marks for Christian M. on The Serta Customer Support Team. Linda H. from the Warranty Team was extremely helpful in answering all our questions and explaining the warranty process thoroughly, to ensure the replacement mattress was perfect. Nichole M. from the Customer Experience Team made sure the order and delivery process went smoothly. Serta is well represented and the customer well served by this excellent team. Quick and efficient: start to delivery. Thank you Serta Team for many jobs very well done. The iSeries 2000 FM Queen is beautiful and absolutely a dream! When you know you have a quality product, you stand behind it. Highly recommend Serta: quality company making and standing behind a quality mattress!
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March 2024 by Daryl Gross
Absolutely the worst to work with for service after the sale. I have tried calling and the automated system has out me thru to someone in payroll. Call back and no one from customer service is available. You have to leave a voicemail. Done it before and no one ever calls back. Absolutely sad to believe that this is a Michigan-based business. This isn't how we do business in MI. I challenge anyone in leadership, that is a decision maker, to call and try to get someone in customer service.
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February 2024 by Tia Hang
The people are stuck up. Unwilling to hear people out don't buy from this place also overpriced.
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September 2023 by Jeremy Paull
Lmaooo! Terrible place. They hire dusties and felons. I guess I wasn’t criminal enough to last there ????? I’m getting my degree. Why would I take this terrible job serious? ??????
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June 2023 by Moe Jordan
Serta Mattress is by far the best brand you can buy. The manufactory company is also a great place to work..great wages, 401k plan for its workers, advancement opportunities, paid vacations, and an excellent work environment. You also won't find a better owner of any company in America! #Facts
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October 2022 by Amy Darnell
This Restokraft Tencel 7500 is the worst mattress. It has been rotated and flipped as instructed and still has a mound in the middle. It is very uncomfortable.
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August 2022 by Denis Deshaies
Open for reception at 7 a.m.
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August 2022 by Khalil alqaisi
This company is very bad. The people at the pick up place are so bad and lazy there is nowhere to go back to the door. I've been waiting for six hours
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August 2022 by Bsingh
No overnight parking very slow unloading..
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August 2021 by JX Rage
Great place to work
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August 2021 by Sherman Duhon
Limited space; mostly made for daycabs, so be prepared to blindside back or turn around in the area straight in to the back. Still may end up on the grass tho....also slow to unload so have at least 2 hours on your clock to make it off-site.
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August 2021 by Scilaw allaw Tariq Bey
Drivers should be aware of receiving a bill of lading and not a shipping slip for pickup and delivery of their merchandise.
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August 2020 by Austin Oteney
Love my new Serta foam Mattress I always sleep cool and comfortable.
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August 2020 by Curtis Land
Serta is my favorite brand and everyone at the store is extremely nice and very helpful! Highly recommended!
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August 2020 by Jason Hurry
This factory made my mattress and I couldn’t be happier! I highly recommend iComfort for your next mattress purchase!
