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January 2024 by Kevin Dilley
They called to let me know my prescriptions were ready and I got there 20 minutes after, and the Pharmacist on duty said they were closed and wouldn’t give me my prescriptions. I was just released from the hospital and he didn’t care! I will never have my prescriptions filled here again and I will tell everyone I know! Never seen anything like it! They are about as bad as McDonalds anymore!
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October 2023 by Ashton McDaniels
I never have problems at the pharmacy, but the new pharmacy manager is extremely rude. My mom came in to get my prescriptions and the pharmacy was closed for lunch, but she could hear the pharmacy manager complaining on her phone very loudly about the techs she was working with. The techs returned from lunch and had to ask repeatedly for the pharmacist to open the door to let them in, which she did, but then left the pharmacy and walked around the store on her personal phone continuing to complain about them loudly. All the time they waited for her to open the door, they had to hear her complaining about them. Very unprofessional. The techs at this location are very hard working. I will continue to get my medications for the time being but this lady is driving people away. My mom came back in and asked for the corporate number to which the pharmacy manager replied “why?” and sent her to the front. She knew why.
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October 2023 by Izzy White
Worst pharmacy ever. I have a special needs child who is 18 and can't talk and he cant write his name they asked him to sign and I said ma'am hes autistic and can't sign his signature. She said well hes over 18 he needs to sign you cant sign his signature for him cause he's over 18 hes just being stupid. I said EXCUSE ME HE'S AUTISTIC HOW RUDE YOU TREATED HIM LIKE THIS. IM GOING SOMEWHERE ELSE. They don't appreciate special needs who can't talk or write
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September 2023 by Nathan Oppy
Worst pharmacy in the state of michian. Never on time. Never have your prescriptions on time, they are jerks and they suck so bad do not go there they literally have three people working at all times and NEVER get your prescriptions ready and treat you like your less than a person. Literally a joke. Walgreens got my prescription ready in 30 minutes flat no problems
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February 2023 by Tonya Anderson
If I could give it no stars I would. Rob the Manager was very rude when I called to enquire about western union. At one point he said 'my my my" as if I was stupid after he assumed I was calling family fair liars because I wanted him to double check something for me. I will never go in there again.
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October 2022 by mark e ferrick
Ths Rite Aid store is exceptionally clean and has a very professional, friendly and efficient staff.
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September 2022 by Ellie Aurora
Terrible experience. Walked in and three workers were behind the counter. All looked at me and continued their conversation. No greeting or anything. Workers stood around and talked while I was slipping on the wet floors right in front of the register. The store was cleaning their floors that night, which is no problem, but puddles were all over the store. No wet floor signs were displayed. Not impressed. A year ago the store was spotless and the staff treated customers with respect. Can’t say the same under this new management.
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September 2022 by Kathy Ferguson
I’ve always been real happy with the staff at rite aid in Roscommon,but today I pulled up to the drive thru and Tiffany approached the window like I was bothering her.She has a very poor personality!I like coming to the Roscommon rite aid but if I have to deal with her attitude one more time I’ll go elsewhere
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August 2022 by Ray D.
Called with questions on Covid testing, person who answered (I assume the pharmacist) told me to hold as he was another customer, and ten minutes later that's where I still sat! Finally hung up. If testing was available, and appointment needed, there was no link to set up an appointment. Not helpful place.
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August 2022 by Sarah Theresa
The Rite Aid store in Roscommon, MI was a pleasure to visit!! The store was sparkling when I walked in, and I was Amazed at how clean and bright it looked. The woman who helped me today with a cute hat (that was at an amazing price) was really helpful and very sweet! Love this Store❣️??????????
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February 2022 by Lisa May Fredrickson
Terrible pharmacy. Called yesterday to confirm I could get a booster shot after work. Was told they were available and open until 8. Showed up at 6:30 and was told I had to come back following day. Three people behind that counter and zero customers. Completely unacceptable. Already have tomorrow off for recovery, so a half hour drive to Walmart it is. Called customer service already, but feeling very Karen about all this, so decided to do a rare review. Get your act together Roscommon rite aid pharmacists!!!
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December 2021 by Larry Smith
Never again will I waste my time at this pharmacy. Rude, slow and in the case of the pharmacy techs, untrained or just uncaring, although that might be said of the pharmacist of the day as well. I'm glad that a new pharmacy will be opening in late winter here in Roscommon, so they won't be the only one in town. Some competition might force Rite Aid to clean up their act, but I'm not holding my breath. From reading other reviews, Rite Aid corp knows that there are massive issues at this store, but are doing nothing about it.
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December 2021 by Kathleen Spasoff
I work there so I am partial to keeping it up to speed!
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October 2021 by Tracy Ellerbrock
The guy pharmacist will not answer the phone, he wants people to come see him. Called four times in one day trying to get an answer if they actually got a prescription refilled. Reported to corporate office.... There needs to be changes made her, very poor customer service.
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October 2021 by Cindy Miller Caudell
I have been trying for 2 days to get a call through. So frustrating
